# Troubleshooting - "Gateway Startup Issue" on 8.1.28 **URL:** \ **Category:** Ignition\ **Tags:** ignition81\ **Created:** [June 9, 2023, 11:52pm UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866 "2023-06-09T23:52:35Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Ashraf\_ABDUALKAREEM](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ashraf\_ABDUALKAREEM](https://forum.inductiveautomation.com/u/Ashraf_ABDUALKAREEM)\ **Post date:** [June 9, 2023, 11:52pm UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/1 "2023-06-09T23:52:35Z")
I download ignition 8.1.28 bu ![20230610_024937](https://us1.discourse-cdn.com/inductiveautomation/original/3X/2/0/20db12034fb6fc4cfea88ea8bdccbc419889f9e7.jpeg) i have this problem ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [June 10, 2023, 12:04am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/2 "2023-06-10T00:04:48Z")
Have you tried...opening the logs? ---
**Author:** ![Ashraf\_ABDUALKAREEM](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ashraf\_ABDUALKAREEM](https://forum.inductiveautomation.com/u/Ashraf_ABDUALKAREEM)\ **Post date:** [June 10, 2023, 12:13am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/3 "2023-06-10T00:13:10Z")
Ya ![20230610_031224](https://us1.discourse-cdn.com/inductiveautomation/original/3X/c/4/c4d8af54cded58f0f987c46009757714841817f8.jpeg) ---
**Author:** ![Ashraf\_ABDUALKAREEM](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ashraf\_ABDUALKAREEM](https://forum.inductiveautomation.com/u/Ashraf_ABDUALKAREEM)\ **Post date:** [June 10, 2023, 12:16am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/4 "2023-06-10T00:16:52Z")
And i try to reinstall after deleting inductive automation from program files ---
**Author:** ![Ashraf\_ABDUALKAREEM](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ashraf\_ABDUALKAREEM](https://forum.inductiveautomation.com/u/Ashraf_ABDUALKAREEM)\ **Post date:** [June 10, 2023, 12:24am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/5 "2023-06-10T00:24:08Z")
This icon doesn’t open anything it doesn’t work ![20230610_032317](https://us1.discourse-cdn.com/inductiveautomation/original/3X/0/2/02b5907977500afddbe601f30ef09c34f225568a.jpeg) ---
**Author:** ![justinedwards.jle](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/justinedwards.jle/32/37854_2.png) [@justinedwards.jle](https://forum.inductiveautomation.com/u/justinedwards.jle)\ **Post date:** [June 10, 2023, 12:31am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/6 "2023-06-10T00:31:35Z")
I believe this is a known issue. See this post for the solution: > [@\[Bug-7829\] Ignition upgrade to 8.1.28 failed](https://forum.inductiveautomation.com/t/bug-7829-ignition-upgrade-to-8-1-28-failed/74527): > > Today I was trying to upgrade my Ignition from 8.1.27 to 8.1.28 and the gateway won't start: [Screenshot\_19] > > > **Summary** > > > > STATUS | wrapperm | 2023/06/03 10:19:01 | Starting the Ignition Gateway service... STATUS | wrapper | 2023/06/03 10:19:01 | --\> Wrapper Started as Service STATUS | wrapper | 2023/06/03 10:19:01 | Java Service Wrapper Standard Edition 64-bit 3.5.42 STATUS | wrapper | 2023/06/03 10:19:01 | Copyright (C) 1999-2020 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper … ---
**Author:** ![Ashraf\_ABDUALKAREEM](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ashraf\_ABDUALKAREEM](https://forum.inductiveautomation.com/u/Ashraf_ABDUALKAREEM)\ **Post date:** [June 10, 2023, 12:32am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/7 "2023-06-10T00:32:40Z")
In the logs file inside ignition i dont have the six log file ![20230610_033003](https://us1.discourse-cdn.com/inductiveautomation/original/3X/5/f/5f606795a6c9da22a76192574729ca00593b39fc.jpeg) ---
**Author:** ![justinedwards.jle](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/justinedwards.jle/32/37854_2.png) [@justinedwards.jle](https://forum.inductiveautomation.com/u/justinedwards.jle)\ **Post date:** [June 10, 2023, 12:39am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/8 "2023-06-10T00:39:23Z")
Is there an [unescaped backslash in your install-info.txt](https://forum.inductiveautomation.com/t/bug-7829-ignition-upgrade-to-8-1-28-failed/74527/20)? ---
**Author:** ![Ashraf\_ABDUALKAREEM](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ashraf\_ABDUALKAREEM](https://forum.inductiveautomation.com/u/Ashraf_ABDUALKAREEM)\ **Post date:** [June 10, 2023, 12:41am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/9 "2023-06-10T00:41:38Z")
No ![20230610_034116](https://us1.discourse-cdn.com/inductiveautomation/original/3X/8/6/86ffee3a60099b6d11e399adeae1671423e83303.jpeg) ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [June 10, 2023, 12:58am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/10 "2023-06-10T00:58:38Z")
Can you upload a full copy of your wrapper logs and your gateway.xml file? From the screenshot it looks like the port is not getting set but I’m not positive. ---
**Author:** ![Ashraf\_ABDUALKAREEM](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ashraf\_ABDUALKAREEM](https://forum.inductiveautomation.com/u/Ashraf_ABDUALKAREEM)\ **Post date:** [June 10, 2023, 1:01am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/11 "2023-06-10T01:01:21Z")
The proplem was fixed by several time of reinstalling the app And i notice these change in install-info.txt And in log file ![20230610_040023](https://us1.discourse-cdn.com/inductiveautomation/original/3X/7/b/7b89a9299889b56892974eb3ce44ed35cccaec74.jpeg) ![20230610_035717](https://us1.discourse-cdn.com/inductiveautomation/original/3X/5/1/514a51475c66853ad48f151315356550e841aa05.jpeg) ---
**Author:** ![Ashraf\_ABDUALKAREEM](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ashraf\_ABDUALKAREEM](https://forum.inductiveautomation.com/u/Ashraf_ABDUALKAREEM)\ **Post date:** [June 10, 2023, 1:04am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/12 "2023-06-10T01:04:09Z")
But i i have another proplem with design launcher . It doesn't connect ![20230610_040244](https://us1.discourse-cdn.com/inductiveautomation/original/3X/a/3/a3d441804053b24aabbceac3fc922238a7df40c8.jpeg) ![20230610_040355](https://us1.discourse-cdn.com/inductiveautomation/original/3X/9/9/9972b6c3edd9720d333d49b31f1a17e9ad54723c.jpeg) ---
**Author:** ![Ashraf\_ABDUALKAREEM](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ashraf\_ABDUALKAREEM](https://forum.inductiveautomation.com/u/Ashraf_ABDUALKAREEM)\ **Post date:** [June 10, 2023, 1:05am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/13 "2023-06-10T01:05:26Z")
Ya if you still want a full copy i will send you ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [June 10, 2023, 1:06am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/14 "2023-06-10T01:06:41Z")
I think a wrapper log could still help. Also, there should be a designerlauncher.log file in your user account. Can you upload that as well? ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [June 10, 2023, 1:08am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/15 "2023-06-10T01:08:03Z")
Are there two gateways running? ---
**Author:** ![Ashraf\_ABDUALKAREEM](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ashraf\_ABDUALKAREEM](https://forum.inductiveautomation.com/u/Ashraf_ABDUALKAREEM)\ **Post date:** [June 10, 2023, 1:08am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/16 "2023-06-10T01:08:53Z")
No there is not i install it right now i used quick start ---
**Author:** ![Ashraf\_ABDUALKAREEM](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ashraf\_ABDUALKAREEM](https://forum.inductiveautomation.com/u/Ashraf_ABDUALKAREEM)\ **Post date:** [June 10, 2023, 1:10am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/17 "2023-06-10T01:10:31Z")
What file should i upload What you mentioned in the previous comment ? ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [June 10, 2023, 1:11am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/18 "2023-06-10T01:11:00Z")
Is the IP address showing in the launcher from the local machine? ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [June 10, 2023, 1:11am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/19 "2023-06-10T01:11:52Z")
What OS are you running? ---
**Author:** ![Ashraf\_ABDUALKAREEM](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ashraf\_ABDUALKAREEM](https://forum.inductiveautomation.com/u/Ashraf_ABDUALKAREEM)\ **Post date:** [June 10, 2023, 1:12am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/20 "2023-06-10T01:12:37Z")
Ya ![20230610_041216](https://us1.discourse-cdn.com/inductiveautomation/original/3X/6/e/6ec886ac1bf9e573a3212dc21bc9c9cbd7b842e1.jpeg) [Next page](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866.md?page=2)