# Reset trial button disappeared

**URL:** <https://forum.inductiveautomation.com/t/reset-trial-button-disappeared/115583>\
**Category:** Ignition\
**Created:** [May 18, 2026, 2:10pm UTC](https://forum.inductiveautomation.com/t/reset-trial-button-disappeared/115583 "2026-05-18T14:10:17Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![adrien.combe](https://avatars.discourse-cdn.com/v4/letter/a/85f322/32.png) [@adrien.combe](https://forum.inductiveautomation.com/u/adrien.combe)\
**Post date:** [May 18, 2026, 2:10pm UTC](https://forum.inductiveautomation.com/t/reset-trial-button-disappeared/115583/1 "2026-05-18T14:10:17Z")

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![image](https://us1.discourse-cdn.com/inductiveautomation/optimized/3X/2/f/2f7520e825da97155c8cb99a534d743668b064ac_2_690x31.png)  
I have this issue with the reset trial button that is missing. I tried to solve the problem in multiple ways (restarted my PC, cleaned my Google Chrome for example) but none worked. I am logging in my gateway with my admin user. What could be the cause of the problem and how can I fix it ?

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [May 18, 2026, 2:56pm UTC](https://forum.inductiveautomation.com/t/reset-trial-button-disappeared/115583/2 "2026-05-18T14:56:26Z")

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Known issue in v8.3.3 (IIRC). Upgrade to fix.