# Remote tag provider, unable to see or browse tags. Gateway shows it running with a tag count

**URL:** <https://forum.inductiveautomation.com/t/remote-tag-provider-unable-to-see-or-browse-tags-gateway-shows-it-running-with-a-tag-count/88994>\
**Category:** Ignition\
**Created:** [April 17, 2024, 6:15pm UTC](https://forum.inductiveautomation.com/t/remote-tag-provider-unable-to-see-or-browse-tags-gateway-shows-it-running-with-a-tag-count/88994 "2024-04-17T18:15:51Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Jackson\_Lancaster](https://avatars.discourse-cdn.com/v4/letter/j/ebca7d/32.png) [@Jackson\_Lancaster](https://forum.inductiveautomation.com/u/Jackson_Lancaster)\
**Post date:** [April 17, 2024, 6:15pm UTC](https://forum.inductiveautomation.com/t/remote-tag-provider-unable-to-see-or-browse-tags-gateway-shows-it-running-with-a-tag-count/88994/1 "2024-04-17T18:15:51Z")

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I have a Remote tag provider, that I am unable to see or browse tags (in a project and also in the gateway tags status screen. But the Gateway shows it running with a tag count.

What am I doing wrong here.  
I had to authorize the remote server in my incoming connections page.  
That fixed my initial connection errors.  
Now I can only see what is shown in the screen shots below.  
I also restarted the gateway but that didnt help either.  
Version: **8.1.37 (b2024013011)**  
Server Linux

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/8/a/8a03abedb65de25b88dea0b3af443f422a8ef0f0.png)

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/1/5/156a6e64778c2eee41a78c8032a620c81208b8c5.png)

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<div class="post-metadata">

**Author:** ![Jackson\_Lancaster](https://avatars.discourse-cdn.com/v4/letter/j/ebca7d/32.png) [@Jackson\_Lancaster](https://forum.inductiveautomation.com/u/Jackson_Lancaster)\
**Post date:** [April 17, 2024, 6:19pm UTC](https://forum.inductiveautomation.com/t/remote-tag-provider-unable-to-see-or-browse-tags-gateway-shows-it-running-with-a-tag-count/88994/2 "2024-04-17T18:19:31Z")

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I also see no logs (At ALL) in the gateway or in the Tag Provider log screen

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/3/e/3e99933a94e8f72b9c8452f5713575af4e8d0a0c.png)  
 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/2/e/2e4e9b79137a7ebd9250b6a84ff2f813645d0d80.png)

.