# Portion of temp backup file locked

**URL:** <https://forum.inductiveautomation.com/t/portion-of-temp-backup-file-locked/99992>\
**Category:** Ignition\
**Tags:** ignition81\
**Created:** [December 18, 2024, 4:53pm UTC](https://forum.inductiveautomation.com/t/portion-of-temp-backup-file-locked/99992 "2024-12-18T16:53:45Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Benjamin\_Furlani](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/benjamin_furlani/32/66084_2.png) [@Benjamin\_Furlani](https://forum.inductiveautomation.com/u/Benjamin_Furlani)\
**Post date:** [December 18, 2024, 4:53pm UTC](https://forum.inductiveautomation.com/t/portion-of-temp-backup-file-locked/99992/1 "2024-12-18T16:53:45Z")

</div>

I am stumped.

I am trying to get a backup of a gateway and when I go to Config \> Backup/Restore and click download backup it starts and then says network error.

I then went to the gateway server itself and did the same thing in a local browser and got the same error.

I then opened up cmd and tried to do a backup that way and got this error:  
 ![image](https://us1.discourse-cdn.com/inductiveautomation/optimized/3X/8/8/8860f5984d05efd6c8e7ec444e206498dfc51c42_2_690x30.png)

Can't say I have seen that before and I have tried restarting the gateway and the server both, but no change.

I can see where the gatewayBackupTemp file is getting created.

Any ideas before I contact support?

---

<div class="post-metadata">

**Author:** ![Benjamin\_Furlani](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/benjamin_furlani/32/66084_2.png) [@Benjamin\_Furlani](https://forum.inductiveautomation.com/u/Benjamin_Furlani)\
**Post date:** [December 18, 2024, 8:20pm UTC](https://forum.inductiveautomation.com/t/portion-of-temp-backup-file-locked/99992/2 "2024-12-18T20:20:40Z")

</div>

Thanks to Tim L from support for being better at searching the forum than I am...

> [@Issue with Backups - Can't Backup Gateway](https://forum.inductiveautomation.com/t/issue-with-backups-cant-backup-gateway/94504/9):
>
> In case anyone else sees this issue: I contacted support, and there is a known issue using disk-backed history stores for the MQTT Transmission module in 4.1.22; it seems Cirrus Link is aware and resolving. I converted disk-backed to in-memory and was immediately able to take a backup.

This is the exact issue I had. Cirrus Link making me feel crazy.