# Problem with email notifications **URL:** \ **Category:** Ignition\ **Tags:** perspective\ **Created:** [December 22, 2022, 12:29pm UTC](https://forum.inductiveautomation.com/t/problem-with-email-notifications/67924 "2022-12-22T12:29:55Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Michal\_Goralczyk](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/michal_goralczyk/32/55564_2.png) [@Michal\_Goralczyk](https://forum.inductiveautomation.com/u/Michal_Goralczyk)\ **Post date:** [December 22, 2022, 12:29pm UTC](https://forum.inductiveautomation.com/t/problem-with-email-notifications/67924/1 "2022-12-22T12:29:55Z")
Hello, I have a problem with email notifications in ignition. I have email settings -\> SMTP Profile created and its work fine. I can send a test email. ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/f/a/fafb181b038dc1a87cb4864d1d3ef411b3145fce.png) ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/6/1/616a341abc5f4fb326aeda2082a5c4dd6832acff.png) I created also alarm notification profiles: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/8/5/854d482238c07a41a2c5bc3bace3629d9e46c7e8.png) Unfortunately, this configuration does not want to save I also performed a restart of the gateway without success. Internally it tries to connect after the lower defined mailbox outside SMTP profiles? What went wrong? Below logs when sending email shows undefined SMTP profile: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/d/c/dc6d5a8fdc6d3c85eca57114856759a3669a6a5e.png) ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/8/2/8210bc3f06f35bc52c6a1bf7d674e0cafecc88f2.png) Best Regards, Michał Góralczyk ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [December 22, 2022, 4:57pm UTC](https://forum.inductiveautomation.com/t/problem-with-email-notifications/67924/2 "2022-12-22T16:57:42Z")
Can you set that EmailNotificationProfile logger to TRACE and try your test again? ---
**Author:** ![Michal\_Goralczyk](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/michal_goralczyk/32/55564_2.png) [@Michal\_Goralczyk](https://forum.inductiveautomation.com/u/Michal_Goralczyk)\ **Post date:** [December 23, 2022, 12:09pm UTC](https://forum.inductiveautomation.com/t/problem-with-email-notifications/67924/3 "2022-12-23T12:09:49Z")
Set to TRACE: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/d/4/d4caf60894119c191a0d4a01152f4b59798f36c4.png) ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [December 23, 2022, 1:35pm UTC](https://forum.inductiveautomation.com/t/problem-with-email-notifications/67924/4 "2022-12-23T13:35:18Z")
Click the "+" icon on those errors to get the complete message. ---
**Author:** ![Michal\_Goralczyk](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/michal_goralczyk/32/55564_2.png) [@Michal\_Goralczyk](https://forum.inductiveautomation.com/u/Michal_Goralczyk)\ **Post date:** [December 23, 2022, 1:41pm UTC](https://forum.inductiveautomation.com/t/problem-with-email-notifications/67924/5 "2022-12-23T13:41:01Z")
```auto com.sun.mail.smtp.SMTPSendFailedException: 554 5.2.252 SendAsDenied; alarms@nomadelectric365.onmicrosoft.com not allowed to send as default@example.com; STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message [BeginDiagnosticData]Cannot submit message. 0.35250:96320000, 1.36674:01000000, 1.61250:00000000, 1.45378:02000000, 1.44866:00000000, 1.36674:7A000000, 1.61250:00000000, 1.45378:05000000, 1.44866:00140000, 1.36674:0A000000, 1.61250:00000000, 1.45378:16000000, 1.44866:A01B0000, 1.36674:0E000000, 1.61250:00000000, 1.45378:B91B0000, 1.44866:36020000, 16.55847:D70E0000, 17.43559:0000000030020000000000000000000000000000, 20.52176:140F38970D00101019000000, 20.50032:140F38977D17000090330000, 0.53414:32000000, 0.35180:03000136, 255.23226:95330000, 255.27962:7A000000, 255.27962:0A000000, 255.27962:0E000000, 255.31418:4A000000, 0.35250:4800D13D, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:52000000, 1.36674:32000000, 1.61250:00000000, 1.45378:57000000, 1.44866:01000000, 16.55847:CD000000, 17.43559:00000000D0030000000000000000000000000000, 20.52176:140F38970D0010106F000000, 20.50032:140F38977D170000B8330000, 0.53414:74000000, 0.35180:0A004366, 255.23226:BD330000, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:7E000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:81000000, 0.38698:46000000, 1.41134:46000000, 0.37692:86000000, 0.37948:86000000, 5.33852:00000000534D545000000000, 7.36354:010000000000010986000000, 4.56248:DC040000, 7.40748:010000000000010B5A000100, 7.57132:00000000000000005A000100, 4.39640:DC040000, 1.63016:32000000, 8.45434:801084DC5D77764E9966D22C1E38B3B75A000100, 1.46798:04000000, 5.10786:0000000031352E32302E353934342E3031333A444237505230374D42363130383A35303630366537362D663734362D346135662D393333662D3238393835396231336563393A3131343239363A2E4E4554204672616D65776F726B20342E382E393033322E30001000000000, 7.51330:4416CC1AEBE4DA0800000000, 0.39570:07000000, 1.55954:0A000000, 0.49266:02000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:7A000000, 1.56562:00000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:7A000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 1.33010:32000000, 2.54258:DC040000, 255.1750:0B00F410, 255.31418:07360000, 0.22753:DC000000, 255.21817:DC040000, 0.64418:0C360000, 4.39842:DC040000, 0.41586:02019866, 4.60547:DC040000, 0.21966:E3000000, 4.30158:DC040000[EndDiagnosticData] [Hostname=DB7PR07MB6108.eurprd07.prod.outlook.com] at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2202) at com.sun.mail.smtp.SMTPTransport.finishData(SMTPTransport.java:1980) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1197) at javax.mail.Transport.send0(Transport.java:254) at javax.mail.Transport.send(Transport.java:124) at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile$EmailTask.sendMessage(EmailNotificationProfile.java:749) at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile$EmailTask.buildAndMaybeSendMessage(EmailNotificationProfile.java:737) at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile$EmailTask.run(EmailNotificationProfile.java:651) at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile.lambda$sendNotification$0(EmailNotificationProfile.java:465) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.base/java.lang.Thread.run(Unknown Source) ``` ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/2/1/212261aa38b30dc11b226d105df3a7ab51b6d5a8.png) ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [December 23, 2022, 1:44pm UTC](https://forum.inductiveautomation.com/t/problem-with-email-notifications/67924/6 "2022-12-23T13:44:40Z")
Somewhere you are missing **your** from address. It needs to be a valid "from" address for that email account. ---
**Author:** ![Michal\_Goralczyk](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/michal_goralczyk/32/55564_2.png) [@Michal\_Goralczyk](https://forum.inductiveautomation.com/u/Michal_Goralczyk)\ **Post date:** [December 23, 2022, 1:49pm UTC](https://forum.inductiveautomation.com/t/problem-with-email-notifications/67924/7 "2022-12-23T13:49:43Z")
Somehow it cleared up when changing the mailbox domain, thank you!