# The Ignition client application opens with the following screen **URL:** \ **Category:** Ignition\ **Tags:** ignition80, ignition81, scripting, vision\ **Created:** [January 27, 2024, 3:58pm UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848 "2024-01-27T15:58:21Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![wangjun\_ming\_1996](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@wangjun\_ming\_1996](https://forum.inductiveautomation.com/u/wangjun_ming_1996)\ **Post date:** [January 27, 2024, 3:58pm UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/1 "2024-01-27T15:58:21Z")
![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/b/3/b32205412f7277f739927b95fa592de1f8443ac5.png) Version 8 of the ignition client comes with a jre environment, I do not know why this interface will appear when you open the client. Any professional can provide some help? Thanks ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [January 27, 2024, 4:24pm UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/2 "2024-01-27T16:24:30Z")
Looks like you are trying to open a current Ignition client with an old launcher and runtime. (Or you set the launcher to use the system JRE. Check that first.) ---
**Author:** ![wangjun\_ming\_1996](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@wangjun\_ming\_1996](https://forum.inductiveautomation.com/u/wangjun_ming_1996)\ **Post date:** [January 27, 2024, 4:56pm UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/3 "2024-01-27T16:56:30Z")
The client is also downloaded and installed from the ignition server, the jre is also java17, but I don't know why it runs on java11. ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/6/a/6a7c4b7de62de84366fc5abb216f778c876ca88d.png) This is the installation path ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/4/f/4f02784a04089350260077ff69f3366594671d4d.png) This is the jre environment that comes with Not sure how to set up the jre environment for the client to run in Can you tell me about it? ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [January 27, 2024, 5:01pm UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/4 "2024-01-27T17:01:40Z")
Somehow you are running that project with java version 11 (class file version 55) instead of the java version 17 (class file version 61) shown. That usually means the launcher config file has turned off the embedded JRE for that project. Open your launcher. "Manage" the project settings in the launcher. ---
**Author:** ![wangjun\_ming\_1996](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@wangjun\_ming\_1996](https://forum.inductiveautomation.com/u/wangjun_ming_1996)\ **Post date:** [January 27, 2024, 5:08pm UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/5 "2024-01-27T17:08:30Z")
Today the ignition service installed version 8.1.36, which resulted in a situation where all clients in the production line had this ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/f/2/f20b32476f8f4551a6118bd66a4f8991ea78e356.png) I opened the settings screen and I don't know in which one to select the jre runtime environment ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [January 27, 2024, 5:25pm UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/6 "2024-01-27T17:25:41Z")
Hmm. It seems to not be exposed in the UI any more. Look in your `vision-client-launcher.json` file and make sure all of your applications have: ```auto "use.custom.jre": null, "custom.jre.path": null, ``` ---
**Author:** ![wangjun\_ming\_1996](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@wangjun\_ming\_1996](https://forum.inductiveautomation.com/u/wangjun_ming_1996)\ **Post date:** [January 27, 2024, 5:35pm UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/7 "2024-01-27T17:35:53Z")
I don't see anything about this file anywhere The installation path of the software consists of only these files ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/d/6/d6ee835d8aa563bd7e3e1b0d82a9c055736fd820.png) ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [January 27, 2024, 5:38pm UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/8 "2024-01-27T17:38:36Z")
It's in `$HOME/.ignition/clientlauncher-data` by default. ---
**Author:** ![wangjun\_ming\_1996](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@wangjun\_ming\_1996](https://forum.inductiveautomation.com/u/wangjun_ming_1996)\ **Post date:** [January 27, 2024, 5:51pm UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/9 "2024-01-27T17:51:12Z")
I set all the items you mentioned above to null, opened the launcher and re-added the programme, but this still happens. ---
**Author:** ![wangjun\_ming\_1996](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@wangjun\_ming\_1996](https://forum.inductiveautomation.com/u/wangjun_ming_1996)\ **Post date:** [January 27, 2024, 5:53pm UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/10 "2024-01-27T17:53:55Z")
and the default value is ```auto "use.custom.jre": false, "custom.jre.path": "${JAVA_HOME}/bin/java", ``` And java11 is not installed on the computer ---
**Author:** ![wangjun\_ming\_1996](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@wangjun\_ming\_1996](https://forum.inductiveautomation.com/u/wangjun_ming_1996)\ **Post date:** [January 27, 2024, 6:24pm UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/11 "2024-01-27T18:24:41Z")
I installed the launcher locally on the server and running the program is also giving me a java version mismatch. I am wondering if the runtime version downloaded when running the program is not correct, do you know where the runtime environment is configured for the client download? ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [January 27, 2024, 6:29pm UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/12 "2024-01-27T18:29:52Z")
Try clearing the launcher cache directory at `$HOME/.ignition/cache/`. Then also make sure your installed client launcher is the one from v8.1.36. ---
**Author:** ![wangjun\_ming\_1996](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@wangjun\_ming\_1996](https://forum.inductiveautomation.com/u/wangjun_ming_1996)\ **Post date:** [January 27, 2024, 6:33pm UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/13 "2024-01-27T18:33:16Z")
I uninstalled the launcher and deleted the .ignition folder, re-downloaded and re-installed the launcher from the ignition server, and it still tells me that the java version does not match. ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [January 27, 2024, 7:00pm UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/14 "2024-01-27T19:00:53Z")
You may need IA support to look at your situation. I'm out of ideas. ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [January 27, 2024, 7:12pm UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/15 "2024-01-27T19:12:16Z")
Was this a fresh install or a did you upgrade? If it was an upgrade, what version were you previously on? ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [January 27, 2024, 7:13pm UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/16 "2024-01-27T19:13:04Z")
Also, could you upload the client launcher log file? ---
**Author:** ![wangjun\_ming\_1996](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@wangjun\_ming\_1996](https://forum.inductiveautomation.com/u/wangjun_ming_1996)\ **Post date:** [January 28, 2024, 1:20am UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/17 "2024-01-28T01:20:02Z")
[launch\_error\_2024-01-28\_09-18-06.log](https://forum.inductiveautomation.com/uploads/short-url/dkhNtIQKb6wUdWYjgkGdpdBU8yD.log) (30.7 KB) ---
**Author:** ![wangjun\_ming\_1996](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@wangjun\_ming\_1996](https://forum.inductiveautomation.com/u/wangjun_ming_1996)\ **Post date:** [January 28, 2024, 1:23am UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/18 "2024-01-28T01:23:58Z")
It's an upgrade, the last version used seems to be 8.1.22 ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [January 28, 2024, 3:18pm UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/19 "2024-01-28T15:18:16Z")
I don't see anything in the logs that stands out. Can you navigate to `\.ignition\cache\resources\runtimes` and see what version of the runtime was downloaded? ---
**Author:** ![wangjun\_ming\_1996](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@wangjun\_ming\_1996](https://forum.inductiveautomation.com/u/wangjun_ming_1996)\ **Post date:** [January 29, 2024, 1:04am UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/20 "2024-01-29T01:04:14Z")
Thanks for your help, have downgraded the ignition version to 8.1.31 and the issue has been resolved! [Next page](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848.md?page=2)