# Service fault **URL:** \ **Category:** Ignition\ **Created:** [January 27, 2010, 11:43am UTC](https://forum.inductiveautomation.com/t/service-fault/1446 "2010-01-27T11:43:33Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![hazey](https://avatars.discourse-cdn.com/v4/letter/h/a587f6/32.png) [@hazey](https://forum.inductiveautomation.com/u/hazey)\ **Post date:** [January 27, 2010, 11:43am UTC](https://forum.inductiveautomation.com/t/service-fault/1446/1 "2010-01-27T11:43:33Z")
Guys I am getting a fault trying to start Ignition. Fault is The Ignition Gateway service is starting.The Ignition Gateway service could not be started.The service did not report an error.More help is available by typing NET HELPMSG3534. What is cauising this? thanks Hazey ---
**Author:** ![Colby.Clegg](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/colby.clegg/32/3282_2.png) [@Colby.Clegg](https://forum.inductiveautomation.com/u/Colby.Clegg)\ **Post date:** [January 27, 2010, 4:23pm UTC](https://forum.inductiveautomation.com/t/service-fault/1446/2 "2010-01-27T16:23:07Z")
Hi- There is a log file in the install directory called “wrapper.log”. This file should offer some better information as to the error that’s occurring. Take a look, it might be something obvious like “port already in use”, indicating that a different application is running on port 8088, and that the port needs to be changed from the gateway control utility. If it’s not something obvious, could you post the file here as an attachment? Regards, ---
**Author:** ![hazey](https://avatars.discourse-cdn.com/v4/letter/h/a587f6/32.png) [@hazey](https://forum.inductiveautomation.com/u/hazey)\ **Post date:** [January 27, 2010, 9:20pm UTC](https://forum.inductiveautomation.com/t/service-fault/1446/3 "2010-01-27T21:20:15Z")
Wrapper info below…upload would not allow file attachment. STATUS | wrapper | 2010/01/28 07:08:31 | Ignition Gateway installed. STATUS | wrapper | 2010/01/28 07:09:32 | Starting the Ignition Gateway service… STATUS | wrapper | 2010/01/28 07:09:32 | --\> Wrapper Started as Service STATUS | wrapper | 2010/01/28 07:09:32 | Java Service Wrapper Standard Edition 32-bit 3.3.9 STATUS | wrapper | 2010/01/28 07:09:32 | Copyright © 1999-2009 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper | 2010/01/28 07:09:32 | [wrapper.tanukisoftware.org](http://wrapper.tanukisoftware.org) STATUS | wrapper | 2010/01/28 07:09:32 | ERROR | wrapper | 2010/01/28 07:09:32 | License Error: ERROR | wrapper | 2010/01/28 07:09:32 | The license keys are incorrect. ERROR | wrapper | 2010/01/28 07:09:32 | Please verify that the wrapper.license.\* properties match exactly ERROR | wrapper | 2010/01/28 07:09:32 | and that the following property values match those required for the license: ERROR | wrapper | 2010/01/28 07:09:32 | wrapper.java.mainclass=org.tanukisoftware.wrapper.WrapperSimpleApp ERROR | wrapper | 2010/01/28 07:09:32 | wrapper.app.parameter.1=com.inductiveautomation.catapult.Catapult ERROR | wrapper | 2010/01/28 07:09:32 | ERROR | wrapper | 2010/01/28 07:09:32 | A license can be obtained from the Java Service Wrapper site: ERROR | wrapper | 2010/01/28 07:09:32 | [wrapper.tanukisoftware.org/doc/e … chase.html](http://wrapper.tanukisoftware.org/doc/english/purchase.html) ERROR | wrapper | 2010/01/28 07:09:32 | ERROR | wrapper | 2010/01/28 07:09:32 | Licenses can be generated for any of the following Host Ids. ERROR | wrapper | 2010/01/28 07:09:32 | The first Host Id is recommended. ERROR | wrapper | 2010/01/28 07:09:32 | Host Ids: ERROR | wrapper | 2010/01/28 07:09:32 | 0019d1a03c36 (#1) ERROR | wrapper | 2010/01/28 07:09:32 | ERROR | wrapper | 2010/01/28 07:09:32 | Optional host name for license: DMH STATUS | wrapper | 2010/01/28 07:09:32 | \<-- Wrapper Stopped ERROR | wrapper | 2010/01/28 07:09:34 | The Ignition Gateway service was launched, but failed to start. STATUS | wrapper | 2010/01/28 07:11:47 | --\> Wrapper Started as Service STATUS | wrapper | 2010/01/28 07:11:47 | Java Service Wrapper Standard Edition 32-bit 3.3.9 STATUS | wrapper | 2010/01/28 07:11:47 | Copyright © 1999-2009 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper | 2010/01/28 07:11:47 | [wrapper.tanukisoftware.org](http://wrapper.tanukisoftware.org) STATUS | wrapper | 2010/01/28 07:11:47 | ERROR | wrapper | 2010/01/28 07:11:47 | License Error: ERROR | wrapper | 2010/01/28 07:11:47 | The license keys are incorrect. ERROR | wrapper | 2010/01/28 07:11:47 | Please verify that the wrapper.license.\* properties match exactly ERROR | wrapper | 2010/01/28 07:11:47 | and that the following property values match those required for the license: ERROR | wrapper | 2010/01/28 07:11:47 | wrapper.java.mainclass=org.tanukisoftware.wrapper.WrapperSimpleApp ERROR | wrapper | 2010/01/28 07:11:47 | wrapper.app.parameter.1=com.inductiveautomation.catapult.Catapult ERROR | wrapper | 2010/01/28 07:11:47 | ERROR | wrapper | 2010/01/28 07:11:47 | A license can be obtained from the Java Service Wrapper site: ERROR | wrapper | 2010/01/28 07:11:47 | [wrapper.tanukisoftware.org/doc/e … chase.html](http://wrapper.tanukisoftware.org/doc/english/purchase.html) ERROR | wrapper | 2010/01/28 07:11:47 | ERROR | wrapper | 2010/01/28 07:11:47 | Licenses can be generated for any of the following Host Ids. ERROR | wrapper | 2010/01/28 07:11:47 | The first Host Id is recommended. ERROR | wrapper | 2010/01/28 07:11:47 | Host Ids: ERROR | wrapper | 2010/01/28 07:11:47 | 0019d1a03c36 (#1) ERROR | wrapper | 2010/01/28 07:11:47 | ERROR | wrapper | 2010/01/28 07:11:47 | Optional host name for license: DMH STATUS | wrapper | 2010/01/28 07:11:47 | \<-- Wrapper Stopped thanks hazey ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [January 27, 2010, 10:00pm UTC](https://forum.inductiveautomation.com/t/service-fault/1446/4 "2010-01-27T22:00:36Z")
Hazey, Can you verify that you have both ignition.conf and wrapper-license.conf in your installation directory (C:\Program Files\Inductive Automation\Ignition by default) and email them to me? kevin inductiveautomation com ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [January 28, 2010, 3:36pm UTC](https://forum.inductiveautomation.com/t/service-fault/1446/5 "2010-01-28T15:36:54Z")
OK, I’ve sent you and another person who emailed me with the same problem new wrapper-license.conf files to replace your existing ones. It turns out there’s a bug in the service wrapper software the affects machines with a Timezone east of Japan, including Eastern Australia, New Zealand, and the island states. Both people who contacted me with issues happened to be from Australia so I think this will solve the problem. I am posting the contents of the new wrapper-license.conf file in case anybody else runs into this issue. ```auto wrapper.license.type=DEV wrapper.license.id=200912060002 wrapper.license.licensee=Inductive Automation wrapper.license.dev_application=Ignition Gateway wrapper.license.features=64bit wrapper.license.key.0=4af2-e870-4cd4-1bf0 wrapper.license.key.1=ea73-894a-345b-8a3e wrapper.license.key.2=d792-3631-0388-0165 wrapper.license.key.3=5d18-ad0e-78a9-c878 wrapper.license.key.4=66ca-7432-8e30-36f7 ```