# Problem logging into both Designer and Client **URL:** \ **Category:** Ignition\ **Created:** [October 11, 2024, 1:15pm UTC](https://forum.inductiveautomation.com/t/problem-logging-into-both-designer-and-client/97140 "2024-10-11T13:15:49Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Roland\_Shorter](https://avatars.discourse-cdn.com/v4/letter/r/c2a13f/32.png) [@Roland\_Shorter](https://forum.inductiveautomation.com/u/Roland_Shorter)\ **Post date:** [October 11, 2024, 1:15pm UTC](https://forum.inductiveautomation.com/t/problem-logging-into-both-designer-and-client/97140/1 "2024-10-11T13:15:49Z")
I have trouble logging into both the designer and the client. It takes several attempts, sometimes I have to restart my computer. this is the error that I get. ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/4/9/4989203f0a1b2e8018ac600f7347e2b2deeb4aa1.png) ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/1/c/1cd02f9cf3e6088cf736e1fcb754b951b8a444ec.png) ---
**Author:** ![Benjamin\_Furlani](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/benjamin_furlani/32/66084_2.png) [@Benjamin\_Furlani](https://forum.inductiveautomation.com/u/Benjamin_Furlani)\ **Post date:** [October 11, 2024, 1:22pm UTC](https://forum.inductiveautomation.com/t/problem-logging-into-both-designer-and-client/97140/2 "2024-10-11T13:22:03Z")
Are you logging in over a VPN? What is the Identity Provider setup? Such as being tied to a AzureAD or is it just basic provider that comes with the gateway? ---
**Author:** ![Roland\_Shorter](https://avatars.discourse-cdn.com/v4/letter/r/c2a13f/32.png) [@Roland\_Shorter](https://forum.inductiveautomation.com/u/Roland_Shorter)\ **Post date:** [October 11, 2024, 1:25pm UTC](https://forum.inductiveautomation.com/t/problem-logging-into-both-designer-and-client/97140/3 "2024-10-11T13:25:09Z")
Yes I am logging in over a vpn and it is the default provider ---
**Author:** ![Benjamin\_Furlani](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/benjamin_furlani/32/66084_2.png) [@Benjamin\_Furlani](https://forum.inductiveautomation.com/u/Benjamin_Furlani)\ **Post date:** [October 11, 2024, 1:26pm UTC](https://forum.inductiveautomation.com/t/problem-logging-into-both-designer-and-client/97140/4 "2024-10-11T13:26:36Z")
The VPN is more than likely the problem. We have various VPNs for our customers and I have a few where I have this exact issue. It all depends on their network as well as yours. So it is likely that it cannot be fixed unless the network or VPN gets better. ---
**Author:** ![Roland\_Shorter](https://avatars.discourse-cdn.com/v4/letter/r/c2a13f/32.png) [@Roland\_Shorter](https://forum.inductiveautomation.com/u/Roland_Shorter)\ **Post date:** [October 11, 2024, 1:26pm UTC](https://forum.inductiveautomation.com/t/problem-logging-into-both-designer-and-client/97140/5 "2024-10-11T13:26:49Z")
also this is the only gateway that presents me with this page to log on ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/a/3/a343b465cd4392828a291ab65c683ef1b38f2374.png) ---
**Author:** ![Roland\_Shorter](https://avatars.discourse-cdn.com/v4/letter/r/c2a13f/32.png) [@Roland\_Shorter](https://forum.inductiveautomation.com/u/Roland_Shorter)\ **Post date:** [October 11, 2024, 1:27pm UTC](https://forum.inductiveautomation.com/t/problem-logging-into-both-designer-and-client/97140/6 "2024-10-11T13:27:32Z")
Any ideas as to why this is the only gateway I have this error? ---
**Author:** ![Benjamin\_Furlani](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/benjamin_furlani/32/66084_2.png) [@Benjamin\_Furlani](https://forum.inductiveautomation.com/u/Benjamin_Furlani)\ **Post date:** [October 11, 2024, 1:28pm UTC](https://forum.inductiveautomation.com/t/problem-logging-into-both-designer-and-client/97140/7 "2024-10-11T13:28:36Z")
Could be due to the network setup and number of hops that have to happen to get to it from where the VPN controller is setup. If there are too many hops sometimes the process will get lost and fault out effectively. ---
**Author:** ![Roland\_Shorter](https://avatars.discourse-cdn.com/v4/letter/r/c2a13f/32.png) [@Roland\_Shorter](https://forum.inductiveautomation.com/u/Roland_Shorter)\ **Post date:** [October 11, 2024, 1:29pm UTC](https://forum.inductiveautomation.com/t/problem-logging-into-both-designer-and-client/97140/8 "2024-10-11T13:29:26Z")
Thanks for your help, I will rebuild the Gateway and see if I get the same error. ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [October 11, 2024, 5:17pm UTC](https://forum.inductiveautomation.com/t/problem-logging-into-both-designer-and-client/97140/9 "2024-10-11T17:17:13Z")
Post the "full" error message, and also look in the gateway's logs to see if there's anything being logged when you're attempting to log in.