# SMS Raven

**URL:** <https://forum.inductiveautomation.com/t/sms-raven/11730>\
**Category:** General Discussion\
**Created:** [May 26, 2016, 7:46pm UTC](https://forum.inductiveautomation.com/t/sms-raven/11730 "2016-05-26T19:46:21Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Dseckel](https://avatars.discourse-cdn.com/v4/letter/d/a9a28c/32.png) [@Dseckel](https://forum.inductiveautomation.com/u/Dseckel)\
**Post date:** [May 26, 2016, 7:46pm UTC](https://forum.inductiveautomation.com/t/sms-raven/11730/1 "2016-05-26T19:46:21Z")

</div>

I am in need of help to diagnose this problem…Any feedback is appreciated

2:31:31 PM SmsNotificationProfile [name=SMS] Error sending notification to 6364660265…

java.io.IOException: java.util.concurrent.TimeoutException  
at com.inductiveautomation.ignition.alarming.notification.sms.airlink.AirlinkUdpConnection.sendSms(AirlinkUdpConnection.java:112)  
at com.inductiveautomation.ignition.alarming.notification.sms.profile.SmsNotificationProfile$2.run(SmsNotificationProfile.java:194)  
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)  
at java.util.concurrent.FutureTask.run(Unknown Source)  
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(Unknown Source)  
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source)  
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)  
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)  
at java.lang.Thread.run(Unknown Source)  
Caused by: java.util.concurrent.TimeoutException  
at java.util.concurrent.CompletableFuture.timedGet(Unknown Source)  
at java.util.concurrent.CompletableFuture.get(Unknown Source)  
at com.inductiveautomation.ignition.alarming.notification.sms.airlink.AirlinkUdpConnection.sendSms(AirlinkUdpConnection.java:105)  
… 8 more

less

2:31:31 PM AirlinkUdpConnection [host=192.168.2.137] Error sending SMS.

java.util.concurrent.TimeoutException  
at java.util.concurrent.CompletableFuture.timedGet(Unknown Source)  
at java.util.concurrent.CompletableFuture.get(Unknown Source)  
at com.inductiveautomation.ignition.alarming.notification.sms.airlink.AirlinkUdpConnection.sendSms(AirlinkUdpConnection.java:105)  
at com.inductiveautomation.ignition.alarming.notification.sms.profile.SmsNotificationProfile$2.run(SmsNotificationProfile.java:194)  
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)  
at java.util.concurrent.FutureTask.run(Unknown Source)  
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(Unknown Source)  
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source)  
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)  
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)  
at java.lang.Thread.run(Unknown Source)

less

---

<div class="post-metadata">

**Author:** ![greg.simpson](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/greg.simpson/32/3135_2.png) [@greg.simpson](https://forum.inductiveautomation.com/u/greg.simpson)\
**Post date:** [June 7, 2016, 9:30pm UTC](https://forum.inductiveautomation.com/t/sms-raven/11730/2 "2016-06-07T21:30:00Z")

</div>

This tells us that the connection is timing out. Do you have all of the necessary ports open in your firewall? I would recommend following the connection guide for this device. I know this device had very specific settings

[support.inductiveautomation.com … etup-guide](https://support.inductiveautomation.com/index.php?/Knowledgebase/Article/View/82/0/airlink-raven-xe-setup-guide)