# SMS Notification Using Twilio **URL:** \ **Category:** Ignition\ **Created:** [November 3, 2020, 5:33am UTC](https://forum.inductiveautomation.com/t/sms-notification-using-twilio/40228 "2020-11-03T05:33:25Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![manju.p](https://avatars.discourse-cdn.com/v4/letter/m/e9bcb4/32.png) [@manju.p](https://forum.inductiveautomation.com/u/manju.p)\ **Post date:** [November 3, 2020, 5:33am UTC](https://forum.inductiveautomation.com/t/sms-notification-using-twilio/40228/1 "2020-11-03T05:33:25Z")
**Aim: As a user, I need to acknowledge the alarm by sending an acknowledgement reply to the SMS Alarm Notification**. **SMS Notification Profile** had been created in Ignition Gateway to send SMS to ordered lists of users in the event of an alarm using **Twilio** account (Trial). I’m able to receive an Alarm Notification Message in the event of an alarm along with acknowledgement. But I’m not able to acknowledge the alarm due to reply message failure (Ref: Attachment 1). ![Attachment 1](https://us1.discourse-cdn.com/inductiveautomation/original/3X/9/7/9720201e4dfb70f27ff7e2385f7b7678417b02a7.jpeg) Configurations Done in Gateway: 1. Config \> Alarming \> Alarm Notification Profiles (Ref: Attachment 2) ![Attachment 2](https://us1.discourse-cdn.com/inductiveautomation/original/3X/8/9/89b8b2d8fe82a4ca1a8a997d5eda80b31bf3cf3a.jpeg) 1. Config \> Twilio \> Twilio Account (Ref: Attachment 3) ![Attachment 3](https://us1.discourse-cdn.com/inductiveautomation/original/3X/5/5/553db88511fbcf7a17796bbeedc135264a1983cb.jpeg) 1. Config \> System \> Module Configuration (Ref: Attachment 4) ![Attachment 4](https://us1.discourse-cdn.com/inductiveautomation/original/3X/4/8/48915dffe61c0ff98896e04f9474fb0addfa965a.jpeg) **Is there any particular configuration to be done in Twilio account([www.twilio.com](http://www.twilio.com)) to link inbound messages to Ignition or is there any further configuration I missed in ignition Gateway to reach Aim**(Mentioned above). Kindly help me to fix the issue. ---
**Author:** ![nminchin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/nminchin/32/6911_2.png) [@nminchin](https://forum.inductiveautomation.com/u/nminchin)\ **Post date:** [November 3, 2020, 12:44pm UTC](https://forum.inductiveautomation.com/t/sms-notification-using-twilio/40228/2 "2020-11-03T12:44:57Z")
The hint is in the inbound host name configuration field you screenshotted. From memory you need to configure twilio to forward incoming SMSs onto the igntion gateway, which requires the gateway or a device on the gateway network to be publicly addressable by twilio. Again, from memory… ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [November 3, 2020, 1:03pm UTC](https://forum.inductiveautomation.com/t/sms-notification-using-twilio/40228/3 "2020-11-03T13:03:40Z")
The module takes care of configuring Twilio. That Public Hostname and Public Port setting is supposed to be the internet-reachable address of your Ignition Gateway. Twilio two-way only works if your gateway is accessible for the Twilio service to make HTTP calls to when SMS arrive. It’s best suited for hosted instances of Ignition because otherwise it requires that you either expose your Ignition instance (not ideal) or have the IT/networking chops to get an external proxy or something set up that only forwards the Twilio requests to your gateway. ---
**Author:** ![dmachuca](https://avatars.discourse-cdn.com/v4/letter/d/a8b319/32.png) [@dmachuca](https://forum.inductiveautomation.com/u/dmachuca)\ **Post date:** [June 29, 2021, 3:40pm UTC](https://forum.inductiveautomation.com/t/sms-notification-using-twilio/40228/4 "2021-06-29T15:40:46Z")
Where do I find the twilio alarm notification module? [https://docs.inductiveautomation.com/display/DOC80/Twilio+Alarm+Notification](https://docs.inductiveautomation.com/display/DOC80/Twilio+Alarm+Notification) ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [June 29, 2021, 3:45pm UTC](https://forum.inductiveautomation.com/t/sms-notification-using-twilio/40228/5 "2021-06-29T15:45:59Z")
In the modules section on the downloads page: [Current Ignition Release | Inductive Automation](https://inductiveautomation.com/downloads/ignition/8.1.7) ---
**Author:** ![dmachuca](https://avatars.discourse-cdn.com/v4/letter/d/a8b319/32.png) [@dmachuca](https://forum.inductiveautomation.com/u/dmachuca)\ **Post date:** [June 29, 2021, 3:55pm UTC](https://forum.inductiveautomation.com/t/sms-notification-using-twilio/40228/6 "2021-06-29T15:55:13Z")
Do you if I can use twilio for VOIP notification? ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [June 29, 2021, 4:00pm UTC](https://forum.inductiveautomation.com/t/sms-notification-using-twilio/40228/7 "2021-06-29T16:00:07Z")
Not with the Twilio notification module, but the regular voice notification module may work with Twilio’s SIP gateway service. ---
**Author:** ![G\_S\_I](https://avatars.discourse-cdn.com/v4/letter/g/7cd45c/32.png) [@G\_S\_I](https://forum.inductiveautomation.com/u/G_S_I)\ **Post date:** [February 2, 2022, 3:18am UTC](https://forum.inductiveautomation.com/t/sms-notification-using-twilio/40228/8 "2022-02-02T03:18:10Z")
Hi Kevin, do you know of a document that explains how to set up Voice Notification Module with Twilio’s SIP gateway? So far I have installed the Voice Notification Module and have a Twilio account but have had no luck. ---
**Author:** ![kvane](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kvane/32/22228_2.png) [@kvane](https://forum.inductiveautomation.com/u/kvane)\ **Post date:** [February 2, 2022, 8:01pm UTC](https://forum.inductiveautomation.com/t/sms-notification-using-twilio/40228/9 "2022-02-02T20:01:49Z")
We do not currently have an official document about connecting the Voice Notification Module with Twilio. It is something our developers are actively looking into, but will not work out of the box. The Twilio Alarm Notification module is specifically for SMS messages. ---
**Author:** ![G\_S\_I](https://avatars.discourse-cdn.com/v4/letter/g/7cd45c/32.png) [@G\_S\_I](https://forum.inductiveautomation.com/u/G_S_I)\ **Post date:** [February 3, 2022, 12:20am UTC](https://forum.inductiveautomation.com/t/sms-notification-using-twilio/40228/10 "2022-02-03T00:20:55Z")
Thank you for the info. Do you know if there is another route I can take to be able to send Voice notification alerts just like SMS does? ---
**Author:** ![kvane](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kvane/32/22228_2.png) [@kvane](https://forum.inductiveautomation.com/u/kvane)\ **Post date:** [February 3, 2022, 4:13pm UTC](https://forum.inductiveautomation.com/t/sms-notification-using-twilio/40228/11 "2022-02-03T16:13:50Z")
The Voice Notification Module can work with various IP Telephony Gateway Appliances that many users utilize. Some of the most common devices are listed at the bottom of this User Manual Page: [Voice Notification Module - Ignition User Manual 8.1 - Ignition Documentation](https://docs.inductiveautomation.com/display/DOC81/Voice+Notification+Module) Recently we have compiled an outline for setting up [AWS Chime](https://support.inductiveautomation.com/hc/en-us/articles/4412840780685-How-to-setup-Ignition-with-AWS-Chime) to work with the Voice Notification Module. Historically users had also utilized Skype SIP trunks but that reached end of life recently.