# SSL Cert is crashing my gateway

**URL:** <https://forum.inductiveautomation.com/t/ssl-cert-is-crashing-my-gateway/8129>\
**Category:** Ignition\
**Created:** [March 10, 2014, 4:21pm UTC](https://forum.inductiveautomation.com/t/ssl-cert-is-crashing-my-gateway/8129 "2014-03-10T16:21:12Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![dotvalue](https://avatars.discourse-cdn.com/v4/letter/d/8edcca/32.png) [@dotvalue](https://forum.inductiveautomation.com/u/dotvalue)\
**Post date:** [March 10, 2014, 4:21pm UTC](https://forum.inductiveautomation.com/t/ssl-cert-is-crashing-my-gateway/8129/1 "2014-03-10T16:21:12Z")

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[inductiveautomation.com/supp … l\_cert.htm](http://www.inductiveautomation.com/support/usermanuals/ignition/index.html?installing_genuine_ssl_cert.htm)

I followed this guide. I purchased a globalsign SSL cert. Basically we are hosting our gateway on a public IP so it’s accessible to all of our developers from home. At first I had left the self-signed cert in the same keystore as the intermediate cert and the signed ssl cert. Naturally this being my first time installing an ssl cert I didn’t realize it looked at the first certificate in the keystore and ignored the other certs, it still gave the ugly “this is not a trusted connection” screen. So I called GlobalSign and they said to remove the self signed one and ours should become active so that’s what I did… Then the fun starts when I restart the gateway… It flat out crashed each time and would not display the webpage… So I rolled back to the default ssl.key that ignition has included and everything works… But I really need my SSL cert working… Does anyone have any further troubleshooting tips I can try to make this work? I submitted a support ticket awhile ago but never heard back. The intermediate Cert was put into the keystore before the signed cert, if that makes any difference…

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**Author:** ![dave.fogle](https://avatars.discourse-cdn.com/v4/letter/d/43a26b/32.png) [@dave.fogle](https://forum.inductiveautomation.com/u/dave.fogle)\
**Post date:** [April 15, 2014, 9:23pm UTC](https://forum.inductiveautomation.com/t/ssl-cert-is-crashing-my-gateway/8129/2 "2014-04-15T21:23:58Z")

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Did you end up calling into the support line about this issue? I dealt with someone recently regarding globalsign certs and getting them installed on the server correctly.

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**Author:** ![adamaustin](https://avatars.discourse-cdn.com/v4/letter/a/5f8ce5/32.png) [@adamaustin](https://forum.inductiveautomation.com/u/adamaustin)\
**Post date:** [April 15, 2014, 9:48pm UTC](https://forum.inductiveautomation.com/t/ssl-cert-is-crashing-my-gateway/8129/3 "2014-04-15T21:48:21Z")

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I did this recently and, if your certificate signing authority has SHA-2 available, you may want to consider using SHA-1 instead. (very technical details, please ignore this otherwise)

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**Author:** ![Polynomial](https://avatars.discourse-cdn.com/v4/letter/p/848f3c/32.png) [@Polynomial](https://forum.inductiveautomation.com/u/Polynomial)\
**Post date:** [April 17, 2014, 7:44pm UTC](https://forum.inductiveautomation.com/t/ssl-cert-is-crashing-my-gateway/8129/4 "2014-04-17T19:44:30Z")

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This issue is solved (I work at the same company). I think the certificates were built incorrectly the first time.

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [April 17, 2014, 7:45pm UTC](https://forum.inductiveautomation.com/t/ssl-cert-is-crashing-my-gateway/8129/5 "2014-04-17T19:45:22Z")

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Thanks for updating ![:thumb_left:](https://us1.discourse-cdn.com/inductiveautomation/original/1X/e26afb081ddde6df016df6ee49159cf56aaca688.gif ":thumb\_left:")