# Service Name Clash? Dell SecureWorks **URL:** \ **Category:** Ignition\ **Tags:** ignition79\ **Created:** [November 9, 2020, 1:06pm UTC](https://forum.inductiveautomation.com/t/service-name-clash-dell-secureworks/40444 "2020-11-09T13:06:39Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![dkhayes117](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/dkhayes117/32/68344_2.png) [@dkhayes117](https://forum.inductiveautomation.com/u/dkhayes117)\ **Post date:** [November 9, 2020, 1:06pm UTC](https://forum.inductiveautomation.com/t/service-name-clash-dell-secureworks/40444/1 "2020-11-09T13:06:39Z")
IT at my place of work just installed Dell SecureWorks on our Ignition gateway and now Ignition will not start. IT says that the SecureWorks also has a service named Ignition! In gateway control utility, when I start Ignition, it says ```auto The Dell SecureWorks Ignition service is starting ``` ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [November 9, 2020, 1:23pm UTC](https://forum.inductiveautomation.com/t/service-name-clash-dell-secureworks/40444/2 "2020-11-09T13:23:40Z")
Something of a known issue now. You’ll have to rename one of the services. I think newer versions of our installer offer the chance to rename it? ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [November 9, 2020, 1:41pm UTC](https://forum.inductiveautomation.com/t/service-name-clash-dell-secureworks/40444/3 "2020-11-09T13:41:36Z")
I’d uninstall SecureWorks. Find something else. IT needs to work _with_ OT, not against it. ---
**Author:** ![dkhayes117](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/dkhayes117/32/68344_2.png) [@dkhayes117](https://forum.inductiveautomation.com/u/dkhayes117)\ **Post date:** [November 9, 2020, 1:44pm UTC](https://forum.inductiveautomation.com/t/service-name-clash-dell-secureworks/40444/4 "2020-11-09T13:44:19Z")
I used the 7.9.16 installer and I never saw a prompt to rename the service. Can I manually rename it somewhere? I had to uninstall the security software, then reinstall Ignition. Installing Ignition after the security install did not fix it. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [November 9, 2020, 1:57pm UTC](https://forum.inductiveautomation.com/t/service-name-clash-dell-secureworks/40444/5 "2020-11-09T13:57:21Z")
Yeah I’m not sure if 7.9 installers have this. You can change the service name in ignition.conf and then re-run the install-ignition.bat file (not the whole installer, just the batch file in the directory where you installed Ignition). ---
**Author:** ![dkhayes117](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/dkhayes117/32/68344_2.png) [@dkhayes117](https://forum.inductiveautomation.com/u/dkhayes117)\ **Post date:** [November 9, 2020, 2:03pm UTC](https://forum.inductiveautomation.com/t/service-name-clash-dell-secureworks/40444/6 "2020-11-09T14:03:58Z")
Unfortunately, I’m left out of the loop on a lot of these type of things. But it is my responsibilty to fix things when they break. 🤦‍♂️ ---
**Author:** ![dkhayes117](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/dkhayes117/32/68344_2.png) [@dkhayes117](https://forum.inductiveautomation.com/u/dkhayes117)\ **Post date:** [November 9, 2020, 3:32pm UTC](https://forum.inductiveautomation.com/t/service-name-clash-dell-secureworks/40444/7 "2020-11-09T15:32:26Z")
I was able change the Ignition service name, but the GCU still is trying to use the old service name of just Ignition. I edited the conf file, then ran the install-ignition bat file. Anything else I missed? ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [November 9, 2020, 3:33pm UTC](https://forum.inductiveautomation.com/t/service-name-clash-dell-secureworks/40444/8 "2020-11-09T15:33:20Z")
The GCU probably has the service name hardcoded in it. You’ll have to start/stop the service using the Windows service manager instead. Run `net start ignition` or Start \> Run `services.msc` and find it in the list. Or I think you can run `start-ignition.bat` as well. ---
**Author:** ![WildeKurt](https://avatars.discourse-cdn.com/v4/letter/w/50afbb/32.png) [@WildeKurt](https://forum.inductiveautomation.com/u/WildeKurt)\ **Post date:** [December 10, 2021, 8:12pm UTC](https://forum.inductiveautomation.com/t/service-name-clash-dell-secureworks/40444/9 "2021-12-10T20:12:02Z")
For the record. I had this and the steps to fix: 1. uninstall the Dell Secure Works Ignition service. 2. reboot 3. run install-ignition.bat in the install directory. (Apparently Dell blew the service out, very rude). ---
**Author:** ![jcoffman](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jcoffman/32/6429_2.png) [@jcoffman](https://forum.inductiveautomation.com/u/jcoffman)\ **Post date:** [December 10, 2021, 9:58pm UTC](https://forum.inductiveautomation.com/t/service-name-clash-dell-secureworks/40444/10 "2021-12-10T21:58:54Z")
Just to put a finishing touch on this, there are two ways to do this if you want to alter the Ignition service name: #### 7.9 and 8.1 after the install: update the `wrapper.name=Ignition` value in Ignition.conf to some other name (make sure its not already installed on the system before you modify this) #### 8.1 install the installer offers the option to modify the service name in the GUI (along with feedback if its already taken) as well as in the CLI via the `serviceName` argument or in the interactive CLI.