# The Ignition client application opens with the following screen

**URL:** <https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848>\
**Category:** Ignition\
**Tags:** ignition80, ignition81, scripting, vision\
**Created:** [January 27, 2024, 3:58pm UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848 "2024-01-27T15:58:21Z")\
**Posts on this page:** 5\
**Page:** 2

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**Author:** ![wangjun\_ming\_1996](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@wangjun\_ming\_1996](https://forum.inductiveautomation.com/u/wangjun_ming_1996)\
**Post date:** [January 29, 2024, 1:04am UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/21 "2024-01-29T01:04:56Z")

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OK，Thank you very much for your support.

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**Author:** ![wangjun\_ming\_1996](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@wangjun\_ming\_1996](https://forum.inductiveautomation.com/u/wangjun_ming_1996)\
**Post date:** [January 29, 2024, 1:09am UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/22 "2024-01-29T01:09:08Z")

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![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/5/8/5860dafe1a860670e5f47435b02e00307edb96b4.png)

**Your guess is right. It's version 11 in there.**  
 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/f/c/fc6da9debf2574f2d5a300d165e24592859e801b.png)

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**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\
**Post date:** [January 29, 2024, 2:49pm UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/23 "2024-01-29T14:49:50Z")

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That just indicates that you installed Zulu OpenJDK 11.0.4 on your system. Running `java -version` doesn't show the version in the current directory.

I was just able to replicate the issue by placing an old jre-win.zip file from a previous version inside of the gateway's install directory `\Ignition\lib\runtime` directory. This then gets downloaded by the client (or designer). I'm assuming the upgrade did not complete properly and the old jre-win.zip didn't get replaced as expected.

If you didn't remove the 17.0.8 runtime already, can you navigate to `\.ignition\cache\resources\runtimes\17.0.8\bin` and right click on `java.exe` and go to Properties. The details tab should show what java version is being run.

![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/a/7/a77a0aa29483f71754b1e03a9d77095fa5e07bc2.png)

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**Author:** ![wangjun\_ming\_1996](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@wangjun\_ming\_1996](https://forum.inductiveautomation.com/u/wangjun_ming_1996)\
**Post date:** [January 30, 2024, 2:40am UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/24 "2024-01-30T02:40:49Z")

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You're right, `\Ignition\lib\runtime` the jre inside jre-win.zip under files is version 11.0.4.  
The root cause has been found, thank you very much for your help!

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**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\
**Post date:** [January 30, 2024, 2:51pm UTC](https://forum.inductiveautomation.com/t/the-ignition-client-application-opens-with-the-following-screen/84848/25 "2024-01-30T14:51:25Z")

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Glad we were able to isolate it. To fix the issue, you could try to re-run the 8.1.36 upgrade. Just make sure to take a gateway backup before hand.

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