# Stale Tags

**URL:** <https://forum.inductiveautomation.com/t/stale-tags/3905>\
**Category:** Ignition\
**Created:** [January 24, 2012, 5:26pm UTC](https://forum.inductiveautomation.com/t/stale-tags/3905 "2012-01-24T17:26:00Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![raw1312](https://avatars.discourse-cdn.com/v4/letter/r/ed655f/32.png) [@raw1312](https://forum.inductiveautomation.com/u/raw1312)\
**Post date:** [January 24, 2012, 5:26pm UTC](https://forum.inductiveautomation.com/t/stale-tags/3905/1 "2012-01-24T17:26:00Z")

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I have several tags that go from good to stale for no reason. Looks like this is a common problem. I am running the the versions listed below.

Ignition Platform  
7.2.9 (b200)

SQL Bridge Module  
5.2.6 (b34)  
Activated  
Vision Module  
4.2.7 (b106)  
Activated  
Mobile Module  
1.2.6 (b36)  
Trial  
Reporting Module  
1.2.6 (b26)  
Activated

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**Author:** ![Travis.Cox](https://avatars.discourse-cdn.com/v4/letter/t/b9bd4f/32.png) [@Travis.Cox](https://forum.inductiveautomation.com/u/Travis.Cox)\
**Post date:** [January 24, 2012, 6:26pm UTC](https://forum.inductiveautomation.com/t/stale-tags/3905/2 "2012-01-24T18:26:40Z")

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What devices are the tags from?

How are the devices performing? To find out, login to the Ignition Gateway configuration section and select OPC-UA \> Devices. Click on the diagnostics link to the right of your device and post the information to the forum.

Lastly, if you have any error messages in the Console of the config section post those as well.

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**Author:** ![raw1312](https://avatars.discourse-cdn.com/v4/letter/r/ed655f/32.png) [@raw1312](https://forum.inductiveautomation.com/u/raw1312)\
**Post date:** [January 24, 2012, 7:03pm UTC](https://forum.inductiveautomation.com/t/stale-tags/3905/3 "2012-01-24T19:03:41Z")

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I didnt see any error messages.

Diagnostics  
Request Schedule  
SubscriptionItem Count 1183  
ScheduledRequest Count 87  
RefreshRequest Cycle  
Request Throughput 17.9/sec  
Min Request Duration 0.0ms  
Max Request Duration 14844.0ms  
Avg Request Duration 52.3ms  
Last Request Duration 66.0ms  
Refresh@1000ms  
Request Count 87  
Request Throughput 17.5/sec  
Min Request Duration 2499.0ms  
Max Request Duration 6132.0ms  
Avg Request Duration 4813.7ms  
Last Request Duration 4825.0ms  
Avg Wire Time 52.3ms  
Avg Queue Time 4758.9ms

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**Author:** ![Travis.Cox](https://avatars.discourse-cdn.com/v4/letter/t/b9bd4f/32.png) [@Travis.Cox](https://forum.inductiveautomation.com/u/Travis.Cox)\
**Post date:** [January 24, 2012, 7:45pm UTC](https://forum.inductiveautomation.com/t/stale-tags/3905/4 "2012-01-24T19:45:14Z")

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Your average request duration for the 1000ms rate is really high, almost 5 seconds. There is a setting in Ignition under OPC-UA settings called State Threshold (in the Ignition Gateway config). The value is set to 5 by default. That means if your values don’t come in from the PLC within:

1000ms x 5 = 5000ms or 5 seconds

the tags can become stale briefly. If the device is a ControlLogix I would recommend increasing the number of concurrent requests to a higher number. If not, you may need to figure out why there is a big latency. If all else fails you can just increase the stale threshold to 7 to give yourself more time.

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**Author:** ![raw1312](https://avatars.discourse-cdn.com/v4/letter/r/ed655f/32.png) [@raw1312](https://forum.inductiveautomation.com/u/raw1312)\
**Post date:** [January 24, 2012, 8:34pm UTC](https://forum.inductiveautomation.com/t/stale-tags/3905/5 "2012-01-24T20:34:00Z")

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The device is a PLC5-80. We never noticed it with FactoryPMI. I changed the stale threshold and we havent notticed it yet.