# Splash Screen Stuck / Frozen Designer and Vision Client

**URL:** <https://forum.inductiveautomation.com/t/splash-screen-stuck-frozen-designer-and-vision-client/58728>\
**Category:** Ignition\
**Created:** [April 22, 2022, 1:16am UTC](https://forum.inductiveautomation.com/t/splash-screen-stuck-frozen-designer-and-vision-client/58728 "2022-04-22T01:16:27Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![A\_Power](https://avatars.discourse-cdn.com/v4/letter/a/87869e/32.png) [@A\_Power](https://forum.inductiveautomation.com/u/A_Power)\
**Post date:** [April 22, 2022, 1:16am UTC](https://forum.inductiveautomation.com/t/splash-screen-stuck-frozen-designer-and-vision-client/58728/1 "2022-04-22T01:16:27Z")

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Hi All,

Just wondering if anyone had any workarounds for this issue.  
Running Ignition 8.1.7 I intermittently have a splash screen for eternity for either Vision or Desinger when launching my project.

Completely random, and only solution is to close and open again.  
Not a biggie but it is annoying.

I have checked the vision and client log files and there is nothing there showing anything for the times when it occurs.

We have a pretty dodgy network so I can’t rule it out, but I was thinking maybe it is PC specific?

Are there any clean up procedures or something that may allow me to fix this (emptying of a temp folder or removal of a registry key or something?)

Has anyone else had this or is it just me?

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/1/1/11c5ed710248e4152365a07c46f58b06d7b2ad3b.png)

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**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\
**Post date:** [April 22, 2022, 3:13pm UTC](https://forum.inductiveautomation.com/t/splash-screen-stuck-frozen-designer-and-vision-client/58728/2 "2022-04-22T15:13:13Z")

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It’s a heavy handed solution, but if you separately download a JDK (Java 11 or greater) you can use the `jstack` tool to collect a thread dump - that would tell us exactly what’s happening while you’re in this “hung” state. Support ([support.inductiveautomation.com](http://support.inductiveautomation.com)) would be able to help you with that process.

As for caches - yes, there’s a `.ignition` cache stored under the local user’s profile (by default), e.g. on Windows `%LOCALUSER%/.ignition` - you can delete the entire `.ignition` folder, or be more surgical in the inner directories; we’ll automatically download whatever’s missing when you next launch the client or designer. I doubt that’s necessarily going to fix anything, but you can certainly _try_ it.

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**Author:** ![A\_Power](https://avatars.discourse-cdn.com/v4/letter/a/87869e/32.png) [@A\_Power](https://forum.inductiveautomation.com/u/A_Power)\
**Post date:** [April 25, 2022, 8:24pm UTC](https://forum.inductiveautomation.com/t/splash-screen-stuck-frozen-designer-and-vision-client/58728/3 "2022-04-25T20:24:48Z")

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Thank you for the prompt response - I will see how I go!