# Remote Tag Providers - Error reading from Edge to main server

**URL:** <https://forum.inductiveautomation.com/t/remote-tag-providers-error-reading-from-edge-to-main-server/78598>\
**Category:** Ignition\
**Tags:** perspective\
**Created:** [August 31, 2023, 5:32am UTC](https://forum.inductiveautomation.com/t/remote-tag-providers-error-reading-from-edge-to-main-server/78598 "2023-08-31T05:32:39Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Learner\_Ignition](https://avatars.discourse-cdn.com/v4/letter/l/b3f665/32.png) [@Learner\_Ignition](https://forum.inductiveautomation.com/u/Learner_Ignition)\
**Post date:** [August 31, 2023, 5:32am UTC](https://forum.inductiveautomation.com/t/remote-tag-providers-error-reading-from-edge-to-main-server/78598/1 "2023-08-31T05:32:39Z")

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Hi,  
I had configure Outgoing Connection gateway network in Edge Gateway server for reading the data from Edge Gateway to Main Gateway.  
In Main Gateway, status is Connected and Running and I am able to see the tags in Tag browser however with an error as below.  
 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/6/2/627b128c0de7b7edd94afc59085879ee45f8fd2d.png)  
Tags and value showing but value is showing in red and its not updating.

I am able to ping and open Gateway network from main gateway server.

Please guide.

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**Author:** ![Learner\_Ignition](https://avatars.discourse-cdn.com/v4/letter/l/b3f665/32.png) [@Learner\_Ignition](https://forum.inductiveautomation.com/u/Learner_Ignition)\
**Post date:** [September 5, 2023, 10:14am UTC](https://forum.inductiveautomation.com/t/remote-tag-providers-error-reading-from-edge-to-main-server/78598/2 "2023-09-05T10:14:39Z")

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Hi,  
Anyone can let me know, what is the issue?

Thanks

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [September 5, 2023, 12:12pm UTC](https://forum.inductiveautomation.com/t/remote-tag-providers-error-reading-from-edge-to-main-server/78598/3 "2023-09-05T12:12:39Z")

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And the values are "Good" and updating in the Edge device? What does the gateway network status look like in the Edge device?

{ You might need support to look over your shoulder. }

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<div class="post-metadata">

**Author:** ![Learner\_Ignition](https://avatars.discourse-cdn.com/v4/letter/l/b3f665/32.png) [@Learner\_Ignition](https://forum.inductiveautomation.com/u/Learner_Ignition)\
**Post date:** [September 5, 2023, 12:27pm UTC](https://forum.inductiveautomation.com/t/remote-tag-providers-error-reading-from-edge-to-main-server/78598/4 "2023-09-05T12:27:14Z")

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No issue at Edge Gateway level, and after few hours tags communicate and shows values without any errors.  
Till now I had faced this issue 2 times.

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<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [September 5, 2023, 12:29pm UTC](https://forum.inductiveautomation.com/t/remote-tag-providers-error-reading-from-edge-to-main-server/78598/5 "2023-09-05T12:29:29Z")

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Support will probably want to look at your logs around the times of these disconnects.