# Restore gateway backup won't load **URL:** \ **Category:** Ignition\ **Tags:** ignition81\ **Created:** [June 16, 2025, 2:26pm UTC](https://forum.inductiveautomation.com/t/restore-gateway-backup-wont-load/107424 "2025-06-16T14:26:58Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![clang](https://avatars.discourse-cdn.com/v4/letter/c/7993a0/32.png) [@clang](https://forum.inductiveautomation.com/u/clang)\ **Post date:** [June 16, 2025, 2:26pm UTC](https://forum.inductiveautomation.com/t/restore-gateway-backup-wont-load/107424/1 "2025-06-16T14:26:58Z")
Hello, I am trying to load a gateway backup to see how things work, but it won't start. I couldn't access the local host website so I had to reinstall ignition. I can restore my own gateway. but I do not know why I can't open the one my college gave me. With what I can see I think it is a memory issue, but I am not entirely sure this is either the or only problem. I have attached my wrapper and my igntion.conf. [wrapper.log](https://forum.inductiveautomation.com/uploads/short-url/wZzfwk9C9mC5EWTBdaRPoWeIpVb.log) (3.4 MB) [ignition.conf.txt](https://forum.inductiveautomation.com/uploads/short-url/efoWrBD2XrLEPdte66pFn8lMJE5.txt) (8.2 KB) ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [June 16, 2025, 2:30pm UTC](https://forum.inductiveautomation.com/t/restore-gateway-backup-wont-load/107424/2 "2025-06-16T14:30:28Z")
Probably these: ```python INFO | jvm 7 | 2025/06/13 11:46:26 | OpenJDK 64-Bit Server VM warning: INFO: os::commit_memory(0x0000021e71000000, 29527900160, 0) failed; error='The paging file is too small for this operation to complete' (DOS error/errno=1455) INFO | jvm 7 | 2025/06/13 11:46:26 | # INFO | jvm 7 | 2025/06/13 11:46:26 | # There is insufficient memory for the Java Runtime Environment to continue. INFO | jvm 7 | 2025/06/13 11:46:26 | # Native memory allocation (mmap) failed to map 29527900160 bytes for Failed to commit area from 0x0000021e71000000 to 0x0000022551000000 of length 29527900160. INFO | jvm 7 | 2025/06/13 11:46:26 | # An error report file with more information is saved as: INFO | jvm 7 | 2025/06/13 11:46:26 | # C:\Program Files\Inductive Automation\Ignition\hs_err_pid9660.log ERROR | wrapper | 2025/06/13 11:46:26 | JVM exited while loading the application. FATAL | wrapper | 2025/06/13 11:46:26 | There were 5 failed launches in a row, each lasting less than 300 seconds. Giving up. FATAL | wrapper | 2025/06/13 11:46:26 | There may be a configuration problem: please check the logs. ``` Maybe the ignition.conf in the backup you tried to restore is allocating more memory than you have. ---
**Author:** ![clang](https://avatars.discourse-cdn.com/v4/letter/c/7993a0/32.png) [@clang](https://forum.inductiveautomation.com/u/clang)\ **Post date:** [June 16, 2025, 3:08pm UTC](https://forum.inductiveautomation.com/t/restore-gateway-backup-wont-load/107424/3 "2025-06-16T15:08:31Z")
Is there a way to resolve this beside increasing the memory ? ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [June 16, 2025, 3:25pm UTC](https://forum.inductiveautomation.com/t/restore-gateway-backup-wont-load/107424/4 "2025-06-16T15:25:26Z")
Open the .gwbk file (it's just a zip), edit the ignition.conf file to ask for less memory, zip it back up, restore it. ---
**Author:** ![clang](https://avatars.discourse-cdn.com/v4/letter/c/7993a0/32.png) [@clang](https://forum.inductiveautomation.com/u/clang)\ **Post date:** [June 16, 2025, 5:05pm UTC](https://forum.inductiveautomation.com/t/restore-gateway-backup-wont-load/107424/5 "2025-06-16T17:05:33Z")
I have put the same memory as my gateway (init and max), but it is now faulted. Not sure what to do now. Here's the rapper and gateway backup config I am trying to restore if that can help. [ignition.conf.txt](https://forum.inductiveautomation.com/uploads/short-url/aVtmLcKph1GwECRJwGfSFFDdRyT.txt) (8.0 KB) [wrapper.log](https://forum.inductiveautomation.com/uploads/short-url/bXAdkCGdGL5f6KccRwfWcBYClhg.log) (4.0 MB) ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [June 16, 2025, 5:27pm UTC](https://forum.inductiveautomation.com/t/restore-gateway-backup-wont-load/107424/6 "2025-06-16T17:27:22Z")
```python java.io.FileNotFoundException: C:\Program Files\Inductive Automation\Ignition\user-lib\pylib (Access is denied) ``` `(Access is denied)` Investigate Windows permissions and how you've got the service set up to run.