# Red x in tag browswer

**URL:** <https://forum.inductiveautomation.com/t/red-x-in-tag-browswer/22383>\
**Category:** Ignition\
**Tags:** ignition79\
**Created:** [February 6, 2019, 3:11pm UTC](https://forum.inductiveautomation.com/t/red-x-in-tag-browswer/22383 "2019-02-06T15:11:00Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![cjohnson1](https://avatars.discourse-cdn.com/v4/letter/c/ed8c4c/32.png) [@cjohnson1](https://forum.inductiveautomation.com/u/cjohnson1)\
**Post date:** [February 6, 2019, 3:11pm UTC](https://forum.inductiveautomation.com/t/red-x-in-tag-browswer/22383/1 "2019-02-06T15:11:00Z")

</div>

I recently got a backup of an ignition gateway with projects and other settings in. But I seem to not be able to see any tags or add any tags in the tag browser. I’ve tried looking through the forums but haven’t found anything that has worked. I don’t have any access to the OPC connections or databases that the server has used I’m not sure if that might be the main issue. I apologize if this might be a redundant post. ![red_x_issue](https://us1.discourse-cdn.com/inductiveautomation/original/2X/d/d15351e94c6aaf2a9a9c5dfe0c7be8856931a263.png)

---

<div class="post-metadata">

**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\
**Post date:** [February 6, 2019, 4:40pm UTC](https://forum.inductiveautomation.com/t/red-x-in-tag-browswer/22383/2 "2019-02-06T16:40:17Z")

</div>

Your realtime tag provider is probably disabled - on the gateway webpage, check Configure -\> Tags -\> Realtime, and make sure the provider is marked as enabled. If any/all providers are enabled, make sure that they’re also the default for the project (Configure -\> Projects -\> Edit).

---

<div class="post-metadata">

**Author:** ![cjohnson1](https://avatars.discourse-cdn.com/v4/letter/c/ed8c4c/32.png) [@cjohnson1](https://forum.inductiveautomation.com/u/cjohnson1)\
**Post date:** [February 6, 2019, 4:51pm UTC](https://forum.inductiveautomation.com/t/red-x-in-tag-browswer/22383/3 "2019-02-06T16:51:36Z")

</div>

Awesome, after enabling the tag provider and setting the tag provider to the one configured I was quickly able to see the tags show up. Thanks so much.