# Several "Error retrieving key" errors **URL:** \ **Category:** Ignition\ **Created:** [April 20, 2010, 3:54pm UTC](https://forum.inductiveautomation.com/t/several-error-retrieving-key-errors/1772 "2010-04-20T15:54:50Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![rooks](https://avatars.discourse-cdn.com/v4/letter/r/ce7236/32.png) [@rooks](https://forum.inductiveautomation.com/u/rooks)\ **Post date:** [April 20, 2010, 3:54pm UTC](https://forum.inductiveautomation.com/t/several-error-retrieving-key-errors/1772/1 "2010-04-20T15:54:50Z")
Our project is running and doesn’t appear to have any problems. But, I am seeing a lot of these errors in the System Console. Error retrieving key: “csproduct.uuid”. Error retrieving key: “cpu.processorid”. Error retrieving key: “baseboard.serialnumber”. ---
**Author:** ![Carl.Gould](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/carl.gould/32/7262_2.png) [@Carl.Gould](https://forum.inductiveautomation.com/u/Carl.Gould)\ **Post date:** [April 20, 2010, 3:59pm UTC](https://forum.inductiveautomation.com/t/several-error-retrieving-key-errors/1772/2 "2010-04-20T15:59:58Z")
These messages are coming from the licensing system. What operating system are you running on? ---
**Author:** ![rooks](https://avatars.discourse-cdn.com/v4/letter/r/ce7236/32.png) [@rooks](https://forum.inductiveautomation.com/u/rooks)\ **Post date:** [April 20, 2010, 4:33pm UTC](https://forum.inductiveautomation.com/t/several-error-retrieving-key-errors/1772/3 "2010-04-20T16:33:35Z")
MS Windows XP Professional Version 2002 Service Pack 3 ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [April 20, 2010, 5:14pm UTC](https://forum.inductiveautomation.com/t/several-error-retrieving-key-errors/1772/4 "2010-04-20T17:14:20Z")
Are you running in a VM or on real hardware? ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [April 20, 2010, 5:33pm UTC](https://forum.inductiveautomation.com/t/several-error-retrieving-key-errors/1772/5 "2010-04-20T17:33:15Z")
Also if you click on the error in the error console do you get a popup dialog with more information? Can you post that here? ---
**Author:** ![rooks](https://avatars.discourse-cdn.com/v4/letter/r/ce7236/32.png) [@rooks](https://forum.inductiveautomation.com/u/rooks)\ **Post date:** [April 20, 2010, 9:46pm UTC](https://forum.inductiveautomation.com/t/several-error-retrieving-key-errors/1772/6 "2010-04-20T21:46:54Z")
running on real hardware com.inductiveautomation.ignition.gateway.web.pages.config.systemconsole.LogViewer$SerializableLoggingEvent$ClonedThrowable: Cannot run program “wmic”: CreateProcess error=2, The system cannot find the file specified java.lang.ProcessBuilder.start(Unknown Source) com.inductiveautomation.ignition.common.licensing.hash.AbstractSystemHashParameter.runProcess(AbstractSystemHashParameter.java:37) com.inductiveautomation.ignition.common.licensing.hash.AbstractSystemHashParameter.(AbstractSystemHashParameter.java:29) com.inductiveautomation.ignition.common.licensing.hash.windows.WindowsSystemHashParameter.(WindowsSystemHashParameter.java:36) com.inductiveautomation.ignition.common.licensing.hash.windows.WindowsCSProductUUID.(WindowsCSProductUUID.java:16) com.inductiveautomation.ignition.common.licensing.hash.SystemHashFactory.getWindowsHash(SystemHashFactory.java:73) com.inductiveautomation.ignition.common.licensing.hash.SystemHashFactory.getSystemHash(SystemHashFactory.java:31) com.inductiveautomation.ignition.gateway.modules.ModuleManagerImpl.readLicenseFromDisk(ModuleManagerImpl.java:516) com.inductiveautomation.ignition.gateway.modules.ModuleManagerImpl.checkLicense(ModuleManagerImpl.java:321) com.inductiveautomation.ignition.gateway.modules.ModuleManagerImpl.checkLicense(ModuleManagerImpl.java:301) com.inductiveautomation.ignition.gateway.modules.ModuleManagerImpl$LicenseChecker.run(ModuleManagerImpl.java:1798) com.inductiveautomation.ignition.common.execution.impl.BasicExecutionEngine$TrackedTask.run(BasicExecutionEngine.java:434) java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) java.util.concurrent.FutureTask$Sync.innerRunAndReset(Unknown Source) java.util.concurrent.FutureTask.runAndReset(Unknown Source) java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$101(Unknown Source) java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.runPeriodic(Unknown Source) java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source) java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) java.lang.Thread.run(Unknown Source) com.inductiveautomation.ignition.gateway.web.pages.config.systemconsole.LogViewer$SerializableLoggingEvent$ClonedThrowable: CreateProcess error=2, The system cannot find the file specified java.lang.ProcessImpl.create(Native Method) java.lang.ProcessImpl.(Unknown Source) java.lang.ProcessImpl.start(Unknown Source) java.lang.ProcessBuilder.start(Unknown Source) com.inductiveautomation.ignition.common.licensing.hash.AbstractSystemHashParameter.runProcess(AbstractSystemHashParameter.java:37) com.inductiveautomation.ignition.common.licensing.hash.AbstractSystemHashParameter.(AbstractSystemHashParameter.java:29) com.inductiveautomation.ignition.common.licensing.hash.windows.WindowsSystemHashParameter.(WindowsSystemHashParameter.java:36) com.inductiveautomation.ignition.common.licensing.hash.windows.WindowsCSProductUUID.(WindowsCSProductUUID.java:16) com.inductiveautomation.ignition.common.licensing.hash.SystemHashFactory.getWindowsHash(SystemHashFactory.java:73) com.inductiveautomation.ignition.common.licensing.hash.SystemHashFactory.getSystemHash(SystemHashFactory.java:31) com.inductiveautomation.ignition.gateway.modules.ModuleManagerImpl.readLicenseFromDisk(ModuleManagerImpl.java:516) com.inductiveautomation.ignition.gateway.modules.ModuleManagerImpl.checkLicense(ModuleManagerImpl.java:321) com.inductiveautomation.ignition.gateway.modules.ModuleManagerImpl.checkLicense(ModuleManagerImpl.java:301) com.inductiveautomation.ignition.gateway.modules.ModuleManagerImpl$LicenseChecker.run(ModuleManagerImpl.java:1798) com.inductiveautomation.ignition.common.execution.impl.BasicExecutionEngine$TrackedTask.run(BasicExecutionEngine.java:434) java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) java.util.concurrent.FutureTask$Sync.innerRunAndReset(Unknown Source) java.util.concurrent.FutureTask.runAndReset(Unknown Source) java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$101(Unknown Source) java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.runPeriodic(Unknown Source) java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source) java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) java.lang.Thread.run(Unknown Source) (Event 6 of 249) \< Previous Next \> ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [April 20, 2010, 11:14pm UTC](https://forum.inductiveautomation.com/t/several-error-retrieving-key-errors/1772/7 "2010-04-20T23:14:07Z")
What permissions does the user you are running Ignition as have? Administrator? Can you open a command prompt (Start\> Run\> cmd then press enter) and type “wmic baseboard get serialnumber /value” and tell me what you get?