# Problems sending e-mail

**URL:** <https://forum.inductiveautomation.com/t/problems-sending-e-mail/9976>\
**Category:** Ignition\
**Created:** [May 4, 2015, 10:19pm UTC](https://forum.inductiveautomation.com/t/problems-sending-e-mail/9976 "2015-05-04T22:19:34Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![yiyoqman](https://avatars.discourse-cdn.com/v4/letter/y/ac91a4/32.png) [@yiyoqman](https://forum.inductiveautomation.com/u/yiyoqman)\
**Post date:** [May 4, 2015, 10:19pm UTC](https://forum.inductiveautomation.com/t/problems-sending-e-mail/9976/1 "2015-05-04T22:19:34Z")

</div>

Hello this is my first time trying to send an automatic E-mail throught Ignition client. Mi IT department told me this datas:

SMTP Server : [mail.kcc.com](http://mail.kcc.com)  
my account sender is: [M32133@kcc.com](mailto:M32133@kcc.com)

So I´m trying with this code:

body = “Hello, this is an email.”  
recipients = [“yiyoqman@hotmail.com”]  
system.net.sendEmail(“[mail.kcc.com](http://mail.kcc.com)”,  
"M32133@kcc.com", “Here is the email!”, body, 0, recipients)

but I get this error.

Traceback (most recent call last):  
File “event:actionPerformed”, line 3, in   
at com.inductiveautomation.ignition.client.gateway\_interface.GatewayInterface.newGatewayException(GatewayInterface.java:313)

```
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:287)

at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendEmail(GatewayInterface.java:617)

at com.inductiveautomation.factorypmi.application.script.builtin.ClientNetUtilities._sendEmail(ClientNetUtilities.java:105)

at com.inductiveautomation.ignition.common.script.builtin.AbstractNetUtilities.sendEmail(AbstractNetUtilities.java:114)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

```

com.inductiveautomation.ignition.client.gateway\_interface.GatewayException: com.inductiveautomation.ignition.client.gateway\_interface.GatewayException: Error sending email.

```
at org.python.core.Py.JavaError(Py.java:495)
at com.inductiveautomation.factorypmi.application.script.builtin.ClientNetUtilities._sendEmail(ClientNetUtilities.java:108)
at com.inductiveautomation.ignition.common.script.builtin.AbstractNetUtilities.sendEmail(AbstractNetUtilities.java:114)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.python.core.PyReflectedFunction. __call__ (PyReflectedFunction.java:186)
at com.inductiveautomation.ignition.common.script.ScriptManager$ReflectedInstanceFunction. __call__ (ScriptManager.java:460)
at org.python.core.PyObject. __call__ (PyObject.java:357)
at org.python.core.PyObject. __call__ (PyObject.java:361)
at org.python.pycode._pyx116.f$0(<event:actionPerformed>:3)
at org.python.pycode._pyx116.call_function(<event:actionPerformed>)
at org.python.core.PyTableCode.call(PyTableCode.java:165)
at org.python.core.PyCode.call(PyCode.java:18)
at org.python.core.Py.runCode(Py.java:1275)
at com.inductiveautomation.ignition.common.script.ScriptManager.runCode(ScriptManager.java:554)
at com.inductiveautomation.factorypmi.application.binding.action.ActionAdapter.runActions(ActionAdapter.java:155)
at com.inductiveautomation.factorypmi.application.binding.action.ActionAdapter.invoke(ActionAdapter.java:266)
at com.inductiveautomation.factorypmi.application.binding.action.RelayInvocationHandler.invoke(RelayInvocationHandler.java:55)
at com.sun.proxy.$Proxy21.actionPerformed(Unknown Source)
at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)
at java.awt.Component.processMouseEvent(Unknown Source)
at javax.swing.JComponent.processMouseEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$500(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

```

Caused by: com.inductiveautomation.ignition.client.gateway\_interface.GatewayException: Error sending email.  
at com.inductiveautomation.ignition.client.gateway\_interface.GatewayInterface.newGatewayException(GatewayInterface.java:313)  
at com.inductiveautomation.ignition.client.gateway\_interface.GatewayInterface.sendMessage(GatewayInterface.java:287)  
at com.inductiveautomation.ignition.client.gateway\_interface.GatewayInterface.sendEmail(GatewayInterface.java:617)  
at com.inductiveautomation.factorypmi.application.script.builtin.ClientNetUtilities.\_sendEmail(ClientNetUtilities.java:105)  
… 55 more  
Caused by: javax.mail.MessagingException: Exception reading response;  
nested exception is:  
java.net.SocketException: Connection reset  
at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:2210)  
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1950)  
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:642)  
at javax.mail.Service.connect(Service.java:295)  
at javax.mail.Service.connect(Service.java:176)  
at javax.mail.Service.connect(Service.java:125)  
at javax.mail.Transport.send0(Transport.java:194)  
at javax.mail.Transport.send(Transport.java:124)  
at com.inductiveautomation.ignition.gateway.script.GatewayNetUtilities.sendEmail(GatewayNetUtilities.java:151)  
at com.inductiveautomation.ignition.gateway.servlets.Gateway.\_sendEmail(Gateway.java:1413)  
at com.inductiveautomation.ignition.gateway.servlets.Gateway.doPost(Gateway.java:440)  
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)  
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)  
at com.inductiveautomation.ignition.gateway.bootstrap.MapServlet.service(MapServlet.java:85)  
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)  
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)  
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)  
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)  
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)  
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)  
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)  
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)  
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:861)  
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:606)  
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)  
at java.lang.Thread.run(null)

Ignition v7.6.7 (b2014082615)  
Java: Oracle Corporation 1.8.0\_40

---

<div class="post-metadata">

**Author:** ![KathyApplebaum](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kathyapplebaum/32/7261_2.png) [@KathyApplebaum](https://forum.inductiveautomation.com/u/KathyApplebaum)\
**Post date:** [May 6, 2015, 2:23pm UTC](https://forum.inductiveautomation.com/t/problems-sending-e-mail/9976/2 "2015-05-06T14:23:20Z")

</div>

The SMTP connection is getting reset. Unfortunately, this can have a lot of causes, but the most common is that there’s something wrong with your configuration.

I noticed that you didn’t specify a username and password in your script. Are you very sure you don’t need one? This is one of the most common issues I see.

---

<div class="post-metadata">

**Author:** ![amr123](https://avatars.discourse-cdn.com/v4/letter/a/e5b9ba/32.png) [@amr123](https://forum.inductiveautomation.com/u/amr123)\
**Post date:** [May 26, 2021, 4:21pm UTC](https://forum.inductiveautomation.com/t/problems-sending-e-mail/9976/3 "2021-05-26T16:21:51Z")

</div>

I’m having trouble with this too. The “email Settings” test works and my on-call roster only has one use with one email address.

javax.mail.MessagingException: Exception reading response

at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:2304)

at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2031)

at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:697)

at javax.mail.Service.connect(Service.java:386)

at javax.mail.Service.connect(Service.java:245)

at javax.mail.Service.connect(Service.java:194)

at javax.mail.Transport.send0(Transport.java:253)

at javax.mail.Transport.send(Transport.java:124)

at com.inductiveautomation.ignition.alarming.notification.email.OneWayNotificationProfile$EmailTask.run(OneWayNotificationProfile.java:271)

at com.inductiveautomation.ignition.alarming.notification.email.OneWayNotificationProfile.lambda$new$0(OneWayNotificationProfile.java:73)

at com.inductiveautomation.ignition.common.util.ThrottlingAggregator.check(ThrottlingAggregator.java:94)

at com.inductiveautomation.ignition.common.util.ThrottlingAggregator$1.run(ThrottlingAggregator.java:113)

at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)

at java.base/java.util.concurrent.FutureTask.run(Unknown Source)

at java.base/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source)

at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

at java.base/java.lang.Thread.run(Unknown Source)

Caused by: java.net.SocketTimeoutException: Read timed out

at java.base/java.net.SocketInputStream.socketRead0(Native Method)

at java.base/java.net.SocketInputStream.socketRead(Unknown Source)

at java.base/java.net.SocketInputStream.read(Unknown Source)

at java.base/java.net.SocketInputStream.read(Unknown Source)

at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:124)

at java.base/java.io.BufferedInputStream.fill(Unknown Source)

at java.base/java.io.BufferedInputStream.read(Unknown Source)

at com.sun.mail.util.LineInputStream.readLine(LineInputStream.java:89)

---

<div class="post-metadata">

**Author:** ![amr123](https://avatars.discourse-cdn.com/v4/letter/a/e5b9ba/32.png) [@amr123](https://forum.inductiveautomation.com/u/amr123)\
**Post date:** [May 26, 2021, 5:29pm UTC](https://forum.inductiveautomation.com/t/problems-sending-e-mail/9976/4 "2021-05-26T17:29:10Z")

</div>

Disregard my last post. Mine was configured correctly. I just had to restart the gateway for all changes to take affect.