# Twilio Account Faulted

**URL:** <https://forum.inductiveautomation.com/t/twilio-account-faulted/49771>\
**Category:** Ignition\
**Tags:** ignition80\
**Created:** [August 10, 2021, 5:46pm UTC](https://forum.inductiveautomation.com/t/twilio-account-faulted/49771 "2021-08-10T17:46:31Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![dlorenzo](https://avatars.discourse-cdn.com/v4/letter/d/b19c9b/32.png) [@dlorenzo](https://forum.inductiveautomation.com/u/dlorenzo)\
**Post date:** [August 10, 2021, 5:46pm UTC](https://forum.inductiveautomation.com/t/twilio-account-faulted/49771/1 "2021-08-10T17:46:31Z")

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Does anyone know how to fix Twilio with status “Faulted: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target”?

Running 8.1.8

Thanks!

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [August 10, 2021, 5:58pm UTC](https://forum.inductiveautomation.com/t/twilio-account-faulted/49771/2 "2021-08-10T17:58:43Z")

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Huh. My first guess is maybe you’re behind some corporate proxy or firewall that is trying to MITM the connection and present its own SSL certificate?

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**Author:** ![jeffrey.minton](https://avatars.discourse-cdn.com/v4/letter/j/ecae2f/32.png) [@jeffrey.minton](https://forum.inductiveautomation.com/u/jeffrey.minton)\
**Post date:** [November 19, 2021, 6:55pm UTC](https://forum.inductiveautomation.com/t/twilio-account-faulted/49771/3 "2021-11-19T18:55:37Z")

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I am having the same issue. Is there a way to manually install a cert that the twilio module can use?

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [November 19, 2021, 6:57pm UTC](https://forum.inductiveautomation.com/t/twilio-account-faulted/49771/4 "2021-11-19T18:57:32Z")

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If you are indeed behind some proxy or firewall that is presenting its own certificate then you can import it into Ignition’s trusted cert list: [Adding Security Certificates into Keystores - Ignition User Manual 8.1 - Ignition Documentation](https://docs.inductiveautomation.com/display/DOC81/Adding+Security+Certificates+into+Keystores)

Otherwise, there is no certificate that the Twilio module uses, so maybe you have some other problem.

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**Author:** ![jeffrey.minton](https://avatars.discourse-cdn.com/v4/letter/j/ecae2f/32.png) [@jeffrey.minton](https://forum.inductiveautomation.com/u/jeffrey.minton)\
**Post date:** [November 19, 2021, 6:58pm UTC](https://forum.inductiveautomation.com/t/twilio-account-faulted/49771/5 "2021-11-19T18:58:33Z")

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Yeah I am behind a proxy that does some of that MIM stuff. I can’t do anything about that so I will try to install the cert manually.

Thanks

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**Author:** ![jeffrey.minton](https://avatars.discourse-cdn.com/v4/letter/j/ecae2f/32.png) [@jeffrey.minton](https://forum.inductiveautomation.com/u/jeffrey.minton)\
**Post date:** [November 19, 2021, 7:19pm UTC](https://forum.inductiveautomation.com/t/twilio-account-faulted/49771/6 "2021-11-19T19:19:37Z")

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Installing the cert manually seems to have fixed it for me. Thanks

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**Author:** ![Ben522326](https://avatars.discourse-cdn.com/v4/letter/b/b4bc9f/32.png) [@Ben522326](https://forum.inductiveautomation.com/u/Ben522326)\
**Post date:** [July 1, 2024, 5:40pm UTC](https://forum.inductiveautomation.com/t/twilio-account-faulted/49771/8 "2024-07-01T17:40:52Z")

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I'm having this same issue. Where did you find the twilio cert? How do I download it?

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<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [July 1, 2024, 5:42pm UTC](https://forum.inductiveautomation.com/t/twilio-account-faulted/49771/9 "2024-07-01T17:42:35Z")

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It's not the Twilio cert you need, it's your organizations MITM/firewall/proxy certificate. Talk to your IT department.