# Trouble upgrading Ignition from 8.0.12 to 8.0.14? **URL:** \ **Category:** Ignition\ **Tags:** ignition80\ **Created:** [February 3, 2021, 1:28pm UTC](https://forum.inductiveautomation.com/t/trouble-upgrading-ignition-from-8-0-12-to-8-0-14/42953 "2021-02-03T13:28:47Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![bkarabinchak.psi](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bkarabinchak.psi/32/83567_2.png) [@bkarabinchak.psi](https://forum.inductiveautomation.com/u/bkarabinchak.psi)\ **Post date:** [February 3, 2021, 1:28pm UTC](https://forum.inductiveautomation.com/t/trouble-upgrading-ignition-from-8-0-12-to-8-0-14/42953/1 "2021-02-03T13:28:47Z")
Currently have a 8.0.12 licensed Ignition gateway running. I am trying to upgrade to 8.0.14 for some bug fixes. Without installing 8.0.12, I tried running 8.0.14 to upgrade as per the documentation but it keeps failing, and I get this in my logs - ```auto STATUS | wrapperm | 2021/02/03 08:18:44 | Ignition Gateway service stopped. STATUS | wrapperm | 2021/02/03 08:18:44 | Ignition Gateway service removed. ERROR | wrapperm | 2021/02/03 08:19:19 | Unable to install the Ignition Gateway service - The account name is invalid or does not exist, or the password is invalid for the account name specified. (0x421) STATUS | wrapperm | 2021/02/03 08:24:48 | The Ignition Gateway Service is not installed. ERROR | wrapperm | 2021/02/03 08:24:51 | Unable to install the Ignition Gateway service - The account name is invalid or does not exist, or the password is invalid for the account name specified. (0x421) ``` Tried rebooting the system but I don’t see any gateway now - presumably because of the line saying service removed. How can I fix this? ---
**Author:** ![Steve\_Laubach](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/steve_laubach/32/60900_2.png) [@Steve\_Laubach](https://forum.inductiveautomation.com/u/Steve_Laubach)\ **Post date:** [February 3, 2021, 1:33pm UTC](https://forum.inductiveautomation.com/t/trouble-upgrading-ignition-from-8-0-12-to-8-0-14/42953/2 "2021-02-03T13:33:45Z")
Do you have a backup of the system before the upgrade that you can restore on another machine after installing 8.0.14? ---
**Author:** ![bkarabinchak.psi](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bkarabinchak.psi/32/83567_2.png) [@bkarabinchak.psi](https://forum.inductiveautomation.com/u/bkarabinchak.psi)\ **Post date:** [February 3, 2021, 1:34pm UTC](https://forum.inductiveautomation.com/t/trouble-upgrading-ignition-from-8-0-12-to-8-0-14/42953/3 "2021-02-03T13:34:07Z")
I have the gateway backup yes. ---
**Author:** ![Steve\_Laubach](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/steve_laubach/32/60900_2.png) [@Steve\_Laubach](https://forum.inductiveautomation.com/u/Steve_Laubach)\ **Post date:** [February 3, 2021, 1:34pm UTC](https://forum.inductiveautomation.com/t/trouble-upgrading-ignition-from-8-0-12-to-8-0-14/42953/4 "2021-02-03T13:34:57Z")
Try installing the version you’re upgrading to on another machine and restoring your backup. See if you get a different outcome. ---
**Author:** ![bkarabinchak.psi](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bkarabinchak.psi/32/83567_2.png) [@bkarabinchak.psi](https://forum.inductiveautomation.com/u/bkarabinchak.psi)\ **Post date:** [February 3, 2021, 1:53pm UTC](https://forum.inductiveautomation.com/t/trouble-upgrading-ignition-from-8-0-12-to-8-0-14/42953/5 "2021-02-03T13:53:32Z")
I ended up installing 8.0.12 again (on top of the broken 8.0.14) and that worked so I then deactivated my license, uninstalled Ignition with the application in the Ignition folder, did a fresh install of 8.0.14, restored my gateway and then activated the license. Then it worked.