# Shelving an Alarm from a Remote Tag Provider

**URL:** <https://forum.inductiveautomation.com/t/shelving-an-alarm-from-a-remote-tag-provider/47326>\
**Category:** Ignition\
**Tags:** ignition80, perspective\
**Created:** [June 1, 2021, 9:04pm UTC](https://forum.inductiveautomation.com/t/shelving-an-alarm-from-a-remote-tag-provider/47326 "2021-06-01T21:04:06Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![smiano](https://avatars.discourse-cdn.com/v4/letter/s/b2d939/32.png) [@smiano](https://forum.inductiveautomation.com/u/smiano)\
**Post date:** [June 1, 2021, 9:04pm UTC](https://forum.inductiveautomation.com/t/shelving-an-alarm-from-a-remote-tag-provider/47326/1 "2021-06-01T21:04:06Z")

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In Perspective I am using the standard Alarm Journal object to view alarms which are coming in via tags from a remote tag provider. It is worth noting that the actual alarms definitions are defined on the remote gateway.

From this “front-end” server I am able to Acknowledge the remote alarms, however I am NOT able to Shelve them, it just ends up with either a loading icon indefinitely, or a message with a message like: “Unable to Shelve Alarm”

What settings govern this mechanism of shelving remote alarms?

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/7/8/782628470d4c99767b476deea9071c3ab0112c8c.jpeg)

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**Author:** ![smiano](https://avatars.discourse-cdn.com/v4/letter/s/b2d939/32.png) [@smiano](https://forum.inductiveautomation.com/u/smiano)\
**Post date:** [June 3, 2021, 5:55pm UTC](https://forum.inductiveautomation.com/t/shelving-an-alarm-from-a-remote-tag-provider/47326/2 "2021-06-03T17:55:34Z")

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Found it @plo

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/9/9/9947c75b27e90c4d7e81fd2fae4666bbef81be34.png)

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**Author:** ![Douglas\_Lawrie](https://avatars.discourse-cdn.com/v4/letter/d/a87d85/32.png) [@Douglas\_Lawrie](https://forum.inductiveautomation.com/u/Douglas_Lawrie)\
**Post date:** [September 5, 2022, 5:39am UTC](https://forum.inductiveautomation.com/t/shelving-an-alarm-from-a-remote-tag-provider/47326/3 "2022-09-05T05:39:14Z")

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Exactly what I was after. Cheers. As a side note, this change took 5-10 minutes and a couple of Perspective Workstation restarts to make a difference to our remote workstations.

This behaves like a bug. There was no indication that the service security was the problem, the alarms page just froze completely.