# Please help with Ignition version 7.5.11 - Urgent!

**URL:** <https://forum.inductiveautomation.com/t/please-help-with-ignition-version-7-5-11-urgent/8225>\
**Category:** Ignition\
**Created:** [March 27, 2014, 3:59pm UTC](https://forum.inductiveautomation.com/t/please-help-with-ignition-version-7-5-11-urgent/8225 "2014-03-27T15:59:40Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![arye](https://avatars.discourse-cdn.com/v4/letter/a/cc9497/32.png) [@arye](https://forum.inductiveautomation.com/u/arye)\
**Post date:** [March 27, 2014, 3:59pm UTC](https://forum.inductiveautomation.com/t/please-help-with-ignition-version-7-5-11-urgent/8225/1 "2014-03-27T15:59:40Z")

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Hi All,

I have just upgraded Ignition upon request by Inductive Automation Support and I am having dificulties Working at all.

I am getting Error -

[color=#FF0000]com.inductiveautomation.ignition.client.gateway\_interface.GatewayException: Unable to read response from Gateway.  
at com.inductiveautomation.ignition.client.gateway\_interface.GatewayInterface.newGatewayException(GatewayInterface.java:313)  
at com.inductiveautomation.ignition.client.gateway\_interface.GatewayInterface.getResponse(GatewayInterface.java:416)  
at com.inductiveautomation.ignition.client.gateway\_interface.GatewayInterface.sendMessage(GatewayInterface.java:249)  
at com.inductiveautomation.ignition.client.gateway\_interface.GatewayInterface.sendMessage(GatewayInterface.java:240)  
at com.inductiveautomation.ignition.designer.gateway.DTGatewayInterface.loadProject(DTGatewayInterface.java:349)  
at com.inductiveautomation.ignition.designer.IgnitionDesigner$ProjectOpenTask.run(IgnitionDesigner.java:1189)  
at com.inductiveautomation.ignition.client.util.gui.ProgressDialog$TaskRunner.run(ProgressDialog.java:383)  
at java.lang.Thread.run(Unknown Source)  
Caused by: org.xml.sax.SAXParseException; lineNumber: 3; columnNumber: 11; The end-tag for element type “Response” must end with a ‘\>’ delimiter.  
at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(Unknown Source)  
at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)  
at com.inductiveautomation.ignition.client.gateway\_interface.GatewayInterface.getResponse(GatewayInterface.java:414)  
… 6 more

Ignition v7.5.11 (b1526)  
Java: Oracle Corporation 1.7.0\_51  
[/color]  
Please assist me  
I can’t work with the designer at all.

Thanks,

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<div class="post-metadata">

**Author:** ![greg.simpson](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/greg.simpson/32/3135_2.png) [@greg.simpson](https://forum.inductiveautomation.com/u/greg.simpson)\
**Post date:** [April 18, 2014, 3:40pm UTC](https://forum.inductiveautomation.com/t/please-help-with-ignition-version-7-5-11-urgent/8225/2 "2014-04-18T15:40:36Z")

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Are you still having issues? I believe I helped you through email and resolved the issues you were having. I just want to confirm.