# Shelving hung and won't shelve

**URL:** <https://forum.inductiveautomation.com/t/shelving-hung-and-wont-shelve/112849>\
**Category:** Ignition\
**Created:** [December 16, 2025, 6:49pm UTC](https://forum.inductiveautomation.com/t/shelving-hung-and-wont-shelve/112849 "2025-12-16T18:49:16Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![justin.huggins](https://avatars.discourse-cdn.com/v4/letter/j/d07c76/32.png) [@justin.huggins](https://forum.inductiveautomation.com/u/justin.huggins)\
**Post date:** [December 16, 2025, 6:49pm UTC](https://forum.inductiveautomation.com/t/shelving-hung-and-wont-shelve/112849/1 "2025-12-16T18:49:16Z")

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I am running Ignition 8.1.47. I have a front-end gateway with an alarm status table and I am having an issue with the shelving just hanging up. I don’t get any sort of permission error or error at all, just sits there but never actually shelves the alarm. I have confirmed that the service security allows remote alarms and I have allowed shelving on the alarm itself and the component. Any idea what is going on?

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/6/e/6e0836397a7f6fefc0ff7b65f5d6581e0d4839c8.png)

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**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\
**Post date:** [December 16, 2025, 10:19pm UTC](https://forum.inductiveautomation.com/t/shelving-hung-and-wont-shelve/112849/2 "2025-12-16T22:19:46Z")

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1. Contact support for a proper investigation.
2. Check the gateway logs for errors.
3. Get a thread dump of the gateway and look at it to see if you can identify obvious issues (this is non-trivial if you're not well versed in Java dev or particularly motivated, hence step 0).