# Perspective mobile client login stuck on "Connecting" **URL:** \ **Category:** Ignition\ **Tags:** ignition80, perspective\ **Created:** [September 16, 2020, 6:54am UTC](https://forum.inductiveautomation.com/t/perspective-mobile-client-login-stuck-on-connecting/38732 "2020-09-16T06:54:03Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![quper](https://avatars.discourse-cdn.com/v4/letter/q/aeb1de/32.png) [@quper](https://forum.inductiveautomation.com/u/quper)\ **Post date:** [September 16, 2020, 6:54am UTC](https://forum.inductiveautomation.com/t/perspective-mobile-client-login-stuck-on-connecting/38732/1 "2020-09-16T06:54:03Z")
I have a problem with launching perspective session on a mobile. Everything works when opening project in the browser on the same server as Ignition Gateway, but when opening in mobile it is stuck on “Connecting”. Ignition Gateway is within our enterprise network and access to the project page from outside of the network is made with Azure proxy. I can open Gateway page this way on mobile with no problem, but when pressing on Launch Project i get stuch on Connecting. Idp is default. This is all I see in Log on Gateway. Bottom line is launching project in browser and two top lines are launching project from mobile. ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/c/1/c1bbe84b0c28e53204f779641d67d03a6867bb31.png) And here is what I see in the Audit Log: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/3/2/32205500a5d8ae8368e9b00f2a183cccf81be4b2.png) Is it possible to see more detailed log to identify what the problem is? Could it be network restriction issue? What ports should be open between client, redirecting proxy and Ignition? Currently port 8043 is open from proxy server towards Ignition. ---
**Author:** ![quper](https://avatars.discourse-cdn.com/v4/letter/q/aeb1de/32.png) [@quper](https://forum.inductiveautomation.com/u/quper)\ **Post date:** [September 16, 2020, 11:05am UTC](https://forum.inductiveautomation.com/t/perspective-mobile-client-login-stuck-on-connecting/38732/2 "2020-09-16T11:05:52Z")
All ports are currently open in our firewall between proxy and Ignition server. Also Windows Firewall on Ignition server is disabled for testing purposes. I can see my mobile trying to connect. This is what I see in Perspective Sessions Log: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/4/9/49d39b7d59c8a0e820e1d5aa9cf353bffce42fe7.png) But launching same link from server’s local browser works fine. ---
**Author:** ![quper](https://avatars.discourse-cdn.com/v4/letter/q/aeb1de/32.png) [@quper](https://forum.inductiveautomation.com/u/quper)\ **Post date:** [September 18, 2020, 12:28pm UTC](https://forum.inductiveautomation.com/t/perspective-mobile-client-login-stuck-on-connecting/38732/3 "2020-09-18T12:28:51Z")
So opening Perspective Client from Azure proxy server with internal network address works without a problem: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/d/6/d6a0b22c463ab354d67146256e1b8d5bd0f5f3c7.png) But opening from the same Azure server via Proxy gives this error: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/5/d/5d2deaa64cfa5814e4122c9ee343bba1f5f724ee.jpeg) But Gateway page opens via Proxy without any problem ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/b/6/b6e12a6b0bf8d36577dafc7c1be997a73ad5aa9d.png) ---
**Author:** ![diamond](https://avatars.discourse-cdn.com/v4/letter/d/e79b87/32.png) [@diamond](https://forum.inductiveautomation.com/u/diamond)\ **Post date:** [March 31, 2025, 3:19pm UTC](https://forum.inductiveautomation.com/t/perspective-mobile-client-login-stuck-on-connecting/38732/4 "2025-03-31T15:19:42Z")
> [@quper](#): > > But opening from the same Azure server via Proxy gives this error: Hello, I have exactly the same problem as yours. My perspective app get stuck at "Conecting" behind Azure Proxy. Do you remember how did you managed to solve it? Thanks!!!!! Fernando