# Problem with license transfer to new gateway

**URL:** <https://forum.inductiveautomation.com/t/problem-with-license-transfer-to-new-gateway/79277>\
**Category:** Ignition\
**Tags:** license\
**Created:** [September 18, 2023, 10:51am UTC](https://forum.inductiveautomation.com/t/problem-with-license-transfer-to-new-gateway/79277 "2023-09-18T10:51:14Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![robin](https://avatars.discourse-cdn.com/v4/letter/r/e5b9ba/32.png) [@robin](https://forum.inductiveautomation.com/u/robin)\
**Post date:** [September 18, 2023, 10:51am UTC](https://forum.inductiveautomation.com/t/problem-with-license-transfer-to-new-gateway/79277/1 "2023-09-18T10:51:14Z")

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Hi, I got a problem during the license transfer of two gateways. Both have internet connection so the online transfer should have worked. I successfully unactivated the license on the first gateway but the activation on the new one doesn't work (error: unable to activate license). I can't do it offline because the license was already sent to Inductive Automation, but support is just available in a few hours.  
Did anyone already have had the same issue?

Thanks!