# RV50x SMS from Ignition **URL:** \ **Category:** General Discussion\ **Created:** [May 16, 2023, 8:58pm UTC](https://forum.inductiveautomation.com/t/rv50x-sms-from-ignition/73812 "2023-05-16T20:58:40Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Renz\_Eran\_Santos](https://avatars.discourse-cdn.com/v4/letter/r/94ad74/32.png) [@Renz\_Eran\_Santos](https://forum.inductiveautomation.com/u/Renz_Eran_Santos)\ **Post date:** [May 16, 2023, 8:58pm UTC](https://forum.inductiveautomation.com/t/rv50x-sms-from-ignition/73812/1 "2023-05-16T20:58:40Z")
I recently purchased an RV50x router for the SMS alarming on Ignition, I followed this steps but still couldn't make the SMS to work. > **[Sierra Wireless AirLink RV50 Setup Guide](https://support.inductiveautomation.com/hc/en-us/articles/360047613111-Sierra-Wireless-AirLink-RV50-Setup-Guide)** > >   > This article describes how to set up Sierra Wireless AirLink RV50 device to work with Ignition SMS Notification module. In such a setup, the purpose of AirLink RV50  is to send and receive SMS me... Are there other steps that I should do to make this work with Ignition ---
**Author:** ![jay](https://avatars.discourse-cdn.com/v4/letter/j/ed8c4c/32.png) [@jay](https://forum.inductiveautomation.com/u/jay)\ **Post date:** [May 16, 2023, 9:17pm UTC](https://forum.inductiveautomation.com/t/rv50x-sms-from-ignition/73812/2 "2023-05-16T21:17:00Z")
On the RV50's Services page, under Advanced, you can test the modem to make sure it will send out an SMS message. If that does not work you might have purchased the wrong plan from your carrier or there is some other problem on their end. If that end works, turn on the Ignition logging for SMS. ---
**Author:** ![Renz\_Eran\_Santos](https://avatars.discourse-cdn.com/v4/letter/r/94ad74/32.png) [@Renz\_Eran\_Santos](https://forum.inductiveautomation.com/u/Renz_Eran_Santos)\ **Post date:** [May 16, 2023, 9:19pm UTC](https://forum.inductiveautomation.com/t/rv50x-sms-from-ignition/73812/3 "2023-05-16T21:19:40Z")
I already tried the test SMS on the services page and I can send SMS messages with PuTTy, can you help me with the part of switching on the Ignition SMS logging ---
**Author:** ![dmalan](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/dmalan/32/10600_2.png) [@dmalan](https://forum.inductiveautomation.com/u/dmalan)\ **Post date:** [May 16, 2023, 9:31pm UTC](https://forum.inductiveautomation.com/t/rv50x-sms-from-ignition/73812/4 "2023-05-16T21:31:09Z")
HI Renz\_Eran\_Santos, - Do you have any other SMS devices that you have used with Ignition before or is this the first time attempting to use one? - Is it that you can not get an alarm to work with the RV50x or that you can not get the device to even connect to Ignition? - You may need to call into support so that there could be more probing into what the issue is. ---
**Author:** ![Transistor](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/transistor/32/3380_2.png) [@Transistor](https://forum.inductiveautomation.com/u/Transistor)\ **Post date:** [May 16, 2023, 9:44pm UTC](https://forum.inductiveautomation.com/t/rv50x-sms-from-ignition/73812/5 "2023-05-16T21:44:06Z")
I think that maybe your question title should be "SMS _ **from** _ Ignition" if you are send out SMS messages. ---
**Author:** ![Renz\_Eran\_Santos](https://avatars.discourse-cdn.com/v4/letter/r/94ad74/32.png) [@Renz\_Eran\_Santos](https://forum.inductiveautomation.com/u/Renz_Eran_Santos)\ **Post date:** [May 16, 2023, 10:10pm UTC](https://forum.inductiveautomation.com/t/rv50x-sms-from-ignition/73812/6 "2023-05-16T22:10:27Z")
1. Yes, this is the first SMS device that I will be using with Ignition 2. I tried to force an alarm and its supposed to send a message but I don't receive anything ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/c/5/c5981e58f0aa6e318e0acdedb3686696aa8b95b0.png) ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/d/c/dc4a0f1b1cce9809afb5ce703a3ab1d383b08e33.png) ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/9/5/957a285993d3504c690382942bf3a58a7bd0da4a.png) ---
**Author:** ![dmalan](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/dmalan/32/10600_2.png) [@dmalan](https://forum.inductiveautomation.com/u/dmalan)\ **Post date:** [May 16, 2023, 10:40pm UTC](https://forum.inductiveautomation.com/t/rv50x-sms-from-ignition/73812/7 "2023-05-16T22:40:57Z")
It appears that the profile is in "Test Mode", did you put it that way to verify if Ignition is working correctly? While in Test Mode, the SMS message does not get sent to the RV50x and then would not get sent to your phone. ![java_wAqVElr8oD](https://us1.discourse-cdn.com/inductiveautomation/original/3X/f/6/f6e39275a54e8afad18d8cc279291f6b5c21d626.png) If you did that, what did it do when set to "No"? The message in the log gives the appearance that Ignition is setup correctly to use the RV50x. Which might get us back to the device setup itself being an issue. ---
**Author:** ![Renz\_Eran\_Santos](https://avatars.discourse-cdn.com/v4/letter/r/94ad74/32.png) [@Renz\_Eran\_Santos](https://forum.inductiveautomation.com/u/Renz_Eran_Santos)\ **Post date:** [May 16, 2023, 11:00pm UTC](https://forum.inductiveautomation.com/t/rv50x-sms-from-ignition/73812/8 "2023-05-16T23:00:26Z")
I changed the test mode to No: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/4/8/48f5ae8592416da4e827b9393bb13df77d313ec3.png) ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/d/d/dd3fbe36520675f604bafc9637526141045924a5.png) ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/a/0/a0e21cca601a415920d762caffae101f2d07831b.png) I'm getting this error message now, I'm happy that looks like I'm near to making it send messages 🙂 but still need to find out why it is generating an error on sending ---
**Author:** ![dmalan](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/dmalan/32/10600_2.png) [@dmalan](https://forum.inductiveautomation.com/u/dmalan)\ **Post date:** [May 16, 2023, 11:14pm UTC](https://forum.inductiveautomation.com/t/rv50x-sms-from-ignition/73812/9 "2023-05-16T23:14:06Z")
So, the best I can say at this time, which is not very helpful, is that you have a configuration issue either between Ignition and the RV50X OR on the RV50X itself. I replicated your error above by putting in the wrong IP address in the Ignition Settings for the device. Please double check all the settings... the smallest thing could cause the biggest issues. ---
**Author:** ![Renz\_Eran\_Santos](https://avatars.discourse-cdn.com/v4/letter/r/94ad74/32.png) [@Renz\_Eran\_Santos](https://forum.inductiveautomation.com/u/Renz_Eran_Santos)\ **Post date:** [May 17, 2023, 1:45am UTC](https://forum.inductiveautomation.com/t/rv50x-sms-from-ignition/73812/10 "2023-05-17T01:45:09Z")
hi, I am now able to send alarms via SMS messages. My issue now is acknowledging alarms by sending text message to Ignition ---
**Author:** ![dmalan](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/dmalan/32/10600_2.png) [@dmalan](https://forum.inductiveautomation.com/u/dmalan)\ **Post date:** [May 17, 2023, 1:35pm UTC](https://forum.inductiveautomation.com/t/rv50x-sms-from-ignition/73812/11 "2023-05-17T13:35:04Z")
Let's see if this helps. I am sure it is just a finicky configuration issue, or possibly a networking issue (firewall on the computer or network) at this point. In the Acemanager interface of the RV50x, - Navigate to Services Tab near the top. - Then while on that tab, locate and navigate to the SMS section in the left hand side list of items. - While on that page, locate the "Local Host Interface Configuration" - In this section, validate that this is the proper IP and Ports to communicate with from the RV50x to the Computer that Ignition is running on and validate that the ports match the Ignition setting for the SMS Notification configuration. RV5Xx device: ![chrome_PjXx5Wh10T](https://us1.discourse-cdn.com/inductiveautomation/original/3X/f/5/f52626ba1a1c099e6e2c7018e49762232ab0cb52.png) Ignition: ![chrome_0rV9p0SJj8](https://us1.discourse-cdn.com/inductiveautomation/original/3X/5/4/5481519918c1c805c1d85bc9d22b24ee9279be5a.png) The IP's shown above are examples only, of course. ---
**Author:** ![Tom\_Beard](https://avatars.discourse-cdn.com/v4/letter/t/ecb155/32.png) [@Tom\_Beard](https://forum.inductiveautomation.com/u/Tom_Beard)\ **Post date:** [September 19, 2024, 4:12am UTC](https://forum.inductiveautomation.com/t/rv50x-sms-from-ignition/73812/12 "2024-09-19T04:12:04Z")
For anyone who has the AirlinkUdpConnection null and SMS timeout error, the RV50X sends it's ACK response on the same port the SMS request came from. If you don't have this port open on your Ignition server then Ignition won't get the ACK and times out. While the ACK local port is random, the RV50X (ALEOS Version 4.17.1) sends it's ACK response consistently from port 1024. Required inbound rules on the Ignition server need to be: UDP; Local Port: ANY; Remote Port: 1024 UDP; Local Port: 17342; Remote Port: ANY ---
**Author:** ![Alex\_Ford-King](https://avatars.discourse-cdn.com/v4/letter/a/ebca7d/32.png) [@Alex\_Ford-King](https://forum.inductiveautomation.com/u/Alex_Ford-King)\ **Post date:** [October 2, 2024, 5:10pm UTC](https://forum.inductiveautomation.com/t/rv50x-sms-from-ignition/73812/13 "2024-10-02T17:10:22Z")
I am having the same issue with not being able to Acknowledge the Alarm text. Can you explain what you mean by inbound rules on the ignition server. Is this configured in the alarm notifications tab? ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [October 2, 2024, 5:13pm UTC](https://forum.inductiveautomation.com/t/rv50x-sms-from-ignition/73812/14 "2024-10-02T17:13:50Z")
> [@Alex\_Ford-King](#): > > by inbound rules on the ignition server Those would be firewall rules for the OS, not for Ignition. ---
**Author:** ![Dani\_BelVel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/dani_belvel/32/68283_2.png) [@Dani\_BelVel](https://forum.inductiveautomation.com/u/Dani_BelVel)\ **Post date:** [October 8, 2024, 8:28pm UTC](https://forum.inductiveautomation.com/t/rv50x-sms-from-ignition/73812/15 "2024-10-08T20:28:15Z")
Hello dmalan! I have the exact same issue from my side, I cant send messages from Ignition, but I already did it with PuTTY software, so obviously, my problem is a connection issue, but I already checkout all the IP adresses in ignition config and the Airlink router config. I get the same errors on the diagnostic screen: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/c/1/c14022c8a1109cb6545e9685adba81280e64d200.jpeg) ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/b/b/bbce9dfc71ed4847386f644787fd3e9864e44716.jpeg) idk what else to do, can someone help me check what the problem could be? I'm already about to cry because I've been setting this up for so long ;---; Thanks for reading!