# Paid Tech Support lacks knowledge

**URL:** <https://forum.inductiveautomation.com/t/paid-tech-support-lacks-knowledge/70304>\
**Category:** General Discussion\
**Tags:** perspective\
**Created:** [February 24, 2023, 6:57pm UTC](https://forum.inductiveautomation.com/t/paid-tech-support-lacks-knowledge/70304 "2023-02-24T18:57:35Z")\
**Posts on this page:** 1\
**Showing post:** 2

<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [February 24, 2023, 7:20pm UTC](https://forum.inductiveautomation.com/t/paid-tech-support-lacks-knowledge/70304/2 "2023-02-24T19:20:37Z")

</div>

Meh. I had a complex problem solved in about an hour today:

> [@Error storing to data cache?](https://forum.inductiveautomation.com/t/error-storing-to-data-cache/69273/13):
>
> Yes, the work-around in the meantime is to disable the S&F disk caches, rename/delete the corresponding folders in {installdir}/data/datacache, then re-enable the disk caches. I skipped the last step, as the client's system doesn't need disk caching. (Generously provisioned, lightly loaded.) The trend gaps are gone. The remaining issue, the attempt to insert null into the DB during a MemoryForwardTransaction, is still happening but does not appear to be causing any ill effect. There's noth…

Inductive Automation gets kudos all the freaking time from all over the world for their tech support.

Maybe you have unreasonable expectations. In particular, Tech Support != Training.

Now that I have that off my chest, please explain your issue(s) here so we can help you. (Us volunteers...)

---

_[View the full topic](https://forum.inductiveautomation.com/t/paid-tech-support-lacks-knowledge/70304)._