# \[Resolved\] Download from Ignition Exchange not possible

**URL:** <https://forum.inductiveautomation.com/t/resolved-download-from-ignition-exchange-not-possible/45624>\
**Category:** Ignition Exchange\
**Created:** [April 15, 2021, 7:59am UTC](https://forum.inductiveautomation.com/t/resolved-download-from-ignition-exchange-not-possible/45624 "2021-04-15T07:59:11Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![bert.drijkoningen](https://avatars.discourse-cdn.com/v4/letter/b/c77e96/32.png) [@bert.drijkoningen](https://forum.inductiveautomation.com/u/bert.drijkoningen)\
**Post date:** [April 15, 2021, 7:59am UTC](https://forum.inductiveautomation.com/t/resolved-download-from-ignition-exchange-not-possible/45624/1 "2021-04-15T07:59:11Z")

</div>

I'm trying to download some things from [Ignition Exchange | Inductive Automation](https://inductiveautomation.com/exchange/) but I keep getting asked to log in while I'm already logged in.  
 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/7/9/7995adb4c452857efce5ff62ad29d73e591ef126.png)  
Anyone else with te same problem?

---

<div class="post-metadata">

**Author:** ![matthew.ayre](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/matthew.ayre/32/19499_2.png) [@matthew.ayre](https://forum.inductiveautomation.com/u/matthew.ayre)\
**Post date:** [April 15, 2021, 8:09am UTC](https://forum.inductiveautomation.com/t/resolved-download-from-ignition-exchange-not-possible/45624/2 "2021-04-15T08:09:21Z")

</div>

> [@I still can't download any resourse in exchange,it requires me to login although I have logined in](http://forum.inductiveautomation.com/t/i-still-cant-download-any-resourse-in-exchange-it-requires-me-to-login-although-i-have-logined-in/45567):
>
> It seems the problem has happened before ,

Others have flagged, might be worth raising a ticket with IA support. I also get the popup, but when I click sign in it directs me to the Exchange project page and allows me to download.

I am using Chrome Version 89.0.4389.128 (although it has just updated 😟)

Edit: just updated to Version 90.0.4430.72 and I don't get the popup. Although it is more likely that the website has cached/cookied my user information correctly, rather than the update making a difference.

---

<div class="post-metadata">

**Author:** ![nminchin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/nminchin/32/6911_2.png) [@nminchin](https://forum.inductiveautomation.com/u/nminchin)\
**Post date:** [April 15, 2021, 9:39am UTC](https://forum.inductiveautomation.com/t/resolved-download-from-ignition-exchange-not-possible/45624/3 "2021-04-15T09:39:39Z")

</div>

Try clearing your cookies

---

<div class="post-metadata">

**Author:** ![bert.drijkoningen](https://avatars.discourse-cdn.com/v4/letter/b/c77e96/32.png) [@bert.drijkoningen](https://forum.inductiveautomation.com/u/bert.drijkoningen)\
**Post date:** [April 15, 2021, 9:47am UTC](https://forum.inductiveautomation.com/t/resolved-download-from-ignition-exchange-not-possible/45624/4 "2021-04-15T09:47:47Z")

</div>

I deleted all cookies, but it makes no difference…  
I also raised a ticket now.

---

<div class="post-metadata">

**Author:** ![mknowles](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/mknowles/32/70604_2.png) [@mknowles](https://forum.inductiveautomation.com/u/mknowles)\
**Post date:** [April 2, 2024, 3:39pm UTC](https://forum.inductiveautomation.com/t/resolved-download-from-ignition-exchange-not-possible/45624/5 "2024-04-02T15:39:48Z")

</div>

The Exchange has a separate login. You'll use your IA Portal login, but will need to sign in via that popup or the sign in prompt at the top of the Exchange.