# Twilio account connection does not work

**URL:** <https://forum.inductiveautomation.com/t/twilio-account-connection-does-not-work/61542>\
**Category:** Ignition\
**Created:** [July 6, 2022, 12:03am UTC](https://forum.inductiveautomation.com/t/twilio-account-connection-does-not-work/61542 "2022-07-06T00:03:21Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![rahman.tarek](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@rahman.tarek](https://forum.inductiveautomation.com/u/rahman.tarek)\
**Post date:** [July 6, 2022, 12:03am UTC](https://forum.inductiveautomation.com/t/twilio-account-connection-does-not-work/61542/1 "2022-07-06T00:03:21Z")

</div>

Hi there,

I created a twilio account on Twilio and downloaded the ignition module as well. i set it up as per the instructions with the account ssid and the auth token. However when i try to create the account in the gateway i get the following error. Looks like its timing out. help?

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/c/f/cfd3eaeb001409db893d4fed962c76e62871e711.png)

---

<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [July 6, 2022, 12:08am UTC](https://forum.inductiveautomation.com/t/twilio-account-connection-does-not-work/61542/2 "2022-07-06T00:08:50Z")

</div>

Looks like a networking error. Is your Ignition gateway connected to the internet? Is there a firewall or proxy or some other corporate network equipment getting in the way?

---

<div class="post-metadata">

**Author:** ![rahman.tarek](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@rahman.tarek](https://forum.inductiveautomation.com/u/rahman.tarek)\
**Post date:** [July 6, 2022, 1:48am UTC](https://forum.inductiveautomation.com/t/twilio-account-connection-does-not-work/61542/3 "2022-07-06T01:48:35Z")

</div>

i am connected to the internet but i have using a corporate vpn. do you think thats blocking the install?

---

<div class="post-metadata">

**Author:** ![rahman.tarek](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@rahman.tarek](https://forum.inductiveautomation.com/u/rahman.tarek)\
**Post date:** [July 6, 2022, 2:34am UTC](https://forum.inductiveautomation.com/t/twilio-account-connection-does-not-work/61542/4 "2022-07-06T02:34:31Z")

</div>

Ok you were right. once i tried it on my personal computer i was able to setup. however i am still not receiving any messages in Twilio. i dont have any errors in the logs but it does not work. here are some screenshots

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/f/f/ffbc14badbb931b231166b90d30cd5ea33e9cbbf.png)  
 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/f/5/f5b496638e024ef4d928c2c8b6d1a290f935d1ed.png)  
 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/b/a/ba444a11daa0523741a59fb640813271af60bb2f.png)