# Switched over to Office365, need help setting up email?

**URL:** <https://forum.inductiveautomation.com/t/switched-over-to-office365-need-help-setting-up-email/35226>\
**Category:** Ignition\
**Tags:** ignition80\
**Created:** [June 1, 2020, 7:10pm UTC](https://forum.inductiveautomation.com/t/switched-over-to-office365-need-help-setting-up-email/35226 "2020-06-01T19:10:15Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![bkarabinchak.psi](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bkarabinchak.psi/32/83567_2.png) [@bkarabinchak.psi](https://forum.inductiveautomation.com/u/bkarabinchak.psi)\
**Post date:** [June 1, 2020, 7:10pm UTC](https://forum.inductiveautomation.com/t/switched-over-to-office365-need-help-setting-up-email/35226/1 "2020-06-01T19:10:15Z")

</div>

We just switched SMTP providers from a local company to Office365. I’m trying to set up the email errors again (along with our email connection strings for system.net.sendEmail) but right now I cannot get it working. My settings for the email error report are

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/2X/0/09f785ac9d29828967efb28b8294e941177c7cfd.png)

and I get these errors

```auto
Gateway	01Jun2020 15:08:34	Unable to email error report.
com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM [MN2PR03CA0011.namprd03.prod.outlook.com]

at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2202)

at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1693)

at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1194)

at javax.mail.Transport.send0(Transport.java:254)

at javax.mail.Transport.send(Transport.java:124)

at com.inductiveautomation.ignition.gateway.script.GatewayNetUtilities.sendEmail(GatewayNetUtilities.java:245)

at com.inductiveautomation.ignition.gateway.script.GatewayNetUtilities.sendEmail(GatewayNetUtilities.java:124)

at com.inductiveautomation.ignition.gateway.servlets.Gateway.runReportError(Gateway.java:925)

at com.inductiveautomation.ignition.gateway.servlets.Gateway.doPost(Gateway.java:475)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

at com.inductiveautomation.ignition.gateway.bootstrap.MapServlet.service(MapServlet.java:86)

at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:852)

at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:535)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)

at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)

at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:190)

at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1595)

at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:188)

at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1253)

at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:168)

at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:473)

at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1564)

at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:166)

at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1155)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)

at org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:61)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)

at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:335)

at org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:61)

at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:126)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)

at org.eclipse.jetty.server.Server.handle(Server.java:530)

at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:347)

at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:256)

at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:279)

at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:102)

at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:124)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:247)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.produce(EatWhatYouKill.java:140)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:131)

at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:382)

at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:708)

at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:626)

at java.base/java.lang.Thread.run(Unknown Source)

```

and

```auto
Gateway	01Jun2020 15:08:34	ERROR(500): Unable to email error report.
com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM [MN2PR03CA0011.namprd03.prod.outlook.com]

at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2202)

at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1693)

at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1194)

at javax.mail.Transport.send0(Transport.java:254)

at javax.mail.Transport.send(Transport.java:124)

at com.inductiveautomation.ignition.gateway.script.GatewayNetUtilities.sendEmail(GatewayNetUtilities.java:245)

at com.inductiveautomation.ignition.gateway.script.GatewayNetUtilities.sendEmail(GatewayNetUtilities.java:124)

at com.inductiveautomation.ignition.gateway.servlets.Gateway.runReportError(Gateway.java:925)

at com.inductiveautomation.ignition.gateway.servlets.Gateway.doPost(Gateway.java:475)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

at com.inductiveautomation.ignition.gateway.bootstrap.MapServlet.service(MapServlet.java:86)

at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:852)

at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:535)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)

at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)

at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:190)

at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1595)

at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:188)

at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1253)

at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:168)

at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:473)

at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1564)

at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:166)

at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1155)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)

at org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:61)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)

at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:335)

at org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:61)

at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:126)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)

at org.eclipse.jetty.server.Server.handle(Server.java:530)

at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:347)

at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:256)

at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:279)

at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:102)

at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:124)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:247)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.produce(EatWhatYouKill.java:140)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:131)

at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:382)

at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:708)

at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:626)

```

Any thoughts? Anyone else set up a Office365 SMTP with their gateway?

---

<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [June 1, 2020, 7:18pm UTC](https://forum.inductiveautomation.com/t/switched-over-to-office365-need-help-setting-up-email/35226/2 "2020-06-01T19:18:17Z")

</div>

Error reporting emails don’t support SSL/TLS (I think there’s another thread about this).

I wouldn’t be surprised if O365 or many other providers won’t let you send mail without a secure connection.

edit: [Error Reporting SSL Email](http://forum.inductiveautomation.com/t/error-reporting-ssl-email/34307)