# system.net.sendEmail() Email Failed to process message due to a permanent exception with message... Actual verdict is RefuseQuota,

**URL:** <https://forum.inductiveautomation.com/t/system-net-sendemail-email-failed-to-process-message-due-to-a-permanent-exception-with-message-actual-verdict-is-refusequota/68442>\
**Category:** Ignition\
**Created:** [January 10, 2023, 5:56pm UTC](https://forum.inductiveautomation.com/t/system-net-sendemail-email-failed-to-process-message-due-to-a-permanent-exception-with-message-actual-verdict-is-refusequota/68442 "2023-01-10T17:56:02Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Emile\_Laplante](https://avatars.discourse-cdn.com/v4/letter/e/c57346/32.png) [@Emile\_Laplante](https://forum.inductiveautomation.com/u/Emile_Laplante)\
**Post date:** [January 10, 2023, 5:56pm UTC](https://forum.inductiveautomation.com/t/system-net-sendemail-email-failed-to-process-message-due-to-a-permanent-exception-with-message-actual-verdict-is-refusequota/68442/1 "2023-01-10T17:56:02Z")

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Hi,

I am sending email with ignition using system.net.sendEmail(...) function. Everything was working fine until I created a loop that was sending multiple emails by mistake. Now I get the following error:

> caused by com.sun.mail.smtp.SMTPSendFailedException: 554 5.2.0 STOREDRV.Submission.Exception:OutboundSpamException; Failed to process message due to a permanent exception with message [BeginDiagnosticData]WASCL UserAction verdict is not None. Actual verdict is RefuseQuota, ShowTierUpgrade. OutboundSpamException: WASCL UserAction verdict is not None. Actual verdict is RefuseQuota, ShowTierUpgrade.[EndDiagnosticData] [[Hostname=SJ2PR03MB7140.namprd03.prod.outlook.com](http://Hostname=SJ2PR03MB7140.namprd03.prod.outlook.com)]

I can still send an email with the address through Outlook. I tried to send an email with ignition using a fresh new address but I still have the same problem. Looks like the problem is related to ignition itself. What is the issue?

Thanks!

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**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\
**Post date:** [January 10, 2023, 6:25pm UTC](https://forum.inductiveautomation.com/t/system-net-sendemail-email-failed-to-process-message-due-to-a-permanent-exception-with-message-actual-verdict-is-refusequota/68442/2 "2023-01-10T18:25:35Z")

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Outlook has blocked the incoming connection _from your Ignition server_ (e.g. by hostname or other SMTP identifier), because it thinks you're a spammer.

You'll have to pursue with Microsoft. Good luck.

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**Author:** ![Haniyeh\_Seyed\_Alinez](https://avatars.discourse-cdn.com/v4/letter/h/e99b99/32.png) [@Haniyeh\_Seyed\_Alinez](https://forum.inductiveautomation.com/u/Haniyeh_Seyed_Alinez)\
**Post date:** [April 1, 2024, 9:07pm UTC](https://forum.inductiveautomation.com/t/system-net-sendemail-email-failed-to-process-message-due-to-a-permanent-exception-with-message-actual-verdict-is-refusequota/68442/3 "2024-04-01T21:07:04Z")

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Hello, I am facing the same issue using alarm notification module. I am currently testing this using two outlook emails. First it was working, but after sending multiple notification emails, my alarm notification email to the on-call roster user is being identified as a spammer and emails are not sent to the user. I need to implement it on the company network having more security measures compared to a regular outlook email. How should I fix this issue to avoid missing alarms in real implementation?

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**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\
**Post date:** [April 1, 2024, 9:47pm UTC](https://forum.inductiveautomation.com/t/system-net-sendemail-email-failed-to-process-message-due-to-a-permanent-exception-with-message-actual-verdict-is-refusequota/68442/4 "2024-04-01T21:47:25Z")

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Use OAuth.  
And hope.

> **[OAuth 2.0 Clients | Ignition User Manual](https://www.docs.inductiveautomation.com/docs/8.1/platform/security/oauth-2-clients)**
>
> ​

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**Author:** ![Haniyeh\_Seyed\_Alinez](https://avatars.discourse-cdn.com/v4/letter/h/e99b99/32.png) [@Haniyeh\_Seyed\_Alinez](https://forum.inductiveautomation.com/u/Haniyeh_Seyed_Alinez)\
**Post date:** [April 1, 2024, 10:40pm UTC](https://forum.inductiveautomation.com/t/system-net-sendemail-email-failed-to-process-message-due-to-a-permanent-exception-with-message-actual-verdict-is-refusequota/68442/5 "2024-04-01T22:40:11Z")

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Thank you.