# The vision client freezes in 'starting project' **URL:** \ **Category:** Ignition\ **Tags:** vision\ **Created:** [August 9, 2023, 10:05pm UTC](https://forum.inductiveautomation.com/t/the-vision-client-freezes-in-starting-project/77677 "2023-08-09T22:05:25Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![lachguerabdallah](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/lachguerabdallah/32/25558_2.png) [@lachguerabdallah](https://forum.inductiveautomation.com/u/lachguerabdallah)\ **Post date:** [August 9, 2023, 10:05pm UTC](https://forum.inductiveautomation.com/t/the-vision-client-freezes-in-starting-project/77677/1 "2023-08-09T22:05:25Z")
Hello, I have a issue to start the projects in the vision client, it stays frozen in 'starting project' in the gateway the client appears, and in the logs no error appears. ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/9/8/9828eac87ebdee70f29802fae08dbf6af8cd5b04.png) please help. ---
**Author:** ![Matrix\_Engineering](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/matrix_engineering/32/19781_2.png) [@Matrix\_Engineering](https://forum.inductiveautomation.com/u/Matrix_Engineering)\ **Post date:** [August 9, 2023, 10:07pm UTC](https://forum.inductiveautomation.com/t/the-vision-client-freezes-in-starting-project/77677/2 "2023-08-09T22:07:45Z")
> [@lachguerabdallah](#): > > in the logs no error appears Which logs did you check? On windows: ```auto C:\Users\Matrix\.ignition\clientlauncher-data clientlauncher.log ``` Did you check there? ---
**Author:** ![lachguerabdallah](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/lachguerabdallah/32/25558_2.png) [@lachguerabdallah](https://forum.inductiveautomation.com/u/lachguerabdallah)\ **Post date:** [August 9, 2023, 10:41pm UTC](https://forum.inductiveautomation.com/t/the-vision-client-freezes-in-starting-project/77677/3 "2023-08-09T22:41:19Z")
yes ---
**Author:** ![Matrix\_Engineering](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/matrix_engineering/32/19781_2.png) [@Matrix\_Engineering](https://forum.inductiveautomation.com/u/Matrix_Engineering)\ **Post date:** [August 9, 2023, 11:02pm UTC](https://forum.inductiveautomation.com/t/the-vision-client-freezes-in-starting-project/77677/4 "2023-08-09T23:02:36Z")
Try delete the cache in the .ignition folder and start the application again ---
**Author:** ![aaronrai24](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/aaronrai24/32/87248_2.png) [@aaronrai24](https://forum.inductiveautomation.com/u/aaronrai24)\ **Post date:** [August 9, 2023, 11:06pm UTC](https://forum.inductiveautomation.com/t/the-vision-client-freezes-in-starting-project/77677/5 "2023-08-09T23:06:18Z")
Can you provide a copy of those logs while the project is stuck on 'Starting Project'? Also may be worth taking some [thread dumps of the client using Jstack](https://support.inductiveautomation.com/hc/en-us/articles/4584702794509-How-To-Take-a-Thread-Dump) while the client is stuck loading if deleting the cache doesn't get you anywhere, reaching out to support for help with this is a good idea. ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [August 9, 2023, 11:31pm UTC](https://forum.inductiveautomation.com/t/the-vision-client-freezes-in-starting-project/77677/6 "2023-08-09T23:31:12Z")
If deleting the cache folder doesn't help, examine the local launcher log file and locate the actual `java` command that gets logged near the end. Take that entire command line and run it in a terminal window. Then you should get additional logging (to share here, or with support). ---
**Author:** ![lachguerabdallah](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/lachguerabdallah/32/25558_2.png) [@lachguerabdallah](https://forum.inductiveautomation.com/u/lachguerabdallah)\ **Post date:** [August 10, 2023, 9:01pm UTC](https://forum.inductiveautomation.com/t/the-vision-client-freezes-in-starting-project/77677/7 "2023-08-10T21:01:36Z")
I deleted the cache folder, I executed the last command that appears in the logs and no error appears. It only works when I run the vision client as administrator. users will not be administrators. any ideas? ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [August 10, 2023, 9:21pm UTC](https://forum.inductiveautomation.com/t/the-vision-client-freezes-in-starting-project/77677/8 "2023-08-10T21:21:00Z")
What processing within the project happens differently for administrators? ---
**Author:** ![lachguerabdallah](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/lachguerabdallah/32/25558_2.png) [@lachguerabdallah](https://forum.inductiveautomation.com/u/lachguerabdallah)\ **Post date:** [August 10, 2023, 9:29pm UTC](https://forum.inductiveautomation.com/t/the-vision-client-freezes-in-starting-project/77677/9 "2023-08-10T21:29:43Z")
Nothing inside the project, I have simply created an empty project. when i open the visionclientlauncher.exe as administrator it works correctly, otherwise it stays in 'starting project' ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [August 10, 2023, 9:37pm UTC](https://forum.inductiveautomation.com/t/the-vision-client-freezes-in-starting-project/77677/10 "2023-08-10T21:37:53Z")
Your IT department is probably blocking something that happens relatively late in the client initialization cycle. Do you have the web browser module? ---
**Author:** ![lachguerabdallah](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/lachguerabdallah/32/25558_2.png) [@lachguerabdallah](https://forum.inductiveautomation.com/u/lachguerabdallah)\ **Post date:** [August 10, 2023, 10:31pm UTC](https://forum.inductiveautomation.com/t/the-vision-client-freezes-in-starting-project/77677/11 "2023-08-10T22:31:57Z")
Thanks for the answers. My IT department doesn't block anything, since nothing appears in the logs we don't know what it is. and we don't have the web browser module. ---
**Author:** ![lrose](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/lrose/32/62724_2.png) [@lrose](https://forum.inductiveautomation.com/u/lrose)\ **Post date:** [August 10, 2023, 10:41pm UTC](https://forum.inductiveautomation.com/t/the-vision-client-freezes-in-starting-project/77677/12 "2023-08-10T22:41:42Z")
On just a single machine or all machines?