# Resetting Gateway password on Mac **URL:** \ **Category:** Ignition\ **Created:** [March 3, 2023, 2:43am UTC](https://forum.inductiveautomation.com/t/resetting-gateway-password-on-mac/70574 "2023-03-03T02:43:46Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Carson\_Davis](https://avatars.discourse-cdn.com/v4/letter/c/eb8c5e/32.png) [@Carson\_Davis](https://forum.inductiveautomation.com/u/Carson_Davis)\ **Post date:** [March 3, 2023, 2:43am UTC](https://forum.inductiveautomation.com/t/resetting-gateway-password-on-mac/70574/1 "2023-03-03T02:43:46Z")
Hi all, I am new user trying to go through the basics, I was setting up ignition, and typed in my gateway password (as it asks) and i used my normal password I use for a lot of things, and my browser even saved it. I went to log in and no dice, so I have tried to use the GWCMD tool to no avail. I understand there are a lot of users on windows, and I tried the executable shell file and no luck there either. I can pull up the directory, and I can pull up all the available commands, and password and -p is not there as an available command. I also used sudo (superuser) to execute the command and there was no difference. I am wondering If I am missing some small portion in my command. Thanks ![Screen Shot 2023-03-02 at 7.41.33 PM](https://us1.discourse-cdn.com/inductiveautomation/original/3X/2/4/243e80f0b361d220fb3f3ef0d004aaf3479e8e3b.png) ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [March 3, 2023, 2:46am UTC](https://forum.inductiveautomation.com/t/resetting-gateway-password-on-mac/70574/2 "2023-03-03T02:46:37Z")
You should be looking for `gwcmd.sh`, not `ignition.sh` (I think) ---
**Author:** ![Carson\_Davis](https://avatars.discourse-cdn.com/v4/letter/c/eb8c5e/32.png) [@Carson\_Davis](https://forum.inductiveautomation.com/u/Carson_Davis)\ **Post date:** [March 3, 2023, 2:50am UTC](https://forum.inductiveautomation.com/t/resetting-gateway-password-on-mac/70574/3 "2023-03-03T02:50:51Z")
that worked! Thank you good sir. ---
**Author:** ![Darrell\_Hayes](https://avatars.discourse-cdn.com/v4/letter/d/9fc348/32.png) [@Darrell\_Hayes](https://forum.inductiveautomation.com/u/Darrell_Hayes)\ **Post date:** [May 9, 2024, 1:51pm UTC](https://forum.inductiveautomation.com/t/resetting-gateway-password-on-mac/70574/4 "2024-05-09T13:51:39Z")
This worked to get the command to come up but when i type in the -p it says command not found. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [May 9, 2024, 2:16pm UTC](https://forum.inductiveautomation.com/t/resetting-gateway-password-on-mac/70574/5 "2024-05-09T14:16:14Z")
What version are you on? Can you copy/paste the exact command you executed and its output? ---
**Author:** ![Darrell\_Hayes](https://avatars.discourse-cdn.com/v4/letter/d/9fc348/32.png) [@Darrell\_Hayes](https://forum.inductiveautomation.com/u/Darrell_Hayes)\ **Post date:** [May 9, 2024, 7:13pm UTC](https://forum.inductiveautomation.com/t/resetting-gateway-password-on-mac/70574/6 "2024-05-09T19:13:39Z")
/usr/local/Ignition/gwcmd.sh The version is the maker edition 8.1.39 Mac version is catalina ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [May 9, 2024, 7:30pm UTC](https://forum.inductiveautomation.com/t/resetting-gateway-password-on-mac/70574/7 "2024-05-09T19:30:21Z")
> [@Darrell\_Hayes](#): > > the -p it says command not found That makes me think you aren't putting a space before that dash. Should be: ```python ./gwcmd.sh -p ``` ---
**Author:** ![Darrell\_Hayes](https://avatars.discourse-cdn.com/v4/letter/d/9fc348/32.png) [@Darrell\_Hayes](https://forum.inductiveautomation.com/u/Darrell_Hayes)\ **Post date:** [May 10, 2024, 11:46am UTC](https://forum.inductiveautomation.com/t/resetting-gateway-password-on-mac/70574/8 "2024-05-10T11:46:21Z")
That worked thank you. I'm new to Ignition on Apple. ---
**Author:** ![james\_7205](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@james\_7205](https://forum.inductiveautomation.com/u/james_7205)\ **Post date:** [March 27, 2025, 3:32am UTC](https://forum.inductiveautomation.com/t/resetting-gateway-password-on-mac/70574/9 "2025-03-27T03:32:42Z")
I completed the steps successfully in terminal, and was able to set a new username and password. However, when i login with the new credentials i am getting this error on the home screen. ![Screenshot 2025-03-26 at 10.29.43 PM](https://us1.discourse-cdn.com/inductiveautomation/original/3X/2/6/263d2f728aed2132c1f4f790dd247013cd07da42.jpeg) ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [March 27, 2025, 4:08am UTC](https://forum.inductiveautomation.com/t/resetting-gateway-password-on-mac/70574/10 "2025-03-27T04:08:45Z")
Did you restart the gateway service as directed? It will force you to go through partial commissioning to set a temporary new user and password. ---
**Author:** ![james\_7205](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@james\_7205](https://forum.inductiveautomation.com/u/james_7205)\ **Post date:** [March 28, 2025, 12:09am UTC](https://forum.inductiveautomation.com/t/resetting-gateway-password-on-mac/70574/11 "2025-03-28T00:09:25Z")
Yes, i did through terminal. Then i created a new user and signed in with it. However im still getting the same result. ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [March 28, 2025, 12:27am UTC](https://forum.inductiveautomation.com/t/resetting-gateway-password-on-mac/70574/12 "2025-03-28T00:27:05Z")
You should have support look over your shoulder. There's some nuance that we cannot see.