# Same but some how different modem alam ack result

**URL:** <https://forum.inductiveautomation.com/t/same-but-some-how-different-modem-alam-ack-result/80547>\
**Category:** Ignition\
**Created:** [October 16, 2023, 6:50pm UTC](https://forum.inductiveautomation.com/t/same-but-some-how-different-modem-alam-ack-result/80547 "2023-10-16T18:50:17Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![eddie\_johnson](https://avatars.discourse-cdn.com/v4/letter/e/57b2e6/32.png) [@eddie\_johnson](https://forum.inductiveautomation.com/u/eddie_johnson)\
**Post date:** [October 16, 2023, 6:50pm UTC](https://forum.inductiveautomation.com/t/same-but-some-how-different-modem-alam-ack-result/80547/1 "2023-10-16T18:50:17Z")

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Continuing the discussion from [SMS Alarm Acknowledgement Not Working - AirLink RV50](https://forum.inductiveautomation.com/t/sms-alarm-acknowledgement-not-working-airlink-rv50/29742):

I am having the same issue described but the resolution isn't helping me. Ignition sends a SMS message (text) through the modem. The acknowledge code is sent back to the modem but seems to stop there. It never acknowledges the alarm in Ignition. No matter where I try to see the country code, it doesn't show up. Inductive tech support ended up having me contact Sierra but still no luck.