# Troubleshooting - "Gateway Startup Issue" on 8.1.28 **URL:** \ **Category:** Ignition\ **Tags:** ignition81\ **Created:** [June 9, 2023, 11:52pm UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866 "2023-06-09T23:52:35Z")\ **Posts on this page:** 14\ **Page:** 3
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [June 10, 2023, 2:17am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/41 "2023-06-10T02:17:53Z")
Can you test a different region? ---
**Author:** ![Ashraf\_ABDUALKAREEM](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ashraf\_ABDUALKAREEM](https://forum.inductiveautomation.com/u/Ashraf_ABDUALKAREEM)\ **Post date:** [June 10, 2023, 2:18am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/42 "2023-06-10T02:18:46Z")
Ya ---
**Author:** ![Ashraf\_ABDUALKAREEM](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ashraf\_ABDUALKAREEM](https://forum.inductiveautomation.com/u/Ashraf_ABDUALKAREEM)\ **Post date:** [June 10, 2023, 2:20am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/43 "2023-06-10T02:20:01Z")
Should i reinstall ignition or change region only ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [June 10, 2023, 2:21am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/44 "2023-06-10T02:21:21Z")
You could just try changing the region and then restart the ignition service. ---
**Author:** ![Ashraf\_ABDUALKAREEM](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ashraf\_ABDUALKAREEM](https://forum.inductiveautomation.com/u/Ashraf_ABDUALKAREEM)\ **Post date:** [June 10, 2023, 2:22am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/45 "2023-06-10T02:22:06Z")
Ok ---
**Author:** ![Ashraf\_ABDUALKAREEM](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ashraf\_ABDUALKAREEM](https://forum.inductiveautomation.com/u/Ashraf_ABDUALKAREEM)\ **Post date:** [June 10, 2023, 2:30am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/46 "2023-06-10T02:30:48Z")
I change and i restart but nothing change ---
**Author:** ![Ashraf\_ABDUALKAREEM](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ashraf\_ABDUALKAREEM](https://forum.inductiveautomation.com/u/Ashraf_ABDUALKAREEM)\ **Post date:** [June 10, 2023, 2:39am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/47 "2023-06-10T02:39:27Z")
I will try my best searshing for the solution i will change more than one region and see date in log file if it is appear or not i wish i fix it And any time you have new suggestion write it please Thanks for you effort . ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [June 10, 2023, 2:51am UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/48 "2023-06-10T02:51:08Z")
You may want to try restarting the machine as well. Sometimes region changes don’t fully take effect until restart. ---
**Author:** ![Ashraf\_ABDUALKAREEM](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ashraf\_ABDUALKAREEM](https://forum.inductiveautomation.com/u/Ashraf_ABDUALKAREEM)\ **Post date:** [June 10, 2023, 9:32pm UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/49 "2023-06-10T21:32:30Z")
I repeated several time with several region . But no thing Changed ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [June 10, 2023, 9:44pm UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/50 "2023-06-10T21:44:27Z")
Can you upload the latest version of the wrapper.log? ---
**Author:** ![Ashraf\_ABDUALKAREEM](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ashraf\_ABDUALKAREEM](https://forum.inductiveautomation.com/u/Ashraf_ABDUALKAREEM)\ **Post date:** [June 10, 2023, 9:56pm UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/51 "2023-06-10T21:56:53Z")
Ya another things i disable multicast setting in gateway ![20230611_005622](https://us1.discourse-cdn.com/inductiveautomation/original/3X/4/f/4fea8ade59cf6c1095476245a69591af6b43f5f7.jpeg) But it still doesn't work ---
**Author:** ![Ashraf\_ABDUALKAREEM](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ashraf\_ABDUALKAREEM](https://forum.inductiveautomation.com/u/Ashraf_ABDUALKAREEM)\ **Post date:** [June 10, 2023, 10:01pm UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/52 "2023-06-10T22:01:22Z")
[wrapper.log](https://forum.inductiveautomation.com/uploads/short-url/i1eHJTw5HmyKITNMn8XdFoikM4f.log) (2.8 MB) ---
**Author:** ![Ashraf\_ABDUALKAREEM](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Ashraf\_ABDUALKAREEM](https://forum.inductiveautomation.com/u/Ashraf_ABDUALKAREEM)\ **Post date:** [June 10, 2023, 10:02pm UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/53 "2023-06-10T22:02:57Z")
I upload the latest version of wrapper.log ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [June 10, 2023, 11:22pm UTC](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866/54 "2023-06-10T23:22:41Z")
Since the gateway seems to be running and accessible, can you try launching the designer again and then if it doesn’t connect, try expanding the details in the pop up? You could also close the launcher, delete the designerlauncher.log file and then try again. That way it’s a fresh log. Also, just to be sure, is this a brand new installation? [Previous page](https://forum.inductiveautomation.com/t/troubleshooting-gateway-startup-issue-on-8-1-28/74866.md?page=2)