# system.util.sendRequest timeout seconds not working **URL:** \ **Category:** Ignition\ **Created:** [November 15, 2022, 1:15pm UTC](https://forum.inductiveautomation.com/t/system-util-sendrequest-timeout-seconds-not-working/66525 "2022-11-15T13:15:44Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Duffanator](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/duffanator/32/3560_2.png) [@Duffanator](https://forum.inductiveautomation.com/u/Duffanator)\ **Post date:** [November 15, 2022, 1:15pm UTC](https://forum.inductiveautomation.com/t/system-util-sendrequest-timeout-seconds-not-working/66525/1 "2022-11-15T13:15:44Z")
Hey all, I'm using system.util.sendRequest to tell the gateway to run a powershell script to restart a service. All of that is working well, but the script can take up to a few minutes to complete. However, the system.util.sendRequest function always times out after 60 seconds and I get a timeout error. I've tried increasing the timeout with the timeoutSec option but no matter what I put in there the function always times out after 60 seconds. Am I missing something or does this option just not work correctly? ```auto returnValue = system.util.sendRequest('HatfieldNorthMetering', 'KepwareRestart', timeoutSec='300') ``` I'm running this inside of a system.util.invokeAsychronous() call, does that have something to do with it? I would think that an async call would just take as long as it needs to take. I don't see any timeout options with that. ```auto 07:56:07.435 [Thread-841] ERROR client.scripting.SystemUtilities - Error invoking sendRequest from client. com.inductiveautomation.ignition.client.gateway_interface.GatewayException: Results for asynchronous rpc call were not received within the specified amount of time [60000 ms] for task 'a2d2abdc-2ce5-4666-9445-867af7022720' at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.newGatewayException(GatewayInterface.java:351) at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:321) at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:278) at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.invoke(GatewayInterface.java:954) at com.inductiveautomation.ignition.client.script.DesignerSystemUtilities$SendRequestManager.invokeRequest(DesignerSystemUtilities.java:388) at com.inductiveautomation.ignition.client.script.DesignerSystemUtilities.sendRequestInternal(DesignerSystemUtilities.java:217) at com.inductiveautomation.ignition.common.script.builtin.SystemUtilities.sendRequestInternal(SystemUtilities.java:910) at com.inductiveautomation.ignition.common.script.builtin.SystemUtilities.sendRequest(SystemUtilities.java:831) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.base/java.lang.reflect.Method.invoke(Unknown Source) at org.python.core.PyReflectedFunction. __call__ (PyReflectedFunction.java:190) at com.inductiveautomation.ignition.common.script.ScriptManager$ReflectedInstanceFunction. __call__ (ScriptManager.java:549) at org.python.core.PyObject. __call__ (PyObject.java:400) at org.python.pycode._pyx85.restartService$1(:51) at org.python.pycode._pyx85.call_function() at org.python.core.PyTableCode.call(PyTableCode.java:173) at org.python.core.PyBaseCode.call(PyBaseCode.java:306) at org.python.core.PyFunction.function ___call__ (PyFunction.java:474) at org.python.core.PyFunction. __call__ (PyFunction.java:469) at org.python.core.PyFunction. __call__ (PyFunction.java:464) at com.inductiveautomation.ignition.common.script.ScriptManager.runFunction(ScriptManager.java:839) at com.inductiveautomation.ignition.client.script.DesignerSystemUtilities.lambda$_invokeAsyncImpl$1(DesignerSystemUtilities.java:140) at java.base/java.lang.Thread.run(Unknown Source) Caused by: java.util.concurrent.TimeoutException: Results for asynchronous rpc call were not received within the specified amount of time [60000 ms] for task 'a2d2abdc-2ce5-4666-9445-867af7022720' at com.inductiveautomation.ignition.client.util.gui.progress.ClientProgressManager$RunningTask.waitForResult(ClientProgressManager.java:453) at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:305) ... 23 common frames omitted 07:56:07.447 [AWT-EventQueue-0] ERROR com.inductiveautomation.ignition.client.util.gui.ErrorUtil - Error running function from fpmi.system.invokeAsynchronous com.inductiveautomation.ignition.common.script.JythonExecException: Traceback (most recent call last): File "", line 28, in restartService at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.newGatewayException(GatewayInterface.java:351) at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:321) at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:278) at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.invoke(GatewayInterface.java:954) at com.inductiveautomation.ignition.client.script.DesignerSystemUtilities$SendRequestManager.invokeRequest(DesignerSystemUtilities.java:388) at com.inductiveautomation.ignition.client.script.DesignerSystemUtilities.sendRequestInternal(DesignerSystemUtilities.java:217) at com.inductiveautomation.ignition.common.script.builtin.SystemUtilities.sendRequestInternal(SystemUtilities.java:910) at com.inductiveautomation.ignition.common.script.builtin.SystemUtilities.sendRequest(SystemUtilities.java:831) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.base/java.lang.reflect.Method.invoke(Unknown Source) com.inductiveautomation.ignition.client.gateway_interface.GatewayException: com.inductiveautomation.ignition.client.gateway_interface.GatewayException: Results for asynchronous rpc call were not received within the specified amount of time [60000 ms] for task 'a2d2abdc-2ce5-4666-9445-867af7022720' ``` ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [November 15, 2022, 1:17pm UTC](https://forum.inductiveautomation.com/t/system-util-sendrequest-timeout-seconds-not-working/66525/2 "2022-11-15T13:17:35Z")
You are hitting the 60-second gateway comms timeout. You can't use a request timeout greater than that. You will have to restructure your request to supply a client id and have your handler use `sendMessage` to deliver the results to a client message handler. ---
**Author:** ![Duffanator](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/duffanator/32/3560_2.png) [@Duffanator](https://forum.inductiveautomation.com/u/Duffanator)\ **Post date:** [November 15, 2022, 1:18pm UTC](https://forum.inductiveautomation.com/t/system-util-sendrequest-timeout-seconds-not-working/66525/3 "2022-11-15T13:18:44Z")
Ohhhh... Ok, I see. I will look into that. Thanks! ---
**Author:** ![Duffanator](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/duffanator/32/3560_2.png) [@Duffanator](https://forum.inductiveautomation.com/u/Duffanator)\ **Post date:** [November 15, 2022, 4:58pm UTC](https://forum.inductiveautomation.com/t/system-util-sendrequest-timeout-seconds-not-working/66525/4 "2022-11-15T16:58:58Z")
@pturmel I changed this so that a message is sent to the gateway, processed and then a message is sent back to the client with the right client ID along with the response. That works much better and no errors! I didn't even consider the communications timeout. Thanks for the help!