# Remote agent upgrade failing

**URL:** <https://forum.inductiveautomation.com/t/remote-agent-upgrade-failing/92842>\
**Category:** Ignition\
**Tags:** ignition81\
**Created:** [July 5, 2024, 2:09pm UTC](https://forum.inductiveautomation.com/t/remote-agent-upgrade-failing/92842 "2024-07-05T14:09:47Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![hw79](https://avatars.discourse-cdn.com/v4/letter/h/838e76/32.png) [@hw79](https://forum.inductiveautomation.com/u/hw79)\
**Post date:** [July 5, 2024, 2:09pm UTC](https://forum.inductiveautomation.com/t/remote-agent-upgrade-failing/92842/1 "2024-07-05T14:09:47Z")

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I'm in the process of upgrading a redundant pair of gateways. The backup upgraded fine, no issues.

Trying to upgrade the master now and getting the following error:

> FAILURE: Upgrade failed. A rollback will now be attempted using backed up folders. Error=GATEWAY\_START\_ERROR: Gateway JVM could not be started Rollback to pre-upgrade state is complete.|

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/d/5/d583b04027184735c686f90090020a1d4fe9886e.png)

Has anyone had this issue before?

Going from 8.1.32 to 8.1.39. I also tried going to 8.1.33 with the same error.

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**Author:** ![Aiasa21](https://avatars.discourse-cdn.com/v4/letter/a/aeb1de/32.png) [@Aiasa21](https://forum.inductiveautomation.com/u/Aiasa21)\
**Post date:** [July 6, 2024, 6:26pm UTC](https://forum.inductiveautomation.com/t/remote-agent-upgrade-failing/92842/2 "2024-07-06T18:26:05Z")

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I update our 2 gateways couple of days ago (same your configuration) without problem but actually I update the master first and then the backup following these instruction

> **[Upgrading or Patching a Redundant Ignition Pair](https://support.inductiveautomation.com/hc/en-us/articles/360047136192-Upgrading-or-Patching-a-Redundant-Ignition-Pair)**
>
> Using redundancy, two Ignition installations can be linked together, so that when one fails, the other takes over and continues executing. All of the clients connected will be redirected to the bac...

I'm sorry but I can't help with your error.

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**Author:** ![bschroeder](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bschroeder/32/13260_2.png) [@bschroeder](https://forum.inductiveautomation.com/u/bschroeder)\
**Post date:** [July 6, 2024, 6:51pm UTC](https://forum.inductiveautomation.com/t/remote-agent-upgrade-failing/92842/3 "2024-07-06T18:51:46Z")

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Take a look in the wrapper logs and see if there is anything in them.