# SMPT Email Configuration for Government High Microsoft 365 **URL:** \ **Category:** Ignition\ **Tags:** ignition81\ **Created:** [April 23, 2024, 3:50pm UTC](https://forum.inductiveautomation.com/t/smpt-email-configuration-for-government-high-microsoft-365/89297 "2024-04-23T15:50:30Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![soundwavesct](https://avatars.discourse-cdn.com/v4/letter/s/d6d6ee/32.png) [@soundwavesct](https://forum.inductiveautomation.com/u/soundwavesct)\ **Post date:** [April 23, 2024, 3:50pm UTC](https://forum.inductiveautomation.com/t/smpt-email-configuration-for-government-high-microsoft-365/89297/1 "2024-04-23T15:50:30Z")
I need to migrate my current email procedures to a new profile as our company has shifted from an on-premise Exchange server to the Government High Cloud. This seems pretty standard and I am having no problems with other applications. Through Ignition I get a time out error every time I try to send SSL email. I have tried port 465/587 and both SSL/TLS and STARTTLS Config: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/6/7/67874f3b6189a3aba8c9b3e9a48a9b66af3c2f68.png) Result: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/6/1/61619bc602221f7be80063b2a6de534446b3f2aa.png) Are there any prerequisites that I could be missing or something obvious I am overlooking? ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [April 23, 2024, 3:52pm UTC](https://forum.inductiveautomation.com/t/smpt-email-configuration-for-government-high-microsoft-365/89297/2 "2024-04-23T15:52:31Z")
This is a straight up networking problem. Check that there isn't a firewall blocking your outbound traffic or something like that. ---
**Author:** ![Transistor](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/transistor/32/3380_2.png) [@Transistor](https://forum.inductiveautomation.com/u/Transistor)\ **Post date:** [April 23, 2024, 3:57pm UTC](https://forum.inductiveautomation.com/t/smpt-email-configuration-for-government-high-microsoft-365/89297/3 "2024-04-23T15:57:29Z")
I suggest that you name your profile something more meaningful such as "DefaultSMTP". On any Ignition-generated emails set the _from_ address to something that will help find the culprit if there is a problem. e.g. `scriptname.projectname@servername.companyname.com`. Use system and project variables to make up the _from_ address so that it's automatically generated if you copy or move the script. ---
**Author:** ![soundwavesct](https://avatars.discourse-cdn.com/v4/letter/s/d6d6ee/32.png) [@soundwavesct](https://forum.inductiveautomation.com/u/soundwavesct)\ **Post date:** [April 23, 2024, 4:28pm UTC](https://forum.inductiveautomation.com/t/smpt-email-configuration-for-government-high-microsoft-365/89297/4 "2024-04-23T16:28:36Z")
I can have IT look at that but seems unlikely since I have several Intranet applications running with the same credentials and working fine. They are hosted on different servers though. Well, after 2 days of Ignition timing out after I talked to IT it suddenly works and has so for about 16 hours now. While they said nothing was changed I doubt this is the case. ---
**Author:** ![soundwavesct](https://avatars.discourse-cdn.com/v4/letter/s/d6d6ee/32.png) [@soundwavesct](https://forum.inductiveautomation.com/u/soundwavesct)\ **Post date:** [April 23, 2024, 4:31pm UTC](https://forum.inductiveautomation.com/t/smpt-email-configuration-for-government-high-microsoft-365/89297/5 "2024-04-23T16:31:29Z")
I use variables within my scripts to define to "From" address currently. I opted to create this profile to test with, all procedures use my current SMTP profile. Them I am done I will likely rename them both.