# Problem restoring backup **URL:** \ **Category:** Ignition\ **Created:** [May 13, 2020, 9:58pm UTC](https://forum.inductiveautomation.com/t/problem-restoring-backup/34724 "2020-05-13T21:58:06Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![mauricio.salazar.urr](https://avatars.discourse-cdn.com/v4/letter/m/5e9695/32.png) [@mauricio.salazar.urr](https://forum.inductiveautomation.com/u/mauricio.salazar.urr)\ **Post date:** [May 13, 2020, 9:58pm UTC](https://forum.inductiveautomation.com/t/problem-restoring-backup/34724/1 "2020-05-13T21:58:06Z")
I installed Ignition (version 7.9.8-windows-x64) since I must perform a system migration. When restoring through the web page using a system backup the web server and the gateway are stopped and also the ports are listed as unknown. You have seen this in the launch gateway control utility. Any help? ---
**Author:** ![nminchin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/nminchin/32/6911_2.png) [@nminchin](https://forum.inductiveautomation.com/u/nminchin)\ **Post date:** [May 14, 2020, 8:14am UTC](https://forum.inductiveautomation.com/t/problem-restoring-backup/34724/2 "2020-05-14T08:14:41Z")
Have a look at the wrapper log for any errors. It could be that not enough memory is allocated within the ignition.conf file. ---
**Author:** ![mauricio.salazar.urr](https://avatars.discourse-cdn.com/v4/letter/m/5e9695/32.png) [@mauricio.salazar.urr](https://forum.inductiveautomation.com/u/mauricio.salazar.urr)\ **Post date:** [May 14, 2020, 2:18pm UTC](https://forum.inductiveautomation.com/t/problem-restoring-backup/34724/3 "2020-05-14T14:18:55Z")
Please see below wrapper log INFO | jvm 1 | 2020/05/14 10:17:04 | I [c.i.i.g.u.BackupRestoreDelegate] [14:17:04]: Starting restore procedure, writing upload to disk… INFO | jvm 1 | 2020/05/14 10:17:05 | I [c.i.i.g.u.BackupRestoreDelegate] [14:17:05]: Restarting gateway in order to load restore. INFO | jvm 1 | 2020/05/14 10:17:05 | I [IgnitionGateway] [14:17:05]: Restarting JVM INFO | jvm 1 | 2020/05/14 10:17:06 | I [IgnitionGateway] [14:17:06]: Ignition[state=RUNNING] ContextState = STOPPING INFO | jvm 1 | 2020/05/14 10:17:06 | I [IgnitionGateway] [14:17:06]: Ignition Gateway shutting down… INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: ModuleManager shutting down… INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutting down module ‘com.inductiveautomation.reporting’ v5.0.12 (b2020042115)… module-name=Reporting INFO | jvm 1 | 2020/05/14 10:17:06 | W [c.i.r.g.ReportingGwPerspectiveInit] [14:17:06]: Perspective module was not found or was not running, could not unregister reporting components. module-name=Reporting INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutdown of module “com.inductiveautomation.reporting” completed in 1 ms module-name=Reporting INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutting down module ‘com.inductiveautomation.opcua.drivers.ablegacy’ v5.0.12 (b2020042115)… module-name=Allen-Bradley Driver INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutdown of module “com.inductiveautomation.opcua.drivers.ablegacy” completed in 2 ms module-name=Allen-Bradley Driver INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutting down module ‘com.inductiveautomation.opcua.drivers.modbus’ v6.0.12 (b2020042115)… module-name=Modbus Driver INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutdown of module “com.inductiveautomation.opcua.drivers.modbus” completed in 0 ms module-name=Modbus Driver INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutting down module ‘com.inductiveautomation.opcua.drivers.siemens’ v5.0.12 (b2020042115)… module-name=Siemens Drivers INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutdown of module “com.inductiveautomation.opcua.drivers.siemens” completed in 1 ms module-name=Siemens Drivers INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutting down module ‘com.inductiveautomation.opcua.drivers.logix’ v4.0.12 (b2020042115)… module-name=Logix Driver INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutdown of module “com.inductiveautomation.opcua.drivers.logix” completed in 3 ms module-name=Logix Driver INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutting down module ‘com.inductiveautomation.opcua.drivers.dnp3’ v3.0.12 (b2020042115)… module-name=DNP3 Driver INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutdown of module “com.inductiveautomation.opcua.drivers.dnp3” completed in 0 ms module-name=DNP3 Driver INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutting down module ‘com.inductiveautomation.opcua.drivers.omron’ v3.0.12 (b2020042115)… module-name=Omron Driver INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutdown of module “com.inductiveautomation.opcua.drivers.omron” completed in 1 ms module-name=Omron Driver INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutting down module ‘com.inductiveautomation.opcua.drivers.tcpudp’ v5.0.12 (b2020042115)… module-name=UDP and TCP Drivers INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutdown of module “com.inductiveautomation.opcua.drivers.tcpudp” completed in 1 ms module-name=UDP and TCP Drivers INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutting down module ‘com.inductiveautomation.sms-notification’ v5.0.12 (b2020042115)… module-name=SMS Notification INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutdown of module “com.inductiveautomation.sms-notification” completed in 4 ms module-name=SMS Notification INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutting down module ‘com.inductiveautomation.perspective’ v1.0.12 (b2020042115)… module-name=Perspective INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutdown of module “com.inductiveautomation.perspective” completed in 4 ms module-name=Perspective INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutting down module ‘com.inductiveautomation.opccom’ v5.0.12 (b2020042115)… module-name=OpcCom INFO | jvm 1 | 2020/05/14 10:17:06 | I [c.i.o.ModuleHook] [14:17:06]: Message loop stopped. module-name=OpcCom INFO | jvm 1 | 2020/05/14 10:17:06 | I [c.i.o.ModuleHook] [14:17:06]: Cleaning up native resource collector. module-name=OpcCom INFO | jvm 1 | 2020/05/14 10:17:06 | I [c.i.o.ModuleHook] [14:17:06]: Shutdown native resource collector. module-name=OpcCom INFO | jvm 1 | 2020/05/14 10:17:06 | I [c.i.o.ModuleHook] [14:17:06]: Native thread killed. module-name=OpcCom INFO | jvm 1 | 2020/05/14 10:17:06 | I [c.i.o.ModuleHook] [14:17:06]: Native resource collector has stopped. module-name=OpcCom INFO | jvm 1 | 2020/05/14 10:17:06 | I [c.i.o.ModuleHook] [14:17:06]: COM-OPC Module shutdown. module-name=OpcCom INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutdown of module “com.inductiveautomation.opccom” completed in 25 ms module-name=OpcCom INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutting down module ‘com.inductiveautomation.vision’ v10.0.12 (b2020042115)… module-name=Vision INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutdown of module “com.inductiveautomation.vision” completed in 2 ms module-name=Vision INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutting down module ‘com.inductiveautomation.taghistorian’ v3.0.12 (b2020042115)… module-name=Tag Historian INFO | jvm 1 | 2020/05/14 10:17:06 | I [h.ModuleHook] [14:17:06]: Tag Historian module stopped. module-name=Tag Historian INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutdown of module “com.inductiveautomation.taghistorian” completed in 7 ms module-name=Tag Historian INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutting down module ‘com.inductiveautomation.sqlbridge’ v9.0.12 (b2020042115)… module-name=SQL Bridge INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutdown of module “com.inductiveautomation.sqlbridge” completed in 4 ms module-name=SQL Bridge INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutting down module ‘com.inductiveautomation.eam’ v3.0.12 (b2020042115)… module-name=Enterprise Administration INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutdown of module “com.inductiveautomation.eam” completed in 0 ms module-name=Enterprise Administration INFO | jvm 1 | 2020/05/14 10:17:06 | I [g.ModuleManager] [14:17:06]: Shutting down module ‘com.inductiveautomation.opcua’ v8.0.12 (b2020042115)… module-name=OPC-UA INFO | jvm 1 | 2020/05/14 10:17:08 | I [g.ModuleManager] [14:17:08]: Shutdown of module “com.inductiveautomation.opcua” completed in 2 seconds module-name=OPC-UA INFO | jvm 1 | 2020/05/14 10:17:08 | I [g.ModuleManager] [14:17:08]: Shutting down module ‘com.inductiveautomation.sfc’ v4.0.12 (b2020042115)… module-name=SFC INFO | jvm 1 | 2020/05/14 10:17:08 | I [g.ModuleManager] [14:17:08]: Shutdown of module “com.inductiveautomation.sfc” completed in 3 ms module-name=SFC INFO | jvm 1 | 2020/05/14 10:17:08 | I [g.ModuleManager] [14:17:08]: Shutting down module ‘com.inductiveautomation.alarm-notification’ v5.0.12 (b2020042115)… module-name=Alarm Notification INFO | jvm 1 | 2020/05/14 10:17:08 | I [g.ModuleManager] [14:17:08]: Shutdown of module “com.inductiveautomation.alarm-notification” completed in 4 ms module-name=Alarm Notification INFO | jvm 1 | 2020/05/14 10:17:08 | I [g.ModuleManager] [14:17:08]: ModuleManager shut down in 2474ms INFO | jvm 1 | 2020/05/14 10:17:08 | W [C.BasicExecutionEngine] [14:17:08]: Tried to unregister non existent unit [gwnetwork-tagproviderservice sub\_validation]. INFO | jvm 1 | 2020/05/14 10:17:08 | I [c.i.i.g.g.WSChannelManager] [14:17:08]: Shutting down GAN channel manager. INFO | jvm 1 | 2020/05/14 10:17:08 | I [t.m.provider] [14:17:08]: Tag provider stopped. INFO | jvm 1 | 2020/05/14 10:17:08 | I [t.m.provider] [14:17:08]: Tag provider stopped. INFO | jvm 1 | 2020/05/14 10:17:08 | E [t.m.provider] [14:17:08]: Tag provider stopped multiple times. provider=System INFO | jvm 1 | 2020/05/14 10:17:08 | I [t.h.query] [14:17:08]: Shutting down… INFO | jvm 1 | 2020/05/14 10:17:08 | I [G.OpcConnectionManager] [14:17:08]: OPCManager is shutting down… INFO | jvm 1 | 2020/05/14 10:17:08 | I [G.OpcConnectionManager] [14:17:08]: Shutting down connection ‘Ignition OPC UA Server’… INFO | jvm 1 | 2020/05/14 10:17:08 | I [G.OpcConnectionManager] [14:17:08]: Shutdown of connection ‘Ignition OPC UA Server’ complete INFO | jvm 1 | 2020/05/14 10:17:08 | I [G.OpcConnectionManager] [14:17:08]: OPCManager shut down in 1ms INFO | jvm 1 | 2020/05/14 10:17:08 | I [SessionManager] [14:17:08]: Shutting down… INFO | jvm 1 | 2020/05/14 10:17:08 | I [A.N.NotificationManager] [14:17:08]: Shutting down… INFO | jvm 1 | 2020/05/14 10:17:08 | I [A.S.StorageManager] [14:17:08]: Shutting down… INFO | jvm 1 | 2020/05/14 10:17:08 | I [AuditManager] [14:17:08]: AuditManager shutting down… INFO | jvm 1 | 2020/05/14 10:17:08 | I [i.UserSourceManager] [14:17:08]: Shutting down… INFO | jvm 1 | 2020/05/14 10:17:08 | I [g.Database] [14:17:08]: Datasource manager shutting down… INFO | jvm 1 | 2020/05/14 10:17:08 | I [C.BasicExecutionEngine] [14:17:08]: Execution engine ‘Database Connection Validator’ shut down in 0ms INFO | jvm 1 | 2020/05/14 10:17:08 | I [g.InternalDatabaseManager] [14:17:08]: DBManager shutting down (immediate)… INFO | jvm 1 | 2020/05/14 10:17:08 | I [P.InternalDatabase] [14:17:08]: internal database “config.idb” shutting down… INFO | jvm 1 | 2020/05/14 10:17:08 | I [P.InternalDatabase] [14:17:08]: internal database “config.idb” shut down in 1ms INFO | jvm 1 | 2020/05/14 10:17:08 | I [g.InternalDatabaseManager] [14:17:08]: DBManager shut down in 5ms INFO | jvm 1 | 2020/05/14 10:17:08 | I [IgnitionGateway] [14:17:08]: Platform module services uninitialized. INFO | jvm 1 | 2020/05/14 10:17:08 | I [c.i.i.g.m.MulticastScheduler] [14:17:08]: MulticastScheduler shutting down. INFO | jvm 1 | 2020/05/14 10:17:08 | I [g.ClientFallbackController] [14:17:08]: Fallback Socket Controller shutting down. INFO | jvm 1 | 2020/05/14 10:17:08 | I [C.BasicExecutionEngine] [14:17:08]: Execution engine ‘MetricHistoryManager’ shut down in 0ms INFO | jvm 1 | 2020/05/14 10:17:08 | I [g.IdpAdapterManager] [14:17:08]: Shut down in 0 ms INFO | jvm 1 | 2020/05/14 10:17:08 | I [g.PersistentRecordIdpAdapterMetricsService] [14:17:08]: Shut down in 0 ms INFO | jvm 1 | 2020/05/14 10:17:08 | I [g.PersistentRecordIdpAdapterConfigService] [14:17:08]: Shut down in 0 ms INFO | jvm 1 | 2020/05/14 10:17:08 | I [g.SecurityLevelManager] [14:17:08]: Shut down in 0 ms INFO | jvm 1 | 2020/05/14 10:17:08 | I [g.PersistentRecordSecurityLevelConfigService] [14:17:08]: Shut down in 0 ms INFO | jvm 1 | 2020/05/14 10:17:08 | I [IgnitionGateway] [14:17:08]: Ignition Gateway shut down in 2530ms INFO | jvm 1 | 2020/05/14 10:17:08 | 10:17:08,550 |-INFO in ch.qos.logback.classic.AsyncAppender[SysoutAsync] - Worker thread will flush remaining events before exiting. INFO | jvm 1 | 2020/05/14 10:17:08 | 10:17:08,552 |-INFO in ch.qos.logback.classic.AsyncAppender[SysoutAsync] - Queue flush finished successfully within timeout. INFO | jvm 1 | 2020/05/14 10:17:08 | 10:17:08,552 |-INFO in ch.qos.logback.classic.AsyncAppender[DBAsync] - Worker thread will flush remaining events before exiting. INFO | jvm 1 | 2020/05/14 10:17:08 | 10:17:08,552 |-INFO in ch.qos.logback.classic.AsyncAppender[DBAsync] - Queue flush finished successfully within timeout. STATUS | wrapper | 2020/05/14 10:17:11 | on\_exit trigger matched. Restarting the JVM. (Exit code: 2) STATUS | wrapper | 2020/05/14 10:17:15 | Reloading Wrapper configuration… STATUS | wrapper | 2020/05/14 10:17:15 | Launching a JVM… INFO | jvm 2 | 2020/05/14 10:17:16 | [0.004s][warning][gc] -Xloggc is deprecated. Will use -Xlog:gc:C:/Program Files/Inductive Automation/Ignition/logs/javagc-20200514101715.log instead. INFO | jvm 2 | 2020/05/14 10:17:16 | Unrecognized VM option ‘PrintGCTimeStamps’ INFO | jvm 2 | 2020/05/14 10:17:16 | Error: Could not create the Java Virtual Machine. INFO | jvm 2 | 2020/05/14 10:17:16 | Error: A fatal exception has occurred. Program will exit. ERROR | wrapper | 2020/05/14 10:17:16 | JVM exited while loading the application. STATUS | wrapper | 2020/05/14 10:17:20 | Reloading Wrapper configuration… STATUS | wrapper | 2020/05/14 10:17:20 | Launching a JVM… INFO | jvm 3 | 2020/05/14 10:17:20 | [0.003s][warning][gc] -Xloggc is deprecated. Will use -Xlog:gc:C:/Program Files/Inductive Automation/Ignition/logs/javagc-20200514101720.log instead. INFO | jvm 3 | 2020/05/14 10:17:20 | Unrecognized VM option ‘PrintGCTimeStamps’ INFO | jvm 3 | 2020/05/14 10:17:20 | Error: Could not create the Java Virtual Machine. INFO | jvm 3 | 2020/05/14 10:17:20 | Error: A fatal exception has occurred. Program will exit. ERROR | wrapper | 2020/05/14 10:17:20 | JVM exited while loading the application. STATUS | wrapper | 2020/05/14 10:17:25 | Reloading Wrapper configuration… STATUS | wrapper | 2020/05/14 10:17:25 | Launching a JVM… INFO | jvm 4 | 2020/05/14 10:17:25 | [0.003s][warning][gc] -Xloggc is deprecated. Will use -Xlog:gc:C:/Program Files/Inductive Automation/Ignition/logs/javagc-20200514101725.log instead. INFO | jvm 4 | 2020/05/14 10:17:25 | Unrecognized VM option ‘PrintGCTimeStamps’ INFO | jvm 4 | 2020/05/14 10:17:25 | Error: Could not create the Java Virtual Machine. INFO | jvm 4 | 2020/05/14 10:17:25 | Error: A fatal exception has occurred. Program will exit. ERROR | wrapper | 2020/05/14 10:17:25 | JVM exited while loading the application. STATUS | wrapper | 2020/05/14 10:17:30 | Reloading Wrapper configuration… STATUS | wrapper | 2020/05/14 10:17:30 | Launching a JVM… INFO | jvm 5 | 2020/05/14 10:17:30 | [0.004s][warning][gc] -Xloggc is deprecated. Will use -Xlog:gc:C:/Program Files/Inductive Automation/Ignition/logs/javagc-20200514101730.log instead. INFO | jvm 5 | 2020/05/14 10:17:30 | Unrecognized VM option ‘PrintGCTimeStamps’ INFO | jvm 5 | 2020/05/14 10:17:30 | Error: Could not create the Java Virtual Machine. INFO | jvm 5 | 2020/05/14 10:17:30 | Error: A fatal exception has occurred. Program will exit. ERROR | wrapper | 2020/05/14 10:17:30 | JVM exited while loading the application. STATUS | wrapper | 2020/05/14 10:17:35 | Reloading Wrapper configuration… STATUS | wrapper | 2020/05/14 10:17:35 | Launching a JVM… INFO | jvm 6 | 2020/05/14 10:17:35 | [0.003s][warning][gc] -Xloggc is deprecated. Will use -Xlog:gc:C:/Program Files/Inductive Automation/Ignition/logs/javagc-20200514101735.log instead. INFO | jvm 6 | 2020/05/14 10:17:35 | Unrecognized VM option ‘PrintGCTimeStamps’ INFO | jvm 6 | 2020/05/14 10:17:35 | Error: Could not create the Java Virtual Machine. INFO | jvm 6 | 2020/05/14 10:17:35 | Error: A fatal exception has occurred. Program will exit. ERROR | wrapper | 2020/05/14 10:17:35 | JVM exited while loading the application. FATAL | wrapper | 2020/05/14 10:17:35 | There were 5 failed launches in a row, each lasting less than 300 seconds. Giving up. FATAL | wrapper | 2020/05/14 10:17:35 | There may be a configuration problem: please check the logs. STATUS | wrapper | 2020/05/14 10:17:35 | \<-- Wrapper Stopped ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [May 14, 2020, 4:06pm UTC](https://forum.inductiveautomation.com/t/problem-restoring-backup/34724/4 "2020-05-14T16:06:07Z")
> [@mauricio.salazar.urr](#): > > Unrecognized VM option ‘PrintGCTimeStamps’ Remove this option. Java8 accepted it. Java11 doesn't. ---
**Author:** ![hewking32](https://avatars.discourse-cdn.com/v4/letter/h/b5ac83/32.png) [@hewking32](https://forum.inductiveautomation.com/u/hewking32)\ **Post date:** [February 9, 2021, 1:56pm UTC](https://forum.inductiveautomation.com/t/problem-restoring-backup/34724/5 "2021-02-09T13:56:15Z")
hi I am beginner in Ignition and have exactly the same problem. Could you please advise me what to do next eg. Java 8 i believe is current version for windows 10 - how to source Java 11 ? You mentioned to “Remove this option” - could you please advise how to do it? Thanks in advance for any help ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [February 9, 2021, 1:59pm UTC](https://forum.inductiveautomation.com/t/problem-restoring-backup/34724/6 "2021-02-09T13:59:52Z")
> [@hewking32](#): > > Java 8 i believe is current version for windows 10 - how to source Java 11 ? Ignition 8 includes Java, you don't need to source anything. If you're seeing this error restoring a backup it means the backup contains an ignition.conf that has this option set. You should be able to unzip the backup file and edit the ignition.conf. If you're seeing this error in some other scenario you might want to start a new thread instead. ---
**Author:** ![hewking32](https://avatars.discourse-cdn.com/v4/letter/h/b5ac83/32.png) [@hewking32](https://forum.inductiveautomation.com/u/hewking32)\ **Post date:** [February 9, 2021, 2:47pm UTC](https://forum.inductiveautomation.com/t/problem-restoring-backup/34724/7 "2021-02-09T14:47:05Z")
hi Kevin Many thanks for your answer. Can i unzipped the gateway backup do the mod and compress it once again uzing zip or 7zip or is there a way to modify it inside the archive ? ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [February 9, 2021, 2:51pm UTC](https://forum.inductiveautomation.com/t/problem-restoring-backup/34724/8 "2021-02-09T14:51:06Z")
> [@hewking32](#): > > Can i unzipped the gateway backup do the mod and compress it once again uzing zip or 7zip Yes, using zip, not 7z or any other weird format. > [@hewking32](#): > > or is there a way to modify it inside the archive ? That depends on your zip software. ---
**Author:** ![hewking32](https://avatars.discourse-cdn.com/v4/letter/h/b5ac83/32.png) [@hewking32](https://forum.inductiveautomation.com/u/hewking32)\ **Post date:** [February 9, 2021, 5:06pm UTC](https://forum.inductiveautomation.com/t/problem-restoring-backup/34724/9 "2021-02-09T17:06:53Z")
thanks Kevin. Your help allowed me to restore the backup successfully.