# Problems restarting gateway

**URL:** <https://forum.inductiveautomation.com/t/problems-restarting-gateway/32807>\
**Category:** Ignition\
**Created:** [March 4, 2020, 5:45pm UTC](https://forum.inductiveautomation.com/t/problems-restarting-gateway/32807 "2020-03-04T17:45:34Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![LandrethEdward](https://avatars.discourse-cdn.com/v4/letter/l/7bcc69/32.png) [@LandrethEdward](https://forum.inductiveautomation.com/u/LandrethEdward)\
**Post date:** [March 4, 2020, 5:45pm UTC](https://forum.inductiveautomation.com/t/problems-restarting-gateway/32807/1 "2020-03-04T17:45:34Z")

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After restarting the server, Ignition is failing to start up. I am reading the post in the link below, but I am not sure I understand what to look for to see what's stopping the service from running.

> [@Gateway won't start](http://forum.inductiveautomation.com/t/gateway-wont-start/2195):
>
> MacBookPro, OSX 10.6.4 So I downloaded the zip, installed it exactly as per the README, and could not get the gateway to start. [quote]# ignition start Starting Ignition Gateway… ignition status Ignition Gateway is not running. [/quote] There was also nothing in the log file. I then uncommented the #wrapper.java.command.loglevel=INFO line in ignition.conf and finally got some results in the log: INFO | jvm 1 | 2010/09/14 08:49:19 | WrapperSimpleApp: java.lang.RuntimeException: java…

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**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\
**Post date:** [March 4, 2020, 5:49pm UTC](https://forum.inductiveautomation.com/t/problems-restarting-gateway/32807/2 "2020-03-04T17:49:24Z")

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That post is a decade old - it’s probably got lots of irrelevant or outdated info.

Start with this - go to the Ignition log directory (probably `Program Files/Inductive Automation/Ignition/logs`, if you’re on Windows) and open the `wrapper.log` file. Either post it here, or scan the end of it for an error message and post that here.

Or, contact support, if you’ve got a contract; the forum isn’t an official support venue.

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**Author:** ![LandrethEdward](https://avatars.discourse-cdn.com/v4/letter/l/7bcc69/32.png) [@LandrethEdward](https://forum.inductiveautomation.com/u/LandrethEdward)\
**Post date:** [March 4, 2020, 6:03pm UTC](https://forum.inductiveautomation.com/t/problems-restarting-gateway/32807/3 "2020-03-04T18:03:20Z")

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Ok I will contact support from here on. Thanks.

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**Author:** ![LandrethEdward](https://avatars.discourse-cdn.com/v4/letter/l/7bcc69/32.png) [@LandrethEdward](https://forum.inductiveautomation.com/u/LandrethEdward)\
**Post date:** [March 4, 2020, 8:10pm UTC](https://forum.inductiveautomation.com/t/problems-restarting-gateway/32807/4 "2020-03-04T20:10:05Z")

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Sorry I can’t post the error files (too large), but the issue ended up being that the sql jdbc’s dll file wasn’t working so authentication wasn’t working. We deleted the dll file (located in C:\Program Files\Inductive Automation\Ignition\lib) and pasted another one back in.

Hope this helps someone else who recently upgraded from 7.9 to 8 and has a probably starting Ignition gateway after a reboot.