# Problem with start service Ignition Gateway **URL:** \ **Category:** Ignition\ **Created:** [June 15, 2012, 2:09pm UTC](https://forum.inductiveautomation.com/t/problem-with-start-service-ignition-gateway/4643 "2012-06-15T14:09:49Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![caritoel27](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/caritoel27/32/3430_2.png) [@caritoel27](https://forum.inductiveautomation.com/u/caritoel27)\ **Post date:** [June 15, 2012, 2:09pm UTC](https://forum.inductiveautomation.com/t/problem-with-start-service-ignition-gateway/4643/1 "2012-06-15T14:09:49Z")
Hi, I write you again , I`ve been having a problem with Ignition, First I was working with the beta version of Ignition-7.4.3-beta2-windows-32-installer, I work with it all the day, and when I shoot down the computer the next time when I turn on again the service of Ignition Gateway didn`t want to run , I tried to reinstall with the same installer and it didn`t works. I tried to put the new version Ignition-7.4.3-windows-32-installer and still didn`t works, then I decided to uninstall the Ignition and reinstall the beta and it worked again, but when i again shoot down the computer the problem happens again. At last I decided to uninstall the 7.4.3 version also java and start again this time directly with the Ignition-7.5.0-windows-32-installer and the new version of Java it worked again i finish my work shoot down the computer and the next da when i turn on the computer again the service doesn`t want to run do you know what can the problem be? 😐 Please help me with this situation, I will appreciate it. Thanks Carito ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/2/27e37fffd0055deff6ea14dd1eb5575ed5e5794f.jpg) ---
**Author:** ![Travis.Cox](https://avatars.discourse-cdn.com/v4/letter/t/b9bd4f/32.png) [@Travis.Cox](https://forum.inductiveautomation.com/u/Travis.Cox)\ **Post date:** [June 15, 2012, 3:15pm UTC](https://forum.inductiveautomation.com/t/problem-with-start-service-ignition-gateway/4643/2 "2012-06-15T15:15:55Z")
Ok, you need to open the ignition.conf file located in c:\program files\inductive automation\ignition\data. Look for the line that reads: wrapper.java.command=… Replace the path to your Java path. Typically, it is c:\program files\java\jre6\bin\java.exe but it might be something different for you. Once you change it save and try starting Ignition again. ---
**Author:** ![caritoel27](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/caritoel27/32/3430_2.png) [@caritoel27](https://forum.inductiveautomation.com/u/caritoel27)\ **Post date:** [June 25, 2012, 3:58pm UTC](https://forum.inductiveautomation.com/t/problem-with-start-service-ignition-gateway/4643/3 "2012-06-25T15:58:04Z")
hi again, I did what you say, and also when I look at the .conf file located at the path you say it’s in the right location : # Locate the java binary on the system PATH: wrapper.java.command=C:/Program Files/Java/jre7/bin/java.exe that is the java I installed and the problem happens again i start the service again and it doesn’t wants to run until i uninstall ignition and reinstall again then the Ignition runs again, and i can work until i again shut down the pc I think the problem maybe is because i am working with a backup \*.gwbk from Ignition 64 bits, restored in my Ignition 32 bits. Is that the problem? What can I do in this situation if that is the problem. Please help, I will appreciate it. 😕 ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [June 25, 2012, 4:00pm UTC](https://forum.inductiveautomation.com/t/problem-with-start-service-ignition-gateway/4643/4 "2012-06-25T16:00:23Z")
It looks like you’re just opening the GCU but the Ignition service isn’t started. At a command prompt try doing “net start ignition” to start it.