# Problem to open an Ignition Designer Project **URL:** \ **Category:** Ignition\ **Created:** [February 5, 2013, 5:25pm UTC](https://forum.inductiveautomation.com/t/problem-to-open-an-ignition-designer-project/5805 "2013-02-05T17:25:33Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![caritoel27](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/caritoel27/32/3430_2.png) [@caritoel27](https://forum.inductiveautomation.com/u/caritoel27)\ **Post date:** [February 5, 2013, 5:25pm UTC](https://forum.inductiveautomation.com/t/problem-to-open-an-ignition-designer-project/5805/1 "2013-02-05T17:25:33Z")
Hi, I write you because i have a problem to open to an Ignition Designer project . The Ignition project was developed, in a server with Windows Server 2008 R2 (64 bits) and also runs the service there as the central server, and i want to open the project at the designer as a client from a pc with Windows 7 (64 bits). When I try to run the designer i log then it shows the project ia select the project and click on the open button then it starts to download and in seconds, it shows a windows error ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/b/b6b9a2f24a2c648943a4631038ac7db7e3453c9c.jpg) and also the other errors that show in the window are Error loading projects Error listing projects Error listing authentication profiles Error listing database connections Error listing SQLTag Providers what can i do in this case? I looked that the project can only be open in a PC with XP (32 bits) operating system and also the system of the server (64 bits), but can not open in my PC with windows 7 (64 bits). Please help me, because i need to work in the pc with windows 7 (64 Bits) From Carito ---
**Author:** ![greg.simpson](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/greg.simpson/32/3135_2.png) [@greg.simpson](https://forum.inductiveautomation.com/u/greg.simpson)\ **Post date:** [February 5, 2013, 5:32pm UTC](https://forum.inductiveautomation.com/t/problem-to-open-an-ignition-designer-project/5805/2 "2013-02-05T17:32:08Z")
It sounds like it is a permissions issue. If you click on the details tab of the error messages it will give you more information. Once you click on the tab there is a link on the bottom of it to show more of the message. Click on this and post what the message is. This may also give you enough information to troubleshoot the issue yourself. ---
**Author:** ![caritoel27](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/caritoel27/32/3430_2.png) [@caritoel27](https://forum.inductiveautomation.com/u/caritoel27)\ **Post date:** [February 5, 2013, 6:02pm UTC](https://forum.inductiveautomation.com/t/problem-to-open-an-ignition-designer-project/5805/3 "2013-02-05T18:02:38Z")
Hi For message Error Loadin Project Details : java.awt.IllegalComponentStateException: component must be showing on the screen to determine its location Ignition v7.5.5 (b1255) Java: Oracle Corporation 1.7.0\_13 For the other messages : Error listing projects, Error listing authentication profiles, Error listing database connections, Error listing SQLTag Provider Details : GatewayException: The connection to the gateway is not available. Ignition v7.5.5 (b1255) Java: Oracle Corporation 1.7.0\_13 If the problem is a permissions issue, how can I solve this, because i can not open the project at the designer, but it lets me lunch (. jnlp) it in my pc? Please, i will appreciate your help. 😕 [Other\_errors.txt](https://us1.discourse-cdn.com/inductiveautomation/original/2X/8/8a002cbe7ae4e6248086c14698feb46ab1d79849.txt) (1.93 KB) [Error\_loading\_Project.txt](https://us1.discourse-cdn.com/inductiveautomation/original/2X/b/b5b77d12a5fc90ae95b721baf54199b283046524.txt) (2.08 KB) ---
**Author:** ![greg.simpson](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/greg.simpson/32/3135_2.png) [@greg.simpson](https://forum.inductiveautomation.com/u/greg.simpson)\ **Post date:** [February 5, 2013, 7:01pm UTC](https://forum.inductiveautomation.com/t/problem-to-open-an-ignition-designer-project/5805/4 "2013-02-05T19:01:43Z")
Try clearing both your Java cache and your Ignition cache Java cache is located in the Control Panel, in the Java control panel select settings, delete files, then ok. Ignition cache is located in the users folder. Navigate to the user folder and delete the entire .ignition folder. Try to launch the project in the designer. ---
**Author:** ![caritoel27](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/caritoel27/32/3430_2.png) [@caritoel27](https://forum.inductiveautomation.com/u/caritoel27)\ **Post date:** [February 5, 2013, 7:45pm UTC](https://forum.inductiveautomation.com/t/problem-to-open-an-ignition-designer-project/5805/5 "2013-02-05T19:45:43Z")
Hi and thanks, I tried clearing both Java cache and Ignition cache as you said me, but it still doesn’t work with Designer, it shows again the same errors, after seconds, as it happened before after it shows me the error message the window designer for opening the projects only shows me for make a new project as a default. 😕 and also is the error message window. ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/d/de58b0d2a422417069d0f0ad7764bcd37f0402e5.jpg) From Carito ---
**Author:** ![James.Lorenz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/james.lorenz/32/3290_2.png) [@James.Lorenz](https://forum.inductiveautomation.com/u/James.Lorenz)\ **Post date:** [February 5, 2013, 8:14pm UTC](https://forum.inductiveautomation.com/t/problem-to-open-an-ignition-designer-project/5805/6 "2013-02-05T20:14:55Z")
Try reinstalling Java on the client machine that is having trouble, something might have been corrupted after doing a Java upgrade. ---
**Author:** ![caritoel27](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/caritoel27/32/3430_2.png) [@caritoel27](https://forum.inductiveautomation.com/u/caritoel27)\ **Post date:** [February 5, 2013, 9:34pm UTC](https://forum.inductiveautomation.com/t/problem-to-open-an-ignition-designer-project/5805/7 "2013-02-05T21:34:00Z")
Hi, I tried with reinstallation of Java and I still have problems with runing the designer as a client user as I commented on this before. Also I new thing that I saw is this: At Section Java detection say this: Ignition was unable to automatically detect what version of the Javatm Platform is installed on your computer. Please ensure that Java 6 or Java 7 is installed. ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/1/18848dfea7dae5238731efb056e677b727e34977.jpg) Carito 😢 ---
**Author:** ![caritoel27](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/caritoel27/32/3430_2.png) [@caritoel27](https://forum.inductiveautomation.com/u/caritoel27)\ **Post date:** [February 6, 2013, 8:09pm UTC](https://forum.inductiveautomation.com/t/problem-to-open-an-ignition-designer-project/5805/8 "2013-02-06T20:09:49Z")
I solve my problem by myself, it was that karsperky antivirus doesn’t let run completely the designer , and also doesn’t let lunch faster the project, I get off the antivirus and the designer already run. Equal Thank you for trying to help me Regards Carito 😃 ---
**Author:** ![James.Lorenz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/james.lorenz/32/3290_2.png) [@James.Lorenz](https://forum.inductiveautomation.com/u/James.Lorenz)\ **Post date:** [February 6, 2013, 8:21pm UTC](https://forum.inductiveautomation.com/t/problem-to-open-an-ignition-designer-project/5805/9 "2013-02-06T20:21:20Z")
Glad you got it fixed - those anti-virus programs tend to take too long scanning our jar files, which causes issues. ---
**Author:** ![SBL\_MC](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/sbl_mc/32/56813_2.png) [@SBL\_MC](https://forum.inductiveautomation.com/u/SBL_MC)\ **Post date:** [August 16, 2017, 8:46am UTC](https://forum.inductiveautomation.com/t/problem-to-open-an-ignition-designer-project/5805/10 "2017-08-16T08:46:32Z")
FYI Just had the same issue with my designer today. Had to deactivate the Advanced Malware Protection (AMP) in our new firewall. Cisco Meraki MX series.