# Problem with the print function

**URL:** <https://forum.inductiveautomation.com/t/problem-with-the-print-function/5212>\
**Category:** Ignition\
**Created:** [September 28, 2012, 1:42pm UTC](https://forum.inductiveautomation.com/t/problem-with-the-print-function/5212 "2012-09-28T13:42:50Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![AJBerera](https://avatars.discourse-cdn.com/v4/letter/a/9fc29f/32.png) [@AJBerera](https://forum.inductiveautomation.com/u/AJBerera)\
**Post date:** [September 28, 2012, 1:42pm UTC](https://forum.inductiveautomation.com/t/problem-with-the-print-function/5212/1 "2012-09-28T13:42:50Z")

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Traceback (most recent call last):

File “event:actionPerformed”, line 5, in

java.lang.Error: java.lang.Error: Fatal: Resource for ServiceUI is broken; there is no tab.general.vkMnemonic key in resource

```
caused by Error: Fatal: Resource for ServiceUI is broken; there is no tab.general.vkMnemonic key in resource

```

Ignition v7.5.2 (b1146)  
Java: Oracle Corporation 1.7.0\_07

This is the error I got when I hit the print button on one of my windows.  
This is the ActionPerformed code that worked before:

`rc = system.gui.getParentWindow(event).getRootContainer()
job = system.print.createPrintJob(rc)
job.setMargins(0.5)
job.showPageFormat = 0
job.print()`

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [September 28, 2012, 4:03pm UTC](https://forum.inductiveautomation.com/t/problem-with-the-print-function/5212/2 "2012-09-28T16:03:03Z")

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Change logs suggest this was fixed in 7.5.3. Give that a try and let us know.

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**Author:** ![jconnor34](https://avatars.discourse-cdn.com/v4/letter/j/c4cdca/32.png) [@jconnor34](https://forum.inductiveautomation.com/u/jconnor34)\
**Post date:** [October 15, 2012, 8:14pm UTC](https://forum.inductiveautomation.com/t/problem-with-the-print-function/5212/3 "2012-10-15T20:14:56Z")

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I am having the same issue with a customers system. They will not upgrade. Is there a solution for Ignition version 7.2.8?

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**Author:** ![Michael.Stofan](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/michael.stofan/32/3342_2.png) [@Michael.Stofan](https://forum.inductiveautomation.com/u/Michael.Stofan)\
**Post date:** [October 15, 2012, 8:32pm UTC](https://forum.inductiveautomation.com/t/problem-with-the-print-function/5212/4 "2012-10-15T20:32:48Z")

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@jconnor34 What version of Java is your customer using? This only time we’ve seen this problem is with Java 7 (which requires Ignition 7.4+).

Have they always had this problem, or did it start after some event/update?