# \[ SOLVED\] Support basic care igniton **URL:** \ **Category:** Ignition\ **Tags:** vision, ignition81\ **Created:** [April 5, 2023, 8:39pm UTC](https://forum.inductiveautomation.com/t/solved-support-basic-care-igniton/72118 "2023-04-05T20:39:08Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Esmeralda\_Lopez](https://avatars.discourse-cdn.com/v4/letter/e/fbc32d/32.png) [@Esmeralda\_Lopez](https://forum.inductiveautomation.com/u/Esmeralda_Lopez)\ **Post date:** [April 5, 2023, 8:39pm UTC](https://forum.inductiveautomation.com/t/solved-support-basic-care-igniton/72118/1 "2023-04-05T20:39:08Z")
Hello everyone, I have a question. Does anyone know if support plan basic care is per year? And also, wich will be the range time for support? Or the range time will be for 24 hours? ---
**Author:** ![witman](https://avatars.discourse-cdn.com/v4/letter/w/d2c977/32.png) [@witman](https://forum.inductiveautomation.com/u/witman)\ **Post date:** [April 5, 2023, 8:46pm UTC](https://forum.inductiveautomation.com/t/solved-support-basic-care-igniton/72118/2 "2023-04-05T20:46:45Z")
Basic Care is typically a one year term and provides access to updates as well as email support. If you're looking for 24 hour phone support, you'll want to look at one of the higher support levels. Talk to your Inductive Automation sales rep for all the options. ---
**Author:** ![Esmeralda\_Lopez](https://avatars.discourse-cdn.com/v4/letter/e/fbc32d/32.png) [@Esmeralda\_Lopez](https://forum.inductiveautomation.com/u/Esmeralda_Lopez)\ **Post date:** [April 5, 2023, 8:48pm UTC](https://forum.inductiveautomation.com/t/solved-support-basic-care-igniton/72118/3 "2023-04-05T20:48:49Z")
Thanks, but do you know the range of the time for the basic support? ---
**Author:** ![witman](https://avatars.discourse-cdn.com/v4/letter/w/d2c977/32.png) [@witman](https://forum.inductiveautomation.com/u/witman)\ **Post date:** [April 5, 2023, 8:52pm UTC](https://forum.inductiveautomation.com/t/solved-support-basic-care-igniton/72118/4 "2023-04-05T20:52:15Z")
> [@Esmeralda\_Lopez](#): > > basic care is per year? Yes. > [@Esmeralda\_Lopez](#): > > time for support? Email. Don't expect a same day response. ---
**Author:** ![Esmeralda\_Lopez](https://avatars.discourse-cdn.com/v4/letter/e/fbc32d/32.png) [@Esmeralda\_Lopez](https://forum.inductiveautomation.com/u/Esmeralda_Lopez)\ **Post date:** [April 5, 2023, 8:53pm UTC](https://forum.inductiveautomation.com/t/solved-support-basic-care-igniton/72118/5 "2023-04-05T20:53:53Z")
Will be as asking in the forum, as I can understand ---
**Author:** ![witman](https://avatars.discourse-cdn.com/v4/letter/w/d2c977/32.png) [@witman](https://forum.inductiveautomation.com/u/witman)\ **Post date:** [April 5, 2023, 8:55pm UTC](https://forum.inductiveautomation.com/t/solved-support-basic-care-igniton/72118/6 "2023-04-05T20:55:51Z")
Basic Care is more than that, but not necessarily faster, so not ideal for urgent issues. We use it for upgrades and occasionally send an issue. Support may follow up with us by phone, but that is at their discretion and may be days later. I'm guessing this depends on their current workload. Higher priority support costs more. So far we have not had a reason to want it, but I'm sure it's worthwhile in other scenarios. ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [April 5, 2023, 9:14pm UTC](https://forum.inductiveautomation.com/t/solved-support-basic-care-igniton/72118/7 "2023-04-05T21:14:52Z")
I would suggest taking a look at the Policies and Pricing section of the Support Policy page. [https://inductiveautomation.com/support/policy/](https://inductiveautomation.com/support/policy/) ---
**Author:** ![Esmeralda\_Lopez](https://avatars.discourse-cdn.com/v4/letter/e/fbc32d/32.png) [@Esmeralda\_Lopez](https://forum.inductiveautomation.com/u/Esmeralda_Lopez)\ **Post date:** [April 5, 2023, 10:34pm UTC](https://forum.inductiveautomation.com/t/solved-support-basic-care-igniton/72118/8 "2023-04-05T22:34:52Z")
Thank you so much