# Redundant backup did not take over fully **URL:** \ **Category:** Ignition\ **Created:** [November 29, 2021, 4:28pm UTC](https://forum.inductiveautomation.com/t/redundant-backup-did-not-take-over-fully/53534 "2021-11-29T16:28:33Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![dion.botha](https://avatars.discourse-cdn.com/v4/letter/d/46a35a/32.png) [@dion.botha](https://forum.inductiveautomation.com/u/dion.botha)\ **Post date:** [November 29, 2021, 4:28pm UTC](https://forum.inductiveautomation.com/t/redundant-backup-did-not-take-over-fully/53534/1 "2021-11-29T16:28:33Z")
Hi guys, Over the Thanksgiving weekend IT did some maintenance and a major upgrade to all of our systems. When we came in this morning our master was down but the backup was running. I could launch clients on my machine but others could not (just kept trying the connection to the master without trying the backup). I had them update their client launcher but that didn’t help. Another developer reported that his transaction groups were not working. I took a look at the backup gateway and it says it has a valid connection to the dbs but then if you go to store and forward status it says ‘Unavailable’ in the activity column for our dbs… None of us can open a designer (just kept trying the connection to the master without trying the backup). Waiting on IT to restart the master which I assume will get things running as normal but I am worried that we then lose our opportunity to resolve the issues with the backup not taking over fully… ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [November 29, 2021, 4:34pm UTC](https://forum.inductiveautomation.com/t/redundant-backup-did-not-take-over-fully/53534/2 "2021-11-29T16:34:06Z")
Not sure what happened to the rest, but designers cannot run against a backup. They **must** connect to the master. ---
**Author:** ![dion.botha](https://avatars.discourse-cdn.com/v4/letter/d/46a35a/32.png) [@dion.botha](https://forum.inductiveautomation.com/u/dion.botha)\ **Post date:** [November 29, 2021, 4:46pm UTC](https://forum.inductiveautomation.com/t/redundant-backup-did-not-take-over-fully/53534/3 "2021-11-29T16:46:31Z")
Thanks for that Phil, at least that one mystery taken care of! ---
**Author:** ![dion.botha](https://avatars.discourse-cdn.com/v4/letter/d/46a35a/32.png) [@dion.botha](https://forum.inductiveautomation.com/u/dion.botha)\ **Post date:** [November 29, 2021, 7:25pm UTC](https://forum.inductiveautomation.com/t/redundant-backup-did-not-take-over-fully/53534/4 "2021-11-29T19:25:24Z")
Master was started again all issues went away. Submitted a ticket to try see why backup did not fully take over.