# Shortcut Creation Failed **URL:** \ **Category:** Ignition\ **Tags:** perspective\ **Created:** [July 20, 2021, 5:11am UTC](https://forum.inductiveautomation.com/t/shortcut-creation-failed/48971 "2021-07-20T05:11:02Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![benw](https://avatars.discourse-cdn.com/v4/letter/b/8edcca/32.png) [@benw](https://forum.inductiveautomation.com/u/benw)\ **Post date:** [July 20, 2021, 5:11am UTC](https://forum.inductiveautomation.com/t/shortcut-creation-failed/48971/1 "2021-07-20T05:11:02Z")
Hi, I’m trying to create a shortcut to a Ignition Perspective project via Perspective Workstation but I always get this error. Am I missing something obvious? ![Shortcut](https://us1.discourse-cdn.com/inductiveautomation/original/3X/b/d/bd25a1c8580ff07000090d44d10f1b0f41d70a22.jpeg) Thanks ---
**Author:** ![benw](https://avatars.discourse-cdn.com/v4/letter/b/8edcca/32.png) [@benw](https://forum.inductiveautomation.com/u/benw)\ **Post date:** [July 20, 2021, 5:18am UTC](https://forum.inductiveautomation.com/t/shortcut-creation-failed/48971/2 "2021-07-20T05:18:39Z")
Also, any idea what is spawning on these other gateways? Safe to say I’ve set something up incorrectly inside the gateway but I can’t figure it out. ![Gateways](https://us1.discourse-cdn.com/inductiveautomation/original/3X/a/9/a9364a2d918ce165a882d6336b3d4163921869bb.jpeg) ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [July 20, 2021, 3:42pm UTC](https://forum.inductiveautomation.com/t/shortcut-creation-failed/48971/3 "2021-07-20T15:42:45Z")
> [@benw](#): > > I’m trying to create a shortcut to a Ignition Perspective project via Perspective Workstation but I always get this error. Am I missing something obvious? Can you check the designer launcher log? Should be at `%LOCALUSER%\.ignition\clientlauncher-data\designerlauncher.log` - see if there's any entry being logged when you try to create the shortcut. At a basic guess, it's probably something with filesystem permissions. > [@benw](#): > > Also, any idea what is spawning on these other gateways? Safe to say I’ve set something up incorrectly inside the gateway but I can’t figure it out. It's probably all one gateway, but reporting different IP addresses on your different NICs - are you on a development machine that hosts many VMs, Docker containers, etc? ---
**Author:** ![benw](https://avatars.discourse-cdn.com/v4/letter/b/8edcca/32.png) [@benw](https://forum.inductiveautomation.com/u/benw)\ **Post date:** [July 25, 2021, 11:14pm UTC](https://forum.inductiveautomation.com/t/shortcut-creation-failed/48971/4 "2021-07-25T23:14:07Z")
Hey Paul, Not much detail in the log, looks like it might be an issue with the icon it’s trying to use to create the shortcut? I can’t see anywhere to alter this though. ‘INFO [ShortcutUtil] [2021/07/26 08:51:31]: image must be in ‘.ico’ format for shortcut use. Using default image. ERROR [ShortcutUtil] [2021/07/26 08:51:32]: unable to create shortcut’ I’m running Workstation as an administrator and I’ve tried on different users without any success. I’ve currently just setup a shortcut to boot the client into a chrome browser although I think it would ideally be better to be running via the Perspective software? Regarding the second point, it’s a brand new stand-alone PC for running Ignition with nothing else installed except for Ignition but I think it’s just related to my worksite domain and its DHCP server updating my workstation address. Not a big issue, just wanted to make sure I didn’t have something configured incorrectly. Thanks for your help ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [July 26, 2021, 2:55pm UTC](https://forum.inductiveautomation.com/t/shortcut-creation-failed/48971/5 "2021-07-26T14:55:13Z")
Wow, I gave helpful suggestions for the designer and totally ignored that you’re trying to use Workstation. I think the basic principle is the same - there should be a workstation log file. However, to get much useful out of it, it looks like you’ll have to set the logging level. For the designer launcher, it’s an entry in the `designer-launcher.json` file: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/b/b/bb8510995ddf7a3b57941b8ca0dc52b28fc5c3f5.png) Try setting the corresponding entry in the workstation config file to `TRACE` and creating the shortcut again; there might be more useful information logged. ---
**Author:** ![jcoffman](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jcoffman/32/6429_2.png) [@jcoffman](https://forum.inductiveautomation.com/u/jcoffman)\ **Post date:** [July 26, 2021, 3:28pm UTC](https://forum.inductiveautomation.com/t/shortcut-creation-failed/48971/6 "2021-07-26T15:28:42Z")
What version of Workstation are you using? This sounds like a bug that might have been fixed at some point since 8.1.1 if memory serves. ---
**Author:** ![benw](https://avatars.discourse-cdn.com/v4/letter/b/8edcca/32.png) [@benw](https://forum.inductiveautomation.com/u/benw)\ **Post date:** [July 26, 2021, 11:47pm UTC](https://forum.inductiveautomation.com/t/shortcut-creation-failed/48971/7 "2021-07-26T23:47:52Z")
Hi guys, Set the logging to Trace but it didn't seem to add any extra detail to this error. > DEBUG [ShortcutUtil] [2021/07/27 09:45:28]: Making a windows desktop shortcut > TRACE [ShortcutUtil] [2021/07/27 09:45:28]: imageName: > INFO [ShortcutUtil] [2021/07/27 09:45:28]: image must be in '.ico' format for shortcut use. Using default image. > TRACE [MulticastReceiverService] [2021/07/27 09:45:29]: SocketThread received valid response. Gateway was previously found. > TRACE [WorkstationLauncher] [2021/07/27 09:45:30]: Multicast data update finished > ERROR [ShortcutUtil] [2021/07/27 09:45:30]: unable to create shortcut @jcoffman I was using 8.1.1 but I have since updated to 8.1.7, issue still remains. ---
**Author:** ![benw](https://avatars.discourse-cdn.com/v4/letter/b/8edcca/32.png) [@benw](https://forum.inductiveautomation.com/u/benw)\ **Post date:** [July 27, 2021, 1:00am UTC](https://forum.inductiveautomation.com/t/shortcut-creation-failed/48971/8 "2021-07-27T01:00:48Z")
@jcoffman, realise you might probably meant workstation rather than the Gateway - I was thrown off by Workstation saying it was version 1.1.1 though. I’m trying to upgrade Workstation now but get this error when I try to do it via the in-app prompts. ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/3/3/33005147aa9c2a305943df0d5e95becdcdb87c30.png) ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/5/e/5e953b8f4647b67a1e42fa47f6c915514bffc3a3.png) I’ve tried upgrading just by re-downloading Perspective Workstation from the gateway but it didn’t upgrade me to 1.1.7 for some reason? Is there another way to complete this upgrade? ---
**Author:** ![benw](https://avatars.discourse-cdn.com/v4/letter/b/8edcca/32.png) [@benw](https://forum.inductiveautomation.com/u/benw)\ **Post date:** [July 27, 2021, 1:44am UTC](https://forum.inductiveautomation.com/t/shortcut-creation-failed/48971/9 "2021-07-27T01:44:21Z")
Okay, so I uninstalled Workstation, downloaded again from the Gateway and reinstalled which updated to 1.1.7. Shortcut creation is working without issue now! Seems like it was just a bug related to v1.1.1? Anyway, thanks for the help, much appreciated ---
**Author:** ![jcoffman](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jcoffman/32/6429_2.png) [@jcoffman](https://forum.inductiveautomation.com/u/jcoffman)\ **Post date:** [July 27, 2021, 3:01pm UTC](https://forum.inductiveautomation.com/t/shortcut-creation-failed/48971/10 "2021-07-27T15:01:53Z")
yeah you hit two bugs which have since been fixed (shortcuts and the download link). Glad you got it working!