# Troubleshooting reoccurring Alarming Pipeline Failure

**URL:** <https://forum.inductiveautomation.com/t/troubleshooting-reoccurring-alarming-pipeline-failure/78460>\
**Category:** Ignition\
**Tags:** ignition79\
**Created:** [August 28, 2023, 4:43pm UTC](https://forum.inductiveautomation.com/t/troubleshooting-reoccurring-alarming-pipeline-failure/78460 "2023-08-28T16:43:51Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Chris\_Koch](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/chris_koch/32/51591_2.png) [@Chris\_Koch](https://forum.inductiveautomation.com/u/Chris_Koch)\
**Post date:** [August 28, 2023, 4:43pm UTC](https://forum.inductiveautomation.com/t/troubleshooting-reoccurring-alarming-pipeline-failure/78460/1 "2023-08-28T16:43:51Z")

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Hi there, I need some assistance troubleshooting a particularly pesky alarming pipeline failure.

Ignition Version 7.9.10

Below is the relevant log;

> javax.mail.MessagingException: Exception reading response  
> at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:2304)  
> at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2031)  
> at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:697)  
> at javax.mail.Service.connect(Service.java:364)  
> at javax.mail.Service.connect(Service.java:245)  
> at javax.mail.Service.connect(Service.java:194)  
> at javax.mail.Transport.send0(Transport.java:253)  
> at javax.mail.Transport.send(Transport.java:124)  
> at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile$EmailTask.run(EmailNotificationProfile.java:690)  
> at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile$2.run(EmailNotificationProfile.java:472)  
> at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)  
> at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)  
> at java.lang.Thread.run(Unknown Source)  
> Caused by: java.net.SocketTimeoutException: Read timed out  
> at java.net.SocketInputStream.socketRead0(Native Method)  
> at java.net.SocketInputStream.socketRead(Unknown Source)  
> at java.net.SocketInputStream.read(Unknown Source)  
> at java.net.SocketInputStream.read(Unknown Source)  
> at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:124)  
> at java.io.BufferedInputStream.fill(Unknown Source)  
> at java.io.BufferedInputStream.read(Unknown Source)  
> at com.sun.mail.util.LineInputStream.readLine(LineInputStream.java:89)  
> at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:2284)  
> ... 12 common frames omitted

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<div class="post-metadata">

**Author:** ![Chris\_Koch](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/chris_koch/32/51591_2.png) [@Chris\_Koch](https://forum.inductiveautomation.com/u/Chris_Koch)\
**Post date:** [August 28, 2023, 4:45pm UTC](https://forum.inductiveautomation.com/t/troubleshooting-reoccurring-alarming-pipeline-failure/78460/2 "2023-08-28T16:45:27Z")

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I have a hunch that what is actually happening is I'm losing internet connection on my gateway - but that is purely a hunch.

This same error occurs randomly and unpredictably.

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<div class="post-metadata">

**Author:** ![justin.brzozoski](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/justin.brzozoski/32/13452_2.png) [@justin.brzozoski](https://forum.inductiveautomation.com/u/justin.brzozoski)\
**Post date:** [August 28, 2023, 4:47pm UTC](https://forum.inductiveautomation.com/t/troubleshooting-reoccurring-alarming-pipeline-failure/78460/3 "2023-08-28T16:47:26Z")

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Check this thread about similar errors:

> [@Alarm pipeline failing to send email](https://forum.inductiveautomation.com/t/alarm-pipeline-failing-to-send-email/31127):
>
> I’m getting an error when trying to send an email via an alarm pipeline. The pipeline uses an SMTP profile, and when I test the profile I can send an email no worries. When I test the pipeline however to the same email (me), it fails with below: INFO | jvm 1 | 2020/01/08 11:44:09 | E [a.N.EmailNotificationProfile] [01:14:09]: Error sending message to user 'usr-prov:default:/usr:nick'. Remaining retries=0 alarm-pipeline=Developer, alarm-notification-profile=Email, alarm-source=default/\_Te…