# \[Resolved\] I still can't download any resourse in exchange,it requires me to login although I have logined in

**URL:** <https://forum.inductiveautomation.com/t/resolved-i-still-cant-download-any-resourse-in-exchange-it-requires-me-to-login-although-i-have-logined-in/45567>\
**Category:** Ignition Exchange\
**Created:** [April 14, 2021, 3:50am UTC](https://forum.inductiveautomation.com/t/resolved-i-still-cant-download-any-resourse-in-exchange-it-requires-me-to-login-although-i-have-logined-in/45567 "2021-04-14T03:50:20Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![925681905](https://avatars.discourse-cdn.com/v4/letter/9/ea666f/32.png) [@925681905](https://forum.inductiveautomation.com/u/925681905)\
**Post date:** [April 14, 2021, 3:50am UTC](https://forum.inductiveautomation.com/t/resolved-i-still-cant-download-any-resourse-in-exchange-it-requires-me-to-login-although-i-have-logined-in/45567/1 "2021-04-14T03:50:20Z")

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It seems the problem has happened before ,

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**Author:** ![kirsten.chambers](https://avatars.discourse-cdn.com/v4/letter/k/48db29/32.png) [@kirsten.chambers](https://forum.inductiveautomation.com/u/kirsten.chambers)\
**Post date:** [April 14, 2021, 6:32am UTC](https://forum.inductiveautomation.com/t/resolved-i-still-cant-download-any-resourse-in-exchange-it-requires-me-to-login-although-i-have-logined-in/45567/2 "2021-04-14T06:32:16Z")

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I’ve also had similar issues on the download pages. When this happens to me, I’m able to click the user icon to make it recognize that I’m already logged it–give that a try.

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/0/b/0bcafe5a4b9f357c9658dfe7957bc843dcaf14f4.png)

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**Author:** ![925681905](https://avatars.discourse-cdn.com/v4/letter/9/ea666f/32.png) [@925681905](https://forum.inductiveautomation.com/u/925681905)\
**Post date:** [April 14, 2021, 9:20am UTC](https://forum.inductiveautomation.com/t/resolved-i-still-cant-download-any-resourse-in-exchange-it-requires-me-to-login-although-i-have-logined-in/45567/3 "2021-04-14T09:20:17Z")

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I used this method,but it still can’t work

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**Author:** ![925681905](https://avatars.discourse-cdn.com/v4/letter/9/ea666f/32.png) [@925681905](https://forum.inductiveautomation.com/u/925681905)\
**Post date:** [April 14, 2021, 9:55am UTC](https://forum.inductiveautomation.com/t/resolved-i-still-cant-download-any-resourse-in-exchange-it-requires-me-to-login-although-i-have-logined-in/45567/4 "2021-04-14T09:55:21Z")

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can you download the exchange resource now?

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [April 14, 2021, 12:47pm UTC](https://forum.inductiveautomation.com/t/resolved-i-still-cant-download-any-resourse-in-exchange-it-requires-me-to-login-although-i-have-logined-in/45567/5 "2021-04-14T12:47:29Z")

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Try logging in from IA’s home page, then opening the exchange.

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**Author:** ![925681905](https://avatars.discourse-cdn.com/v4/letter/9/ea666f/32.png) [@925681905](https://forum.inductiveautomation.com/u/925681905)\
**Post date:** [April 15, 2021, 12:42am UTC](https://forum.inductiveautomation.com/t/resolved-i-still-cant-download-any-resourse-in-exchange-it-requires-me-to-login-although-i-have-logined-in/45567/6 "2021-04-15T00:42:29Z")

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I tried and failed, you don’t have the problem?

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [April 15, 2021, 12:45am UTC](https://forum.inductiveautomation.com/t/resolved-i-still-cant-download-any-resourse-in-exchange-it-requires-me-to-login-although-i-have-logined-in/45567/7 "2021-04-15T00:45:27Z")

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No, works for me. (And I run very tight security in my browser–no 3rd-party cookies.)

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**Author:** ![matthew.ayre](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/matthew.ayre/32/19499_2.png) [@matthew.ayre](https://forum.inductiveautomation.com/u/matthew.ayre)\
**Post date:** [April 15, 2021, 7:27am UTC](https://forum.inductiveautomation.com/t/resolved-i-still-cant-download-any-resourse-in-exchange-it-requires-me-to-login-although-i-have-logined-in/45567/8 "2021-04-15T07:27:06Z")

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Hi @925681905, I’ve had similar issues in the past, but the solution @kirsten.chambers suggested has always worked for me. I also always get the download popup (which can be very frustrating).

I’m predominantly use Chrome, but I might give a few others a test. Could it be a browser type/version issue?

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**Author:** ![mknowles](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/mknowles/32/70604_2.png) [@mknowles](https://forum.inductiveautomation.com/u/mknowles)\
**Post date:** [April 15, 2021, 9:39pm UTC](https://forum.inductiveautomation.com/t/resolved-i-still-cant-download-any-resourse-in-exchange-it-requires-me-to-login-although-i-have-logined-in/45567/9 "2021-04-15T21:39:03Z")

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@925681905 Can you try logging in when you are redirected to the global login page? Sometimes you need to log in a second time. Let me know if that works and you are able to download resources.